Transfast

I wish there was zero star! Bad bad experience. The transaction was made on Feb 8. It stayed in «Processing» for 5 days until I called, the status was changed to «available» since Feb 16 but the recipient still doesn’t get the money in the account and now is Feb 18

Worst Customer experience overall. My experience so far —
1. Funds debited from my sending account.
2. Transaction stayed in Processing state for 5 days
3. Followed up with a call which was attended but went silent in the middle of conversation without any reply further
4. Then received an email next day that said your transaction is cancelled for some security reason
I would never recommend this.

I would rather use
to send my money to the Philippines than use their too good to be true remittance service. They will debit your account in a heart beat then cancel it as fast as they could. Now your recipient are still waiting while they kept your funds on hold for how long as you’re not responding to their unending inquiries about bank statements, SSN, voter’s id, passports, driver license numbers and so on. Whoever says that their service and highly recommends them, you’re just dreaming, You must be one working with them to say something about this unreal service. Go for XOOM, they will send your money in minutes and send text and msgs right away to the recipient and the sender, the recipient had their money while xoom took about 3 – 4 days before debiting the funds from your bank account!!! Ain’t that GREATTTTTTTT!!!

If there was a rating less than 1 star, I would have given it to them. DO NOT use this company. They have terrible customer service. But, more importantly, I do not think they’re able to deliver on their promises. The instant to 24 hour turnaround they promise is a lie. After they debit the money from your account, that’s when they let you know there’s a verification process that will extend the delivery period. I waited for four days and didn’t hear anything from them. I finally called customer service and was on hold for about forty minutes before someone picked up. He asked for the transaction number and «entered it». He said he had no information he could give me so he would reach out to the «transaction department.» I was on hold for about 30 minutes (during which he didn’t at least mute the phone to pretend he was on the other line) before he said he still doesn’t know anything, but the transaction department would email me to give me an update. I got an email that night saying that they needed to verify my driver’s license and bank statement, so I uploaded both. The software instantly scans your license and tells you your license has been accepted.
I then waited around for a few hours and nothing happened. So, I called them (another 30 minute wait). At that point, she told me she needed a bank statement that also had my full debit card number. I explained that my bank doesn’t do that, the statement has the bank account number (probably like every other bank) and shows the Transfast withdrawal. She then insisted that the statement I sent her didn’t have my name or any information, it just said Chase. (Though it was a typical Chase statement that I had downloaded from my Chase account.) That went on for about 15 minutes before somehow, she finally said the statement was fine and had all the information.
Then began the verification part II process. She confirmed my address, secret question password (which apparently employees have access to), the person I was sending money to, and the amount. (All garbage because if I had stolen someone’s bank account information to send money, surely I would remember the info of the person I was sending money to.) Finally, she said she would approve it and process the payment. I asked if now that she had approved it, the money could make it there in 24 hours, she said she didn’t think so.
As if that wasn’t bad enough, she had more in store for me. She asked how often I planned to send money. I explained that I would probably send it every month. In response she said, «You’ll be using us every month?» In hindsight, I should have just said, «yes.» But, instead I said, I don’t think I’ll be using you guys again. It took five days for you to approve it and even now that it’s approved, you still can’t fulfill within 24 hours. She said, «you won’t be using us again?» And again, like an idiot, I said, «I don’t think so.» That’s when she told me I’d be getting an email shortly. I asked what the email would say. She said that I didn’t pass the verification. I said what part didn’t I pass (Look back up and note the verification questions and the fact that she had already told me I was approved and had passed the verification.) She said she would cancel the process. This is just another way to screw with you because they tell you upfront their cancellation and refund process takes 5 – 7 business days, on December 22, they know that really means three weeks.
I had to reach out to my bank to get a refund. Save yourself the hassle, use ANYTHING else. (Tie money to a donkey, whisper your delivery address in its ear and send it on its way, if that’s your only option.) Because, Transfast is really not worth it.
UPDATE: They saw my review on a website and replied to it asking me for my transaction number. The money was then refunded immediately. So, Yay, them!

Worst service. You can’t compare with any other money transfer services such as Zoom, WU, ICICI, SBI or Money2India.
You will see the real hell, if you don’t believe me just try it once.
Problem is they are very strict than FBI and they verify each and every transaction from your bank statement to make sure you are a real person and you have a need to send money out. Better scan all your id proofs, bank statements prior to initiate a transfer. Good Luck.

I have used TransFast twice now, to send money to India. Though my initial transfer took little time, rest were made very quickly. Also, they offer highest rates in the market. I really recommend their services.

Worst money transfer company. Stay away. Bad customer services, hard to reach a real person (often on hold for 20+ mins). If your transfer does go through, it takes 1 – 2 weeks.

I also agree with the reviewers. Complete Scam. My transfer was pending for 4 days even after validating my bank account. They cancelled the transaction without notice. The conversion rate was 66 when i transferred and it dropped to 65 therefore they canceled it without notice. Planning to file a lawsuit against them.

Horrible Service. Even after 1 week of initiating transfer they are waiting for some verification. However they have already debited my Bank Account. What the hell they want to verify after debiting my bank account. When you call the customer service please make sure you have atleast 1 hour free time (longest possible queue). Email support is useless. They never responded to some of my emails. Chat live is useless functionality as no representative will be available at any given point of time. Best part — I called customer care three times and all the times I got connected to same person. So they have only one person in Customer Service department. Avoid at any cost if you care your time, money and self respect.

I have to agree with the above reviewers. Some of the worst customer service there is. AVOID AVOID AVOID.