Tribeca Green Cleaners

I had two dress pants dry cleaned here and the service was good for a reasonable price. Will definitely get my dry cleaning done here.

This business has demonstrated that they are unable to provide adequate tailoring services, and that they are ambivalent towards customer feedback and satisfaction. Note that my feedback is specifically about the quality of their tailoring services and their response to my critique of this work.
I brought them a pair of suit pants to be dry cleaned and have 2 tiny holes patched. I made very clear at the time that they should only attempt the repair if the results could be discrete. They assured me that this would not be an issue.
Unfortunately, when I received the pants, the repair was many times the size of the original hole. The tailor had machine stitched 2 patches onto the pants, and created multiple, jagged zig-​zags using her machine to sew the patches into place. While this approach may be satisfactory for a pair of work jeans, it is in no way acceptable for fine attire. So –1 for poor workmanship, and –1 for disregarding my initial request.
Things got worse when I raised the issue with Jason, who was working the counter. I showed him the patches, and explained that the defect was far more noticeable now than before. He explained to me that the result was quite normal, that he was «kind of an expert» in this area, and that there was no problem. He was unreceptive to my suggestion that, due to the vertical brown-​on-​navy pattern of my pants, machine stitching was not optimal and the patch should have been hand sewn instead. No counter suggestion was made by Jason for how the patch could have been more subtly sewn, and no accommodation was made for the two glaring patches on my fabric. Generally, the vibe that I received was arrogant and defensive. So –1 for customer service.
I will need to find a new tailor to fix the work that was so sloppily performed by Tribeca Green Cleaners. Had the tailor been up front about her abilities, I would have taken my pants elsewhere, and continued to happily use their cleaning services. However, in light of this situation, and the unprofessional manner with which it was handled by the business, I will go elsewhere.
Can anyone suggest a quality tailor in the tribeca/​fidi area?

The previous owners of this establishment were great and did a fine job. I wanted to give them a try but were quickly turned off by their prices and audacity. Each year I have my wool clothing put in storage. Any cleaner I have used previously did this gratis and charged only for the dry cleaning. This cleaner wanted to charge $ 5.00 per item in addition to the cleaning fee! Simply outrageous. Would never go back…

Great service. I can drop off my pants there in the morning and pick it up in the evening. My clothes always come back clean and everything. Also, at $ 6 a pair or $ 14 a suit it’s one of the cheapest places in TriBeCa.
⁸⁰⁄₁₀₀

This was my first time using this dry cleaner and I was very excited to find a local green dry cleaner. However, when I got my clothes back they reaked of a sweaty old man. These were silk blouses and suit jackets that were in perfect condition when I dropped them off. They had only been worn once. The pants smelled and came back with a tear in the seam. I had to re– dry clean all the clothes before wearing them and repair them. Do NOT use these guys. They don’t clean your clothes. They make them dirtier. Wasted $ 60.

I wish there was a way to put negative stars on this review. If you have ANYTHING that you love, like, or even just not detest, DO NOT BRING IT HERE TO BE CLEANED. This is the worst establishment that I have ever experienced in my entire life. I have never been more disappointed and sad after using The Tribeca Green Cleaners. After advertising their expertise on cleaning wedding dresses everywhere (online and with posters at their store), as well as their environmentally sound services, I decided to trust them with my wedding dress. The dress was basically clean after one wear except for the bottom part, which had touched some dirt. My best friend was planning on wearing the dress only 2 months later, so I wanted it to look like new for her. I explained this to the man at the counter and he assured me that all would be fine, and they they would hang it for her when it was done. To my utter dismay, when I arrived to pick up the dress three weeks later (it took them quite a long time) the dress was completely SHREDDED and DULLED from a bright white to an off-​white. It was as though instead of cleaning it, they hooked it to the back of the truck and drove around Manhattan for 3 days and then wore it at a WWF match. It looked like a dirty, white, stringy mop. It took me a few minutes to compose myself as tears immediately streamed down my face. The manager, Michael, came out to meet me, horrified after looking at my wedding pictures of what the dress looked like before they touched it. He knew he was in some trouble and admitted fault as he asked for a week to get back to me on how they were going to make this up to me and my friend.
Three weeks later, he wrote back to me with the most patronizing email admitting absolutely no fault, contrary to what he had expressed with me in person. He claimed that the dress frays after one wear (even though my pictures clearly show that that was not in the slightest bit the truth) and that he didn’t see a difference in color. He so kindly offered (please note the extreme sarcasm here) to not charge me for the dress, to try to clean it again and «snip away the frays» from the dress, as well as a $ 100 credit so I can bring all of my other beloved clothes to this (poor excuse of the service industry) dry cleaners to ruin, in case I needed a good cry.
After showing this to my home insurance, they immediately apologized on behalf of the Tribeca Dry Cleaners, sent us a check (thank god we had home insurance) and vowed to go after the establishment for the deductible.
Again, if you have ANYTHING that you love, like, or just not detest, DO NOT BRING IT HERE TO BE CLEANED. Unless you are really into flapper-​style EVERYTHING and giving them creative license to tear up your clothes. This cleaners is absolutely horrible. Not only do they ruin your clothes, especially something that meant so much to me and my friend who was supposed to wear it in two months, but their customer service is retched.

A nice, clean and friendly establishment. They were very attentive to our requests to get some tough stains out (ring around the collar and cuffs). We dropped off a lot of shirts and they turned it around in within a few days. All the shirts came back exceptionally clean! Very nice staff working there too. Terrific service and quality. a very happy new customer!

While visiting Manhattan last week I noticed that the button on my trusty non-​natural fiber travel sport coat was, well, hanging by a thread. On a whim, I walked into this place and asked the woman behind the counter if they could fix it. Well of course they could. But what about right now? Now? Yes.
She stopped what she was doing and sewed my button back on right then and there. The price? Two dollars.
I can’t attest to the dry cleaning aspect of this enterprise, but their customer service is top notch.

Good solid dry cleaner. They get your stuff clean and have it ready when they say it will be ready.
Special note: The woman (Jenny maybe?) here is a very good tailor. I have gotten quite a few good hems here, they don’t fall out, they don’t end up being the wrong length. I’ve never asked her to do much more than a hem, only because I don’t really have anything that needs that kind of special tailoring, but if I did, I would trust her with it.
Aside from the merits, they’re friendly neighborhood people and the store is bright and clean. Beats the dry cleaner closest to my apartment.