The Ritz-Carlton New York, Central Park

My relatives stay here when in town. Great location and very nice, and, surprisingly, child-​friendly; children can pick out toys and games when arriving. Rooms are smaller than Ritz-​Carltons in DC and Boston that I’ve stayed at but that’s to be expected in NYC.

I came back to the Ritz after staying here before. In low season the service was amazing the hotel was so good. Unfotunately in higher peak seasons they have the worst communication and the care isnt half as good. I have to report things to get done 3 – 4 times before they are, and the staff gave me so much wrong information. Terry the hotel manager was supposed to call me to fix things up, rather he was rude and unhelpful himself.

I can’t say enough great things about our experience this weekend at the Ritz. Cassidy from guest services was phenomenal. We were celebrating my Mom’s birthday and she had a fantastic desert waiting on her. I mentioned we were going to see the Lion King. They had the CD playing in our room when we returned. Kerri at the concierge desk was so kind in getting us lunch and dinner reservations. We had drinks in the lounge, outstanding service and to top it all off the door men were fabulous. Best personalities. Our room was great, very spacious and clean. We had a city view room because we needed two double beds for our girls weekend. I can’t wait for another trip back!

Afternoon tea is not too crowded when we came on a Saturday afternoon. I usually prefer having afternoon tea where I’m able to have a quiet conversation so this is definitely a good choice for that. The seating area is dim and cozy so it serves as a relaxing, calm environment. The mini sandwich bites filled us up and we didn’t even get to finish the desserts :(

Great weekend in NYC. Brought the wife and kids and got a two bedroom suite. Couldn’t ask for a better place for the weekend.

This is a really decadent place for afternoon tea, and well worth the visit. The lounge area where tea is served off the lobby is quiet, wood paneled and hung with beautiful paintings. This might not seem to be a selling point, but if part of the high tea experience is to enjoy a beautiful setting, the Ritz won’t disappoint. The service was completely attentive, the tea sandwiches and sweets delicious. (I don’t recall all the different tea sandwiches but suffice it to say they were good.) An unexpected and generous gesture — we were offered glasses of champagne. We had ordered the standard tea, so this was a really nice surprise. I hope to visit again. It’s worth considering for a special occasion for someone who appreciates afternoon tea.

Met up with family for tea at the Star Lounge. Nazario our lovely waiter sang a beautiful song in honor of my aunt’s birthday. Delicious food and stunning birthday macaroon presentation by the chef (who was so gracious to come by and introduce himself). We have a pastry chef in our family who was present and she agrees– 5 stars!

Excellent staff that goes the extra mile to make sure that your stay is amazing. Large rooms, nice linens, great dining selections and convenient location makes this hotel a good choice when visiting Manhattan.

If I could give the FOOD negative stars that would be a good review. With a prominent reputation as a renowned hotel across the world I can’t believe the food is this horrible. I’ve had better breakfast at a Best Western! The lunch and dinner were ridiculous not to add the obnoxious price to pay for crumby food. It just seems they simply don’t care about what they’re serving their guests.
Pizza — Thin, soggy, flavorless and COLD!
Grilled cheese — was two burnt pieces of French bread with a thin slice of mozzarella cheese.
I reordered a «Classic» grilled cheese thinking there is no way to mess that up and I’ve had better from my little nephew, he’s 5.
Oh and not to mention their menus are old and they don’t have multiple items on the menu, they’ll bring you a new one but again they don’t have the majority of items.
French Onion soup — Mediocre
Burger — soggy, unappetizing.
Grilled cheese #3 soggy and cold on the plate.
I figured basic food would atleast be good but after spending roughly $ 875 in room service I quit trying!

I just wanted to say how amazing my experience was this weekend at The Ritz Carlton-​Central Park. From the moment I arrived I was so impressed with the staff, who were so attentive and so accommodating. To Kevin our amazing Bell Hop– thank you for being oh so kind and helpful. To Heather and and Orlando-​you truly made my stay even more exciting. Thank you for making my New Year even more amazing. Can’t wait to stay again!

After adventuring in a thunder storm we found our selves stuck in front of the Ritz. We then eventually went to sit in the lobby lounge area. The storm wasn’t passing so we decided to eat right there. Got drinks to start and after ordering, we got out food in about ¹⁰⁄₁₅ mins. Food was amazing! Expensive but it was good food. Waitress wasn’t really any special but was attentive. Other staff members made us feel welcome and the piano player was a nice touch. Would recommend. Nice night in the city because of that.

I’ve stayed at a lot of hotels but this one is by far the best. Perfect location for a couple days in the city impeccable service and the rooms are elegant. Personal attention is in the fire front and it absolutely feels like you are the only customer.

One of the most personal experiences I have yet to experience. When you talk to staff, they listen and the take good notes. Everytime I stay, they always refernce something I liked and insure I have options to do what I like when I like. They know what you enjoy and the little details like no one else. This property is unique. While the Ritz properties on a whole are very nice, this is exceptional. George was the manager last night when I checked in who made it a point to say hello and not much more, and I remembered him from the last visit and how he looks after his clients. I was travelling with my daughter and a baby, they not only had a crib in the room but a balloon and teddy bear and so much more of the little things. From Joe at the front door to George and all the staff. You will feel great staying here. A true gem. You will feel like you are staying with family.

This is only for High Tea.
I was super excited about having High Tea at the Ritz and even though I knew that $ 65 would be more than what I’d want to spend on tea, sandwiches, and desserts, I was hoping the experience would make up for it. After all, the ambiance would be great right? No.
The Star Lounge is right next to the reception area on the ground floor. There are no views. The décor is very nice but the ambiance is complete obliterated when you see people with luggage just strolling in and out. The lounge was pretty empty and I think for good reason. If you’re planning a special event and want to do high tea with great ambiance, this place is not it, don’t waste your money. I did not feel transported.
The service was super bland. The servers don’t seem to know much about the teas. They leave the tea bags in the pot and so the tea becomes overseeped losing its intended flavor. I first got the Oolong Jasmine which was beautiful, but my third cup was extremely bitter because the leaves were just sitting in the pot. Based on previous experiences, I think Oolong Jasmine should be seeped 2 – 3 minutes. They got me a new pot and after my second cup, my tea was overseeped again. I asked if they left the tea bags in there and the server said, yes, people like their teas strong -.-. Their lack of knowledge worries me about the temperature in which they seep the teas. Certain tea leaves are supposed to be seeped with a particular temperature of water in order to not overheat the leaves.
The food was alright. The lobster and caviar sandwich and the egg salad with truffle were the only standouts.
The sweets left so much to be desired.
Save your money. Go somewhere more interesting.

This is a great hotel and is firing on all cylinders. Comfy, generously sized rooms, excellent food (we had breakfast in the club room everyday and the lox is some of the best I’ve ever had), super friendly and unpretentious staff (particularly Charles), wonderful views of the park.; not sure what else there is to say? Worth a splurge for a fun weekend in NY away from all of the craziness of Times Square!

Back again! As always, the best!

Dress nicely at all times, or else they will start judging you whether you could afford such lodging. It bothered me and I expect the management to reeducate these low inferiors.
Friday, August 7, 2015 — 12:30 PM — This place judge you by the way you dress. First, I checked in my baggage with the concierge after GIVING MY NAME AND THEY VERIFIED my family is a guest there. While I was dressed up in business formal, the spa on 3^rd floor treated me very well. After finishing my first event, I retrieved my luggage to change into something more comfortable. The front desk (dark skin female, maybe middle eastern) told me to use the spa to change my clothes. I told the receptionist at the spa I did not know our room number yet. She said it’s not a problem and that she understood. Then told me to enjoy my time there at the spa.
I changed my clothes then decided to sit there relaxing while doing work on my mobile phone. Another tall Caucasian man came and everything was fine. He said it was okay for me to sit there doing my work.
Later, a female house keeper from India or Pakistan (employee 3) came. This janitor started using sarcasm saying its a nice day outside, and sarcastically said I should go out rather than staying inside. This is disrespectful to my health issue requiring me to stay indoor. She then started asking when will my family get there. She even told me to put my clothes on (normally wardrobe is enough.) i felt insulted and started to leave.
The receptionist (employee 1) now started asking questions. And wanted to take my luggage. Despite telling her I checked in my stuff earlier, she still followed me and said will show me how to get to the concierge. During this, she tried to grab my luggage. I know what was on her mind and told her I will do it myself. I also gave her my last name – the same one used for booking the guest room. (No, it’s not one of those Americans and/​or elites’ last names. She stepped outside-​perhaps to talk to the security guards. If this idiot listened carefully, it would have found my reservation. Perhaps she already stereotyped based on the color of my skin and my last name. The idiot came back inside and see that I was still there. I have nothing to hide. Unless I want to pursue this further due to this unusual discrimination or unequal treatment based on perceived social status, I will return tonight and stay at the hotel.
Then the man from the spa earlier (employee 2) came, perhaps got sent from the spa third floor. He tried to grab my luggage, I told him not to touch my luggage. Then he said it’s better to tour NYC without my luggage.

I scheduled the High Tea a few months ago as we were planning our trip to NYC.
I checked in with Cathleen who is amazing. I asked her where the Afternoon Tea Room was and she mentioned it was in the Star Lounge. I asked her if it had a view of Central Park as I told her I remembered having afternoon tea with a view. She mentioned that I may have been thinking of The Plaza. She asked if I wanted to cancel my reservation and I said it’s ok since I made the appointment in advance. She sat us in the Star Lounge and we enjoyed a nice Afternoon Tea.
Tea Sandwiches: Egg Salad w/​black truffle, Chicken Salad w/​tarragon (Our favorite! We want the recipe! :), Lobster & Caviar, Rosemary Ham w/​dijon, and Cucumber & Dill. They were all delicious. I can’t wait to eat the chicken salad again.
A few minutes later, Cathleen came back to our table and mentioned that there was a Lounge which has a view of Central Park, but the tables by the windows were all taken. I told her it was fine, we don’t mind staying at the Star Lounge. I thought that was sweet that she checked other options for me and I didn’t even ask her to. I then told her I would like to talk to her manager to let her know how amazing she was. Gabriela, Cathleen’s manager stopped by our table and I told her about the amazing service Cathleen provided and although it’s the Ritz and service is always their priority, Cathleen went above and beyond what I expected. Gabriela was so nice and showed us a view of Central Park for a few minutes.
She should get credit for having such a wonderful team. JP our server was also great. The service is better here than the Ritz at Half Moon Bay in California.
Overall, we enjoyed our Afternoon Tea and my girlfriend had her first amazing experience with the Ritz and Afternoon Tea. Thanks for the great memories!

Just about one of the best hotels I’ve ever stayed at, I stayed here many years ago when I was younger with my parents. I ordered room service and remember how exspensive it was even back then. The Ritz Carlton are very class sophisticated hotels, I know that I thoroughly enjoyed my stay there and I’m sure you will to.

I been here for Tea twice and gotta say, its not worth it unless you dont want to have an experience. 1^st and 2^nd course is not bountiful,.meaning the food is spare so unless you brought great conversation to the table you and your girlfriend will be fighting over a nasty open face cucumber sandwich. Do you really want this to happen?.
The dessert were awful they need a new pastry chef. Also don’t ask for extra sandwiches. they make a fixed amount and would not bring out seconds.
I hate this place for tea…
listen Ritz, aristocrats eat too. They just get drunk first.