Tourneau

I was initially reticent to purchase heirloom jewelry at a big-​box NYC retailer like Tourneau, but Vik Bhatia really changed my mind. He was passionate and extremely knowledgeable about watches, highly personable, and did not pressure me to make my decision until I was fully comfortable. From start to finish, the experience was seamless and absolutely superb — Vik and his team really went the extra mile to accommodate me at every turn and at no time did I feel like he was placating me or focused on making the sale at my expense. (I was purchasing a watch for my wife, and Vik seemed genuinely invested in the outcome). It was exactly the type of service one hopes to receive when making a serious purchase, and the first place I will go back to in the future.

Great service at this location.

$ 70 for a battery.
They advised me in advance of the price, but I was in a hurry and went ahead anyway and had them replace the battery in my Breitling. They didn’t clean it, didn’t adjust it, just pried the cover off the back and replaced the battery. For $ 70.
Staff was courteous, helpful, and the service was quick.
Judge for yourself.

Poor value. Paid $ 35 for a battery and $ 35 for them to clean (just the band!) at 510 madison. They didn’t even set to the correct time though the clerk said they did. Don’t leave the store without checking. Better yet just go to Chinatown.

Had an extremely pleasant experience buying a preowned Speedmaster Pro from Sara (assistant manager) and Ivan T. Was honestly surprised to get a great deal (comparable to what you’d expect to pay private party). Will certainly return to deal with these two.
Tourneau does not always have the best reputation amongst watch geeks, but this location is fantastic.

Very Helpful and knowledgeable staff. I know watches are being taken of by a professional watchmaker.

were very helpful and showed me everything i wanted, cant complain. Tourneau does not discount rolex does not allow them too neither do a couple other brands. If you want discounts go to 47^th street and get a rolex made with 300 different brand parts :)

Wrnt in originally to have my wife’s watch repaired but rhe customer service has had me return two more times for my own watches and services rendered. They deserve every bit of good reputation that they have. Not to mention the outstanding watch selection that they have, new and preowned. Plus I found out that you can go to one of their multiple locations have and items shipped to them if that is more convenient for you.

So some mixed emotions here.
Two of the sales people in here are real watch guys who love watches and love their jobs. Great to talk to and honest when dealing with them. 5 stars there.
That said, wanted to get a strap made for a watch and the ‘service’ department never bothered to follow-​up with me as promised.
So it is hit or miss in here but when you hit it right, good place.

Just had a great experience at this Tourneau/​Rolex duet store. While we didn’t purchase anything today, I do plan on saving up for a wedding gift for my love and will buy it from here. Rolex and Toureau are renowned for their elegance and class and this place really showed that. The stainless steal and gold Rolexes are beautiful. I can’t imagine spending so much on a watch, but I appreciate its meaning and significance.
The two sales women who worked with us — first at Rolex, then at Tourneau were both gracious and helpful. We tried on several watches — all men’s. One recommended we buy a pre-​owned Rolex but not to save money, only so we skip the waiting list. In fact, the preowned Rolexes cost MORE because the appreciate in value. Humph.
I didn’t have the same negative customer service experiences here as others have stated below. They were very patient and helpful over our 30 minute visit. We actually learned a lot and plan to purchase from here in the future.

Worst customer service I’ve ever experienced. The 1-​star (would give 0-​star but they don’t allow that). Drop off my watch for service and find out 5 weeks later that they have lost my warranty card. Call several time about the problem. Hang up from me twice other calls just wasted of time. Rude & unprofessional. Like to get my watch & warranty back & go somewhere else.

I went to Tourneau for years, as recently as 2012.
I never bought a watch or anything else there, too rich for my blood, but when I needed a new battery, or the band replaced, I always had a thoroughly pleasant experience. I’d usually drop off at lunch time, and pick up after work. Often, while waiting while the repair area person was busy, I’d look at all the watches, and the sales people were always very agreeable.
Maybe if you’re nice to people, they’ll be nice to you.

Worst customer service I’ve ever experienced. For a place that sells relatively high end products, the least they can do is have customer service levels that match. My entire experience was chaotic from start to finish, including the wrong paperwork. So many other places to go, would definitely not recommend this one.

They have some excellent, beautiful watches here. I purchased my IWC Portuguese here, but after I paid for it, I was dead to them when I needed something as simple as getting a receipt for the transaction to send to my insurance company. However, I went there recently to browse and was treated courteously by staff and management, so I’m working on trusting them again.

This is my first Unilocal review.
I am compelled to write it because I read some prior reviews and had reservations about going here to buy a watch.
If you are going to go here — talk to Johnny Tse — he was my sales guy. He greeted me nicely at the door, took me around and let me try on any watch I wanted and told me about each watch and the brand. He was super patient and super kind and had no ego.
I had a great experience and purchased a great Tissot watch.

I worked with one of the salesmen, Michael, at this location to purchase a Breitling watch. Michael had helped us the day before while my boyfriend meticulously looked at almost every watch in the store before deciding on a Tag Heuer watch. He had been eyeing the Breitling, but conservative as he is, decided to start with a lower priced watch.
Michael was extremely patient, answered all of his questions and took a big gamble spending the entire afternoon helping us. But, I’d say it paid off — he sold the Tag Heuer and Breitling in less than two days.
We bought the extra service warranty through Tourneau, so we will see how valuable it is whenever my boyfriend needs either watch serviced.

This review is for battery change only. I read a lot of negative reviews about switch and bait tactics of employees in Tourneau that involved repairs. I only needed to change a battery in my movado watch but also needed to ensure that the water seal was still working properly after the change was made. I was told upfront it would cost me $ 30 and take 30 min for necessary change and testing. I came back in 30 min to pick up my watch and was charged exactly $ 30 and was told that the water seal was still working properly but there is no future guarantee whatsoever (obviously).
I know there are plenty of random carts and small shops that would do battery change for $ 5 – 10 but I am not sure they offer water seal testing. Just to put this $ 30 fee in perspective, if you want to change battery in official Movado repair/​service shop, you need to mail it somewhere to Jersey, insure the package, prepay return postage and insurance and pay $ 60 – 70 for battery change itself. The total will be over $ 100 and will probably take a couple weeks.

I brought in my Tag for a battery replacement and was very satisfied with both the friendliness and speed of the service.
The replacement was done on the spot in 10 minutes and cost 25 $ (including a water pressure test).

Paid around $ 600 for the watch to be repaired. It turned out, the watch was not fixed and still occurring the same issues. Called the repair customer service, the representative did not have patience for their customers. It is astonish to know that the brand provide high scale of watches, but the quality of service is truly a failure.

I had a great experience searching for a pre-​owned watch. I was always greeted warmly by the sales associates. The two associates that helped me made me feel welcome and taken care of. I was very happy with my selection and the price offered. I would go back again if I was ever in the market for a watch.