Toscana Shoe Repair

I’ve used Toscana for a little over year now and have please with their work. During this time, I’ve regularly had my shoes polished and needed some repairs to my dress shoes. Their prices are pretty reasonable, especially given the free delivery and quick turnaround.

Got my Wolverine 1k boots resoled, with new rubber heal and tread.
Cost $ 100, which while expensive seems to be in the price range of the stores I visited. They threw in a complimentary shoe shine.
Verdict: So far so good, the boots look great and the boots are now weather proof for the winter.

Was headed to another shoe place, but saw this one first, as I was in a rush. I went in, and asked to have the scuff marks removed from my shoes (metallic/​pewter colored leather). I was asked to remove my shoes, but given a new paper bag to place them on (perfect, as I hate being barefoot). I was told the service would be $ 12, and take 15 minutes.
Did I find the cost high? Initially. Did it take 15 minutes? More like 8.
Am I very pleased with the quality of work? Of course! See the picture.

All I wanted was a simple shoe shine. First off $ 5 for a shine is a bit pricey, especially if you ask me to take my shoes off and stand around in my socks. Now, if you ask people to take their shoes off you should probably have a nice clean area for them to sit. When I took my shoes off I sptepped on gum insuide the store. The gum stuck to my sock, and is now stuck to the inside of my shoe. The gum is impossible to completely remove from the inside of my shoe and my socks are ruined. Also, the shoes had buckles and when I got the shoes back I noticed the buckles were covered in brown polish. Also, there were still some dirty spots on the shoes. There is a complete lack of attention to detail in this place. The work is sloppy and the service downright bad.

They are extremely overpriced for their quality of work (which isn’t so great). Based on a few experiences, I can say that their attention to detail is extremely low… I gave them a pair of my D&G leather boots for a tune up and they gave them back to me with a black heel rather than the dark brown striped heel it was. They said they thought it was black and sorta fixed it, but still, very upsetting. Never going back.

The best quality for the price I’ve found, uptown or down, for resoling, a shine, taps or any other shoe-​refresh. And the proprietor is so unfailingly warm and friendly, your day is off to a better start the moment you step in. Don’t be fooled by the dark store window: Toscana is probably open, and they do a really terrific job.

I have brought shoes here many times and like the work they do. They have changed heals, remade the back of a dress shoe. They use rubber heel where other shoes store use plastic heels which can cause slipping. I have recommend them to several friends and clients. The other perk is that whey deliver free…

Would not recommend!
A simple job of replacing heel tips… I was lied to, not once but twice with no apology.
I brought in boots (Balenciaga) which had a particular heel tip to be repaired. I brought both the boots and the tips from the manufacturer to Toscana. I asked that they be kept in a bag together. I was told this wasn’t necessary and not to worry.
I picked up the boots and noticed that the heel tips were not the tips that I had brought in. She (the store clerk) swore up and down that they were in fact the tips.
I seconded guessed myself and went home to compare and check the heels.
If fact, they were substituted. I called her to say that the tips were incorrect and that they needed to replace them with what I had initially brought in to be fixed.
I asked her to confirm that she had the original heel tips that I brought so that we could resolve this issue. She said she had them and to bring in the boots.
When I arrived, she showed me a pair of tips saying that they were the ones that I had brought in. They were not. She then said that they had replaced mine with better tips… so which was true? — that she used the initial tips that I had brought her or that they replaced them with better ones? Neither. I was so frustrated and tired of listening to excuses. I asked her for the original heel tips. She said what she was showing was all that she had.
Long story — short… simple job, they messed up and lied to my face with no apology.

I recently moved to the neighborhood and brought my boots in for repair. They removed the salt stain, waterproofed and shined these men’s boots for $ 15. All in about 30 minutes — and they threw in a little stitch repair at no charge. Good place, good service.

Toscana used to be REALLY good and even after I moved to downtown I would come all the way up to repair my shoes. But when I went back in September to have them retouch the color of my sandals they did a poor job. Even worse, I recommend them to my best friend and she brought two of her best, most expensive shoes to them and Toscana ruined them for her: now not only you can see the scratches from before, Toscana accidentally burned the surrounding edges so it now looks worse!!! I was so upset! NEVER go back.