Thompson Chemists

Going into Thompson Chemists is always a nightmare. The employees are nice and helpful, but if Gary is there, you will be insulted and treated with such disrespect.
My family has been supporting this business for over twenty years, but enough is enough.
I have always played by their ridiculous «2 day notice» rule, and yet, they almost always forget to order my medication. This is a big problem which has resulted in negatively impacting my health. They should frankly be ashamed of themselves.
They do not have the temperament nor the organization to run a successful business and it is quite obvious with the service provided.
They never call back about your medication, and when I spoke to Gary about this recurring issue, he yelled at me on the phone saying, «I don’t have to time to deal with people like you.»
Well, people like me are now taking our business elsewhere.
This is not a business that needs your support. They will add stress to your life which you most likely do not need.
beware and stay away.

Dec 4 2015 CUSTOMER APPRECIATION /​As a customer of Thompson Chemists since before 1998 and with over 16 prescriptions [yearly costs totaling 60 – 80 thousand dollars], it is safe to assume that my inordinate amount of medicine and tenure of patronage has put a lot of money in the Thompson Chemists coffers. One might also assume that managing this multitude of scripts is a supreme challenge with different issue and refill dates. Imagine my total shock and surprise when a week ago. owner Gary informed me he no longer wanted my business. What had I done to warrant this termination? Well, for one, I think and have expressed that a good pharmacy should be able to fill or refill a prescription in a day [weekday] especially if notified immediately after pharmacy opens. [Seldom was Thompson able to achieve this lofty goal]. Their phone system [designed to infuriate] –one calls them to be put on hold then dropped-​disconnected/​calling back this happens over and over and over again to a farcical degree. With so many bottles to open/​close daily; I had repeatedly requested easy open caps-​this simplest of requests often ignored instead filled with hard to open child proof caps. Ditto my oft repeated request to put labels on tubes rather than boxes. These small yet important measures to make my life easier were seemingly beyond Thompson Chemist’s understanding and /​or capabilities… incredulous. When a delivery was requested and confirmed, one must follow up with delivery status calls or delivery may not happen… totally unprofessional. NYC is not a small town where one shares merchant experiences interpersonally but rather with posted reviews. This lack of customer loyalty/​appreciation needs to be called to the attention of Thompson Chemist customers of long standing and those considering using them. People should be aware how this enterprise services and values customers. In my opinion; they are totally undeserving of neighborhood support. p. s. a small footnote: How many of us pay attention to the small charges on our purchase receipts? No store I have checked with on this specific matter collects tax on over the counter medicines BUT on 11−25−15 THOMPSON CHEMISTS DID /​8.875% SALES TAX on Mucus ER Expectorant ! I therefore would urge consumers to scrutinize ALL RECEIPTS AND TRANSACTIONS from Thompson Chemists to assure they are correct. .another aspect of their customer appreciation? Thompson Chemists may have done me a HUGE FAVOR dropping me. Please read other Unilocal reviews as there are a few that give credence to my assertions.

This place is disgraceful. I have been using this store since it started, at least 10 years ago. It was once a great neighborhood drug store but the service goes down and down. They don’t have things in stock — even ordinary prescription drugs that I refill every month — and I always have to wait a day or two. They say they deliver but it always takes a few days (and I’m down the block) I’d pick up myself to save the time, but I’m usually at work until after hours, and I’d like to get my prescription from the doorman when I get home. Today they claim my doctor didn’t call something in that she did — she told me the name of the person who took the call, how would she know a person of that name if she hadn’t called? — and I am in some real discomfort. If I don’t start on the medication today, I will be really sick by tomorrow. My advice: Use this drug store at your peril.

Thompson Chemists has been my go to pharmacy since it opened — superb, personal service. It’s like a small town general store with boutique quality products. I find that they fill prescriptions in record time and receive medication that they don’t have in stock later the same day or the next day at the latest. When a chain pharmacy is out of a medication, it often takes them five days to refill (and if the five days is interrupted by a weekend, the five can turn into seven).
Thompson is as good as it gets. I would almost guarantee that if someone switched to a chain pharmacy because they were unsatisfied with Thompson’s service, they would be back pretty quickly…

This place was amazing in its early days. As time went on I noticed the customer service declined rapidly. Now, it’s common scripts aren’t filled 8 hours after being called in. They customarily can’t even figure out what script you are talking about. Then there comes Gary’s nasty temper. Last Thursday, I witnessed him pulling a tantrum after some bottles had fallen on the floor and he proceeded to kick the cabinets like a lunatic while customers are wondering what was happening. Today, I was in and he’s berating an employee about how she didn’t do something an how tomorrow will be a nightmare. I was in the store to pick up the remainder of my pills which I was told would be ready last Friday and of course they weren’t in tonight as well. When a very nice employee asked Gary if the pills were in he screamed in a very nastily to this young man saying NO! they will be in on Wednesday. His horrible attitude will ultimately destroy his business if he doesn’t stop. I am certainly finding a new pharmacy.

Amazing products, amazing service, and amazing people. Everyone should have a Mom and Pop drugstore where the owners get to know you and really care. Their grooming products are great as are their whole inventory including fresh juices, baked goods, and more. Highly recommend a visit!

I loved this cute neighborhood pharmacy, but they don’t respect customers’ time. I was left on hold and forgotten about after half an hour twice when trying to phone in a refill. Every time I go, I call ahead and yet I still end up waiting, once for an hour and a half! Nice people, but no urgency. Great for a neighborhood spot if you’re local but I am not local and can’t keep going. I hope they improve after settling from moving locations (it’s already been over a month).

This is an absolutely fantastic chemist and pharmacy that I very highly recommend. Wonderful products, some of which are quite hard to find elsewhere, great service, and the pharmacists are always incredibly kind and helpful. I have been using this store for over ten years, including moments when I was feeling very ill — during such times good service naturally makes all the difference.

My review is not about Thompson Chemists necessarily, as I have been going there since 2005 and typically find it to be an amazing place with personalized service and people who are truly nice and want to take care of you. My review is more so about the Pharmacist, Gary. On three separate occasions when dealing with Gary directly he has been nothing but rude, condescending, and downright mean. The first two times this happened I let it go and chalked it up to a bad day, dealing with frustrating customers, etc. But by the third time I have to say I have had it. Get it together Gary! Stop treating your customers like crap!
I would like to be able to tell Thompson Chemists that Gary has just cost them my business, but they are so wonderful otherwise that I will just try to avoid Gary for now and recommend that others do the same.

Hands down the best pharmacy I’ve ever gone to. Friendly, amazingly helpful, knowledgable and they really care about you as a person. I go out of my way to make sure my prescriptions are filled here.

I came in and the staff are very unknowledgeable about products. Not a great shop at all.

This tiny drug store almost makes me wish I lived in SoHo. Almost. I go here once or twice a year to buy jars of No-​Crack, (that’s a moisturizer). Every time I go, I’m struck by the fact that somebody knows how to hire really nice people. Also, the selection of beauty/​health stuff is great.

I came in on a bad day when I was feeling run down and sick. Jolie, one of the owners was wonderful. She immediately brightened my day with her helpful advice. I don’t even live in the neighborhood, but will call Thompson Chemists my pharmacists for as long as I live in NYC.

They are apparently one of the few places in the city that carry the miracle ointment, Homeoplasmine. Great selection of powders, creams and tonics not usually found in the country. Owner made sure to take down my info for an upcoming facial/​demo.

We’ve been Thompson Chemists customers since the pharmacy opened. In addition to our prescription needs, the store always provides wonderful, unexpected beauty products. The staff is terrific. It’s a true neighborhood gem.

thompson chemist, not exxaggerating but if you care about feeling you live in a neighborhood then move to soho just so you can be close to thompson chemist. Gary and Jolie, the wonderful owners of this wonderful little pharmacy know all their customers by name and go out of their way to meet the needs of the local community. have a prescription, fax it in and 20 minutes later its delivered to your apartment. its astonishing how much this little store can store in their space as they are never out of stock on anything that dr prescribes. plus they carry great brands for skin and hair care and deliver those too as well as anything over the counter. Thompson chemist is more of a friend than a pharmacy to many downtowners, a special place.

The best pharmacy just had a heartbreaking fire! They are struggling to get back to health and I wish them well. They will be opening a second store on West Broadway which is sorely needed. Love the whole staff!

I love this store. wonderful products and nice staff working very hard to keep you the costumer happy. i will come back very soon.

Located at 137 Thompson Street in SOHO — this is a teeny-​tiny pharamacy that carries a plethra of hard to find health & beauty products.