Tusk Ltd

I will never buy another thing from Tusk and I’ll tell anyone who listens what crappy customer service they have.
I got a nylon backpack there 2 yrs ago and last week the zipper broke. I brought it in to see if they could replace it or get it fixed or help me out in some way. The girl took it in the back, spoke to someone, came back and told me there wasn’t anything they could do.
I was surprised to say the least. I noticed that they changed the hardware on the bags, so I’m guessing my problem isn’t unheard of, despite the girl telling me she’d never seen a zipper on one of their bags break before.
So now I’m stuck with a $ 250 bag that’s unusable unless I pay someone to fix it.
I’ve worked in luxury retail for over 30 yrs and would be mortified to tell a (potential future) client with a legitimate problem that I won’t stand behind my product. Even Old Navy replaced a pair of jeans that ripped, explaining that they stand behind their products.
And this Hiten Manseta guy thinks this is how you encourage return business? Don’t make me laugh.

I ordered the Donington Double Zip Clutch in lavender, and it is GORGEOUS. I am so thrilled my good friend directed me to this site. I was in the market for a wallet for a while, and was very picky while painstakingly researching options. I am so happy with my choice. This wallet is sublime, and so fairly priced. The leather is perfect, it’s packed with functional features, and the lavender against the gold hardware is absolutely beautiful.
I’d also like to mention, that while I had an issue ordering through the site, I did call and was able to order over the phone. The woman who helped me (I apologize for not remembering her name) was so nice, professional, and agreeable. The customer service is up to snuff with the quality of the product.
I will not hesitate to sing their praises and shop with them again whenever necessary and/​or possible!

Went to get a bag and wallet today nice cross body and excited to wear it.
Basic black. and wallet in lavender!

I really love the look of the items they sell at Tusk. Plus– they have pretty great sales from time to time. However, I’ve been repeatedly disappointed by the crafsttmanship, or lack thereof. Most recently a friend and I purchased their crossbody bag during a sale. While I love the look of the bag, I was immediately disappointed by the sticky zipper and poorly constructed magnetic snaps– neither of which worked. My friend reported the exact same problem with her bag. What a bummer. I may be back, but I will be certain to try out all hardware prior to purchasing.

Bought a billfold here today. Looks great. Looks stylish. Highly recommended.

While others seem to have found a great purchase in the TUSK LTD brand, my experience was lessened by the very rascist and unprofessional staff who, from the moment I walked in, decided I was’t worthy of their «quality» goods or service.
I requested to see a specific bag in the window but was steered toward the «sale» area, though I did not indicate needing reduced pricing. When I say steered, I actually mean Miriam (the salesgirl) pointed in the direction of the room and barely looked at me. Nor did she follow up with me. She did signal security however. Not one piece resembled what I clearly mentioned I was interested in.
In approaching a separate salesperson, I again asked for assistance. Babs, the saleswoman, did recognize my need and assisted me. I made my first and last TUSK purchase. Ten city blocks later, using the bag, the ornamental zipper pull fell to the ground. As I called to report the «craftsmenship» flaw I was advised to bring the bag in.
Today, I bring the bag in and without assessing the condition at all, I am advised 3 weeks is required to repair a zipper pull. Insane! I decided to deal with it on another day as I specifically advised prior to purchase that I was buying the bag for upcoming travel in 2 weeks. So I called requesting a manager’s assistance, spoke again with Miriam who could not understand the nature of her customer’s dissatisfaction, nor did she try, and then hung up the phone while I was speaking. It was then I turned and proceeded back to the store to address this directly. I was told there are no managers at TUSK. I suppose my degrees, licensure and medical background indicate low neural ouput…
By the way, the bag was repaired in less than 10 minutes (thanks to BABS-​the beautiful Indian woman) and the 3 additional bags I was about to acquire for my upcoming travel will stay on their shelves. If you value service, stay away from this store-​at least until Miriam, Justyna and Kathryn are replaced. I hate my bag now…

I learned about this shop some years ago after a friend had given me a unique leather change purse. I finally visited their Chelsea shop last summer and was astounded at the fabulous selection of handbags and small leather goods. The color selection goes beyond the basic black, red and brown — lemon-​lime, fuchsia patent, bright turquoise, leaf green. The linings are also rich brights or prints. Needless to say, I’m hooked. I always get compliments on my Tusk bags/​wallets. The goods aren’t cheap, but certainly worthy of an occasional splurge. A great purchase if you’re in the mood to spoil yourself or a good friend!

Sometimes I resist buying things because I’m going through an «I have enough crap» phase. I was passing through LAX and saw a really cute wallet in a really cool boutique in the American Airlines terminal. I didn’t buy it, but I couldn’t forget it. I found
while cruising the interweb and voila! They had the wallet I left. Fast forward a year and I lost my new favorite wallet (the only time in 30+ years). A wallet that brought me so much joy. If you’re looking for something other than Coach or Louis, Tusk is it.

Oh my goodness, what a find! I was looking for a new wallet at Bloomingdale’s and found a great one from a brand I hadn’t heard of before then, Tusk, and I saw they had other styles in a lovely sort of turquoise color but not the style I was hoping for. I thought about just buying it in red but noticed the company’s address on 26^th and decided to hunt them down. My reward was not only finding the wallet style I wanted available in the turquoise I had hoped for but also an alternate design in the same color and style with some contrast work done in red. And on top of all that: they were 25% off here in their store!!! I took my husband back a few days later and he decided to by one from their men’s line. We’re both thrilled to have found such nice wallets with great use of color. It makes me happy every time I get my money out… uh oh, this could be a dangerous encouragement to shop!