The UPS Store

I have never had a problem with this UPS store. I have done multiple Amazon packages drop-​offs which was never an issue. If you have something to print, the best way to do is order online and pick it up at this store. It’s a small store so they only have one printer which often breaks as printers usually do.

Dropped off a box to rush to Cali. No problems except everyone had to wait a bit because it was a busy. Sure it cost me more than I hoped for them to pack it but saved me a lot of hassle and it’s like going out to eat vs cooking at home — it’s the cost of convenience…

I’m hopeful that the owner (Bradley K.) reads this review and contacts me as I am extremely upset with this establishment. I went to this UPS Store today around noon with a framed painting (about 3′ x 4′) to have packed and shipped to a relative in Boca Raton, Florida. One customer was already in the store being helped when I arrived; one employee was present (Miguel). After a 5-​minute wait, I handed Miguel the painting to be packed and shipped and provided the recipient’s address. Miguel said the cost was $ 168.55. I expressed dismay and surprise at such a high price and asked for a breakdown. Miguel provided some information to me by reading from his computer screen, but all I could readily discern is that I was being charged $ 2 per extra $ 100 of insurance. I requested $ 400 in additional insurance, so that would have been only $ 8 out of the $ 168.55!
After I reluctantly said yes, assuming I would walk out of the store with a itemized receipt, Miguel handed me what looked like a shipping label to be affixed to the package and asked me to sign at the bottom. He told me to make sure the address on the label was correct, which I did. I reviewed the address, found a mistake, and signed a corrected label that Miguel provided. I looked at what I was signing to see if it contained an itemized breakdown of what I was purchasing, but only saw a couple of high-​level numbers.
I then swiped my credit card and was given a credit card or cash register-​type receipt. There were two line items on the receipt, plus tax. No delivery address. No expected day of delivery. No reference to how much insurance. No breakdown of cost of the box, packing, handling charge, etc.
I asked Miguel for an itemized receipt, something that showed how we got to $ 168.55. Just then, another employee came in (Jabin Clark), who said that information is available online – that I could look it up via the tracking number. I asked him if he was sure about that – I didn’t want to leave without a receipt – but he said yes.
I left the store and about an hour later went on to the UPS website. UPS did not have any information for that tracking number. Nothing. Zilch. So, at 1:40 p.m. I went back to the store. This time Jabin was the only employee there and he told me to call UPS, give them the tracking number, and they would tell me whatever I needed to know. I said I did not want to do that verbally, that I wanted a paper receipt that I could read. Jabin said they don’t provide receipts (other than the credit card receipt I already had). He was extremely unhelpful, uncooperative and rude.
I asked Jabin how it was that they could expect me to spend $ 168.55 and not give me a proper receipt showing everything I paid for. He said that is the way every store is. I disagreed, said no other store I frequent would ask me to spend $ 168 and not provide a proper receipt. Jabin then asked me about the label Miguel asked me to sign. Hadn’t I read it? Jabin said that contained the information I was asking for! I said I thought what I signed was the packing label, and that I had reviewed it quickly to make sure the address was correct, but did not see a full cost breakdown. Jabin said to me, «You didn’t read what you signed? Who signs something without reading it first?» He literally ridiculed me. I asked him what he was trying to accomplish. I don’t remember him saying anything responsive. I then asked for a copy of what Miguel had me sign. Jabin said he could not (or would not) do that for me.
Suffice to say Jabin’s lack of professionalism and lack of basic customer service skills were astounding. If I were responsible for his training and his behavior toward customers, I would be embarrassed. Instead of making a good faith attempt to understand and appreciate what I was asking for, Jabin was disrespectful, argumentative and rude. He literally scolded and made fun of me for not fully reading what Miguel had asked me to sign – and without being willing to give me a copy of what I signed.
(By the way, the more I thought about Jabin’s original response – that all the information I was asking for was available online against the tracking number – the more I realized he was not right. The tracking number is what the recipient can use to track the package. Could they really see how much I spent on the box, packing, insurance, etc. I asked Jabin about this when I returned to the store, and this time he said no, all you see online is how much insurance was purchased!)

Computer for printing not working, i ask if i can send the ups guy an email to the store email adress so i can print my stuff, he said no. Nice customer service guys! First and last time here!

I went on a saturday at 12pm and there was close to 7 other people there with only one person taking all the orders. Spent like 25min.

Only use this store to drop off prepaid, prepackaged UPS packages. They are always a mess, and they charged $ 2 to print a single page in black & white! Copydoor 86, diagonally across the intersection, charged me $ 0.50 and is a much better option for printing services.
FYI, this location does not offer notary services, despite the Unilocal tag.
Bradley, I’ve uploaded a picture of the «competitors» prices since you don’t seem to believe be.

Terrible! You can’t box your item in the store. Boxes and shipping prices are inflated to a ridiculous rates. I was desperate and just paid $ 150 to ship two 15 lb. boxes ground from NY to NE.

I had a small package of 2 CDs to mail out from zip code 10 024 (NY) to 8 244 (NJ). I’d sent out the same package two weeks ago via US mail to the same buyer, so I knew the Post Office price ($ 2.70 via media mail, $ 3 and change going first-​class).
I thought I’d stop in at the UPS store on West 86^th Street, which is on the way to the Post Office, and do a price comparison. Imagine my surprise when I was told same package would cost $ 11.77 to send — more than 4 times the price of the Post Office!!!
How do you explain that? No matter that the gentleman helping me was very nice — it was a complete rip-​off. Obviously I walked out of there and went to went to Post Office which was 5 minutes away. Who could recommend a place like this? Save your money and walk a few more blocks south to the Post Office.

I strolled into this store earlier today to ship a small 10oz padded envelope. After waiting in a small queue a very friendly young man greeted me and was attitude free — no complaints there.
I told him I just wanted regular ground shipping as the package in no rush to it’s destination. He then proceeded to enter the shipping information and affixed the label to the envelope. Smooth sailing so far — then came the dreadful moment: «That will be $ 10.85 sir «he said. Yes, $ 10.85 to ship a small 10oz 4×4 envelope by 6 – 8 day ground shipping. Robbery ! Yes, yes I should’ve asked the price beforehand but I didn’t expect it to be so expensive. I painfully swiped my credit card and signed my name in disgust.
I’ve since learned that UPS stores operate independently and franchisees implement heavy markups. You’re better off going to
, printing out a label and then just dropping it off at an UPS store or going to your local post office where you can get flat rate priority shipping (2 – 3 days) for way cheaper. In my case, it would’ve been $ 5.20 envelope included.
Never again.

The only downside was that the door was stuck. I usually HATE going to the UPS store due to inconsistencies between locations and horribly draconian policies put in place by each individual «store owner». This place is fast, friendly, and actually accepts pre-​paid UPS shipments like some other stores won’t (even though «corporate» says they have to!).