Tiger Travel Bus

I was visiting family in Virginia Beach, VA last week and had plans to return back to NYC on Saturday Jan 23, 2016 via Greyhound bus. Because of Snowstorm Jonas, all Greyhound busses were cancelled. I decided to go opt out of taking a bus and go for Amtrak instead; a ticket for Sunday afternoon (the following day). At the last moment, my Amtrak train was also cancelled and left me with very few options to get home (and I needed to get back to NYC for an important week at work!) One way flight tickets out of Norfolk were $ 1000+ and out of the question. That’s when I came across Tiger Bus online. Tickets for Sunday evening were available online, but I called their office at 11pm just to make sure. I was pleasantly surprised that someone was there to help me at that hour. The gentleman who picked up the phone answered all of my questions and assured me that busses were in fact running that evening. I was a little skeptical still, after all of my failed attempts using other modes of transportation.
I got to the bus station and sure enough, busses were running to New York, and I got back to NYC in time to make it back to work. I am so thankful that Tiger Bus got me home safe and sound following the snowstorm.
Leaving ⁴⁄₅ stars only because price was comparable to greyhound ($ 35 one way) but Tigerbus doesn’t offer wifi or electrical outlets like its competitor does… which could have come in handy. But otherwise, overall great experience.

I also took this bus down to Virginia Beach recently that broke down on the side of the road for an hour and ½ in darkness. Prior to this, the driver was driving it to the ground, in pouring rain! I find it hard to believe that he did not speak English when I had asked him to turn the heat down at the rest stop just 30 minutes before. He even repeated the request and turned it down temporarily. An incident report was made by state trooper through a girl who says she doesn’t speak his dialect but had been communicating with him for the duration of the trip. Despite a back-​up bus that was on the way, the driver started up the bus and took off, endangering all of us passengers. He forgot to drop off a passenger in Maryland, and as soon as we crossed the bridge, the bus broke down again! We did not make it to our final destination and people were being picked up on the side of the road. Horrific experience and Do not recommend!

bus broke down caused major delay. bus driver did not speak english or mandarin chinese, no means of communication. on the return trip, the bus was canceled without notification and/​or refund.

Ny tiger doesn’t deserve any star. I know there is no one to blame but myself. I booked it. They have the worst customer service, delayed schedules, rude drivers and worst bus conditions. Please, please, please don’t commit the same mistake as I did. Pay extra and ride with Sprinter buses. I tell you, you will get more out of your $$ with that. Learned the lesson the hard way. Please don’t commit the same mistakes as I did.
Share the word so this company will keep it’s act together. If they won’t, i just hope they close so that they can’t rob more people of a decent ride to their destinations!!!

Worst service you could possibly imagine. If you can get there by other means, BY ALL MEANS do it!