Trunk Club

My husband got me a gift certificate to TC for Xmas. I like to dress well, don’t have tons of time to shop, not price sensitive and can benefit from and have used personal shoppers and have custom suits made. So TC seemed to be the solution — convenient, nice selection and a bespoke experience. Like most reviews, all went well at first. Super responsive, first appointment a breeze and what some say are ‘pushy’, I got the ‘message’ — you have to buy. I wanted a closet ‘edit’ first so the stylist could know me and what I had, but clearly the push to sell was a visit to their location first, so I bit. An ‘ok’ first visit with Ansley, though it was more the convenience then her skill. She also didn’t know their products. The first visit was around $ 2,700. The first red flag was even with their ‘bespoke’ experience, paying full retail, I incurred $ 180 in tailoring costs. Even shopping at high end retailers, never a charge for slight alterations if they know you are a ‘regular’ or buying a lot. The cost of a sport coat at TC was in the same price range as the custom jackets I had made, but still charged to make it fit.
The second red flag was the home visit for the closet edit, where it was still made clear, ‘yes we’ll do that, but you’ll be expected to buy something during my visit’. Again, I get it, but the lack of flexibility for an appt to come to my apt for that meeting was amazing. I’m a senior exec; travel a lot for business and can’t make a career out of shopping for clothes around my stylist’s schedule — she seems to only want to work during the weekday and at the times that are convenient for her. I assume they are on commission, so an affluent middle age person would seem to be a ‘bonus’, but apparently not.
So still buying into the potential of the concept, but when I sent a note to several different folks at TC with feedback, I got a slower response, and now ‘crickets’. This seems to be clearly a company that’s in for the fast sell and not in it for the long game with their clients. For those who get off, as one reviewer said the ‘pretty’ sales people, go for it and their model works. For those who have disposable income and want convenience this service may not be for you.

I was extremely optimistic at the opportunity to try (and potentially use) the Trunk Club service b/​c of my novice understanding of fashion beyond the basics, a very busy lifestyle and a complete lack of interest in carving out time for an in-​store experience.
Being an accomplished entrepreneur I understand what you get out of something is directly related to the effort put in, so I took the opportunity seriously. Serendipitously a few months earlier I decided to take my wardrobe much more seriously for both professional and personal reasons. I had my AA go through my entire wardrobe, we weeded out what was outdated etc, recorded everything that was being kept and she helped me start to recognize where the gaps were. This process and the subsequent searching/​shopping process became time consuming and made me feel like I was attempting something outside of my skill set. So we stopped and began the process of looking for a personal shopper, which is where her suggestion to try Trunk Club came in.
The stylist assigned to me was Liz B. and she was very nice, quick to respond initially and made me feel good about my start with the service. I provided her the wardrobe spreadsheet, which she commented on how amazing it was to have that information.
Then shortly afterwards it all went south. I was repeatedly pushed to make an appointment to come in to the clubhouse on Madison Ave. Although I am sure it is really cool and all, I am not interested in the in-​store experience… just yet anyway. I want to have a comfort level and some experience with the service, the clothes and my stylist before I literally prioritize over other important things to make time to come in first.
My first trunk was selected and the preview was very disappointing from the perspective it was obvious my stylist never even used the unique and valuable information I provided her. In addition, one of the things I mentioned really looking for, a camel overcoat, was presented to me but only if I came into the clubhouse for it or she delivered it by hand… Which was hard for me to do at the time considering everything else going on. I felt baited a bit.
To her credit, the some of the items she did pick out looked intriguing, but I have other basics and pieces higher on the priority list based on my current wardrobe. A true stylist would recognize this. I deselected 5 – 6 items from the preview expecting my stylist to pick replacement items before sending it out. That didn’t happen. That made me feel as though there is no care or time invested in what I really need/​want, I’m just being sold and this is exactly the opposite of Trunk Club’s value proposition to its customers.
After getting the trunk, I admit the clothes seemed of good quality and what was selected was attractive to me but again, not exactly what I wanted/​needed… and I’ll remind everyone, she has a full spreadsheet of everything in my wardrobe, basically a roadmap on where to go next. I was trying to avoid this «too much of certain things» and diversify my wardrobe b/​c that has been my fault when I shop myself. I liked the items enough I decided to keep most of them anyway when I provided feedback in the TC app… approximately $ 3K worth of clothes.
Subsequently after filling out feedback I saw some items exploring the app and liked them, so I decided to add them to a trunk as Liz spoke about sending me a «followup trunk» and not to worry about the first one. I expected these items to be brought to her attention and she would talk to me about them and perhaps add them into my followup trunk.
A few days later they disappeared from the app and Trunk Club tried to charge my card $ 3600+! I have an alert/​lock for purchases over a certain amount based on some bad past experiences elsewhere. Looking back, I think they tried to charge my card for the entire trunk (I was returning items but had not shipped it back yet) plus all the items I liked in the app, before I had received them to know if they were what so really wanted and my stylist after several emails (this al happened inside a bit over a week) had gone MIA, not responding to my feedback, questions or charges concerns emails.
I am a super busy guy and this is starting to feel more like a hassle than a help at this point. I am about to pack all the clothes up and return everything because my experience with Trunk Club so far has been sub-​optimal and sub-​par. I spend a lot of money on the right clothes at places like Bergdorf and Neiman Marcus, I expect a tailored styling service like Trunk Club to deliver on the high end experience if they expect me to spend with them like I typically do. At minimum, if I give you the keys to the kingdom (all the info, literally) so you know how to work with me best, I expect you to actually use it or I’m going elsewhere. Pretty disappointed.
UPDATE: 17 days later and no response/​contact from my stylist. Horrible customer experience.

easiest place to shop for men. All these cute stylists especially Taylor
bring out great clothes and i ended up spending 8000.00 and found it well worth the expericence

I don’t really want to leave a one star review since I haven’t actually used the service, but in the end the representative was so pushy and persistent with both calls and emails that it really turned me off to the experience. Even my polite but clear email declining the service was responded to with a «so does that mean you don’t want to come in?» response. Perhaps it was just this one representative, I’m not sure — another Unilocal reviewer I noticed actually mentioned this person by name and also mentioned she was very pushy.
It sounds like a cool idea though, maybe I’ll try again later. I’m a lawyer kind of stuck in a banana republic rut for biz casual clothing, and my wardrobe could definitely use some reinvention.

Andrea Wielgus is incredible. I could go shopping here blindfolded and be happy with what she suggests for me. It’s always a fun time. You never feel rushed and they work within your budget.

My husband and I had a great time with our stylist McKenzie. We gave her a price point and she asked my husband about his style, what he needed and didn’t need. Then she pulled some great items and when something didn’t fit the best she ran down to pull other sizes. When my husband loved something she grabbed more of that style so he could see it in different colors. It felt like a date night! I had a glass of wine and my husband a glass of scotch. McKenzie made sure we were both involved and I would recommend her if you go in!

A friend recommended and introduced me to stylist Carey Lee at Trunk Club in New York City. I really didn’t know what I was getting into and kept an open mind about having someone actually put a wardrobe together for me. I have to say — I am so impressed by Trunk Club, my stylist Carey’s style and service, and that amazing space on Madison. Carey put together a wardrobe that sets me up for the next few months and I’m already planning on using her for the Fall/​Winter and beyond because she takes all the stress of having to shop out out of the equation and just makes it fun and very, very glamorous. Highly recommend her!

I accompanied my boyfriend to an appointment at Trunk Club and we had an absolute blast! Our stylist, Ari, did an amazing job of getting to know my guy and made me feel comfortable and valued, as well. The drinks were flowing, the setting was gorgeous, and we ended up loving a bunch of items that Ari pulled for us.
I highly recommend a trip to the Clubhouse for any guy looking to spruce up his wardrobe!

It’s a shame my «stylist» was extremely pushy and deceptive and left me with a very unpleasant taste. Her name, Taylor Rappaport can’t be recommended.
Additionally aside from her rude tactics I would question as to why she was working if she was sick at the time.
Might be a good place by avoid Taylor R.

LOVE Trunk Club.
I consider myself a stylish guy, but actually going to the store and shopping is a huge pain — especially with the crowds of NYC. Trunk Club solves the problem — go in, drink some tequila, and leave a more stylish man.
The whole thing is super casual. The clothes are definitely on the pricier side, but if you are used to shopping at Nordstrom, Bloomingdales, etc — then this should be right in line with that. It’s pretty much all designed stuff.
My stylist is Lexi Aiassa. She’s great — super chill, great style sense, and not too pushy. I can’t speak for the other stylists, but my experience with her has been fantastic.