The UPS Store

This update is actually for UPS itself, but there’s no other mechanism for leaving a review for UPS overall on Unilocal.
When I’d sent the package from the aforementioned UPS store on 8/​31, I’d paid for overnight delivery *and* by 10:00 a.m., since the package consisted of critically-​important papers that needed to arrive at a bank the next morning. UPS ended up not delivering the package until the *second* day, which has caused a huge amount of problems for me and it’s still not resolved. I then called UPS and spoke to a supervisor (after spending lots of time on hold), and she put through a refund at my request. When I received the check, I discovered it wasn’t for the full amount — so I just wasted another obscene amount of time on the phone, mostly on hold (after first calling the phone number for «Accounting» that was listed on the paperwork attached to the check, whereupon I discovered they wouldn’t deal with this problem [?!]). Admittedly I spoke to a nice woman when I *finally* got through to UPS’s main number, but ultimately she had to pass me on to a supervisor. It turns out that somewhere in outer space, UPS indicated that part of the reimbursement gets deducted for things like fuel costs (?!). The supervisor then told me she’d make a «goodwill» exception and refund the difference (after I told her I think I’ll go to FedEx in the future) — although her whole tone had turned negative by then — but she said I’d have to go to the UPS *store* to get that money. I told her I had no intention of wasting an obscene amount of time (and also round-​trip bus fare) for such a small amount of money, and it only added to my negative feelings about UPS. On top of everything else, UPS misspelled my last name on the check (it’s just one letter, but still…) — and the supervisor told me that wouldn’t be a problem at my bank (apparently she has ESP).

$ 2 taping fee to watch the guy put 3 strips of tape across the top of a box in 3 seconds.
$ 5 credit card minimum.
No receipt.
Suspicious, much?

If you’re looking for some assistance with simple mail-​related activities — packaging, shipping, etc. this is a great place. I’ve been in 4 or 5 times in the last few months and they’ve always been helpful and quick — I think the staff here is a lot nicer than at other places i’ve been! It’s also super convenient to all the Union Square trains.

So snarky on the phone that I wouldn’t consider actually doing business there,

The place was consistently busy the entire time I was there. There were only two guys behind the counter, but a solid 5 – 6 customers at least at any given point. They did a great job efficiently handling everyone’s requests. Although I had to be juggled along with everyone else, I was able to get in and get out in less than 10 minutes. That’s good in my book. Especially because the place is tiny and can get cramped with that many customers.

I ran in & ran out but this place is tiny and it was a little hectic when I came in. Still, they took my UPS return package with no problem.

Meter stamped a letter via USPS and was charged extra for a «we have to take this to the post office ourselves» fee.

Ships Toshiba laptop. While a ups store in williamsburgh was too lazy to ship my prepaid UPS laptop. This store was on top of their game and mailed my package with no problem.

Went to this Mail Boxes because the line at the Post Office was terrible! I had to ship 2 packages, and it looks like they did their job because they were delivered in the time frame they told me, not damaged, and reasonably priced. They do add on a little extra for shipping just regular USPS, but I guess they have to make money somehow.
It was slightly annoying that they charged me $ 1.00 to leave a UPS box that already had a pre-​paid label, but whatever, it saved me time from going to the post office again. Oh well.