The Renwick Hotel

I needed to do an overnight for a business meeting and I decided to stay at the Ranwick. I was happily surprised and will definitely refer them to guests coming to New York City in the future. The room the bathroom the amenities the TV and the stereo, as well as the staff were all top notch.

The Renwick was a very good hotel. The suite was very nice with good views. I was very pleased. The room could use a small coffee table in front of the sofa for greater functionality. Staff was much better than many of the other reviews indicated. Friendly and helpful. Attentive maid service. Breakfast staff not the best. Last day there was no breakfast provided. Said no delivery. MLK day but plan ahead! Great location. If the rates don’t skyrocket, I’ll definitely return.

My issue stems not from the hotel accommodations per se, but from the absolute lack of assistance from the management when my 11 year old daughter left her (first and beloved) cell phone in the room when we checked out. We knew without a doubt that we had left it behind, yet the housekeeping manager refused to assist us in finding it and simply stated it was not left in the room. Shortly thereafter the cell phone was located in the Dominican Republic where it had been used to rack up $ 475 in usage. Use us as a cautionary tale and DON“T leave anything behind at this hotel!

Poor customer service. Front desk staff rude and slow. Room was clean, but bathroom was not. I did not complain since length of stay was 1 night. Bathroom did not have any facial soap, hand soap, q-​tips, shower cap (etc) that a nice hotel would. Elevators slow. Room décor is artsy if that’s what you’re into. Free breakfast in the mornings — includes muffins, croissants, yogurt and fruits. Coffee was disgusting.
I left a very personal, expensive item during my stay. Unfortunately, when I called to check if it had been returned there was no sign of it… and the manager did not offer to ask the housekeeping staff if they had seen it. They were very rude when I called back to double check a couple days later. My husband left a watch at the Marriot (years ago). The manager questioned each housekeeper who went into our room, found the watch and mailed it back to us. That’s service.

Despite it’s great location, and good intentions, the Renwick gets it so wrong. Our room, #308, needs a plumber ASAP! The cold water from the bathroom sink is barely a trickle. The bathtub faucet is opposite the drain and its control knob so you cannot lounge in the tub. Doesn’t matter really because you can’t get water from the tub faucet. You can’t get water from the shower head either, only from the hand held head. Face tissue was removed from the bathroom the second day and not replaced. Only one glass in the room when we checked in and after the room was serviced the second day we had NO glasses. The carpet in the 3^rd floor hallway was dirty for the entire 2 ½ days we were there. The tile floor in front of the elevator was always dirty. Our continental breakfast was not available our first morning because it was Christmas. We did not get a reduced Christmas rate. Turns out this was a blessing because this morning the dining room was open and it was like a dungeon. Cold, dark, dank and depressing. And the coffee? Get some DECENT DAMN COFFEE!!! I saw people from the breakfast room later at the Starbucks down the block. I wanted to email the manager directly, no address available, hope she will read this because her hotel sucks.

Close to GCT in quiet Murray Hill neighborhood. Loved the artist retreat theme. Never had to wait for an elevator. Nick the bellman is enthusiastic and helpful. Nellie at check in was lovely. Basement gym is tiny but open 24 hours. One hiccup: key card did not work upon our 1AM return on our second night, this was eventually sorted out but was somewhat awkward. A couple of caveats: roller shades are room darkening but be aware that sunlight seeps in from the side: bring eyeshades if you are apt to be bothered by this. One bathrobe– we didn’t bother to call and ask for another– and no slippers. Overall, a great stay. But bring your own slippers. Looking forward to returning, especially when restaraunt is open.

I found this hotel on The Groupon. I am writing this review during our stay at this hotel (¹²⁄₁₉ — ¹²⁄₂₆).
You can easily miss the entrance, minimalistic in a good way. But once you enter, if you cherish art, you would be up for a lot of beautiful pieces.
The hotel is an old one that has been beautifully renovated. It is a modern hotel now. My picky teenager (who BTW had picked this hotel from three hotels I had made reservation for) could not help but take pictures of everything from the moment we arrived.
The staff at reception desk were kind and polite. They quickly checked us in and we were on our way to our room. We were surprised to learn that we were getting complimentary breakfast every day (with the exception of Christmas day). This was not in the deal we got from The Groupon.
The breakfast was served at the upcoming restaurant. The restaurant is almost done and we could see the progress every day. The breakfast consisted of coffee (including espresso!), tea, juices (orange, grapefruit, tomatoe), fruit (apples, banannas, oranges), crossants (plain and chocolate), cereal (one or two types), milk, and muffins. The items are identical every day. We arrived on Saturday evening and on Sunday morning (¹²⁄₂₀) we couldn’t find a table. As of Monday suddenly there were plenty of tables. As of Thursday ¹²⁄₂₄ it gradually started getting busier again.
Nick, the bellman, was a young gentleman who told us about the history of the hotel and the iconic figures such a Scott Fitzgerald who had once lived in this hotel (extended stay). We felt we were on a tour. He was very informative, polite and in addition to the history of hotel told us about the restaurants, convenient store, etc. in walking distance from the hotel and how we could get around. He also told us how to get a hold of him if we needed anything.
I was first concerned that our room was literally next to the elevator but I had never seen such a quiet elevator so that did not interfere with my sleep. Overall hotel was very quiet and that was a huge plus because I am very sensitive to noise. The only exception was the first night when at the roon next door a rowdy crowd were making a lot of noise until late. I called the frontdesk. They ignored the call from the frontdesk. I called back and two minutes later someone from frontdesk was at their door and they immediately complied.
Having a minirefrigerator and two bottles of complimentary water every day were nice. A large Samsung Plasma TV with blue tooth that synchronizes with your Samsung phone is not a bad feature especially with free Wifi.
In some reviews there was suggestion of reconstruction or renovation but during our stay, I did not see or hear any of that.
They provide basics (shampoo, conditioner, shower gel and a facial soap [BTW for the entire length of our stay they did not provide a new soap whenever they cleaned the room]) but don’t expect cotton balls, Q-​tips, sewing kits, shoe wipes, shower cap (they provided one when I asked for one) and other extras five-​star hotels offer.
Room for Improvement:
— Wifi connection: it is not unusual for hotels to require signing in the network every 24 hours, but at Renwick every few hours we were signed out and had to sign in again. This was really annoying.
— Even though we were staying for seven nights, their system somehow checked out us for the first few days because every night when we tried to enter our room our key did not work. First time I blamed it on myself and thought I had let it get close to my cell phone but when I made sure this did not happen and the key still did not work I knew that was not the problem. In one occasion we had to go up and down three times (and on the last time they had to issue a brand new key) until we finally were able to get in our room.
— There was not a cofee-​maker in the room and even when I asked for one, it was not provided.
— There are 15 floors and 12 rooms per floor. There are 2 elevators. Both were functioning for the first 24 hours of our stay. After that only one was functioning. On Thursday ¹²⁄₂₄ both were out of order too and we had to use the staircase. By the evening they had fixed both.
Overall we were happy with our stay and would consider staying at Renwick hotel again.

My husband and I stayed at the Renwick Hotel in Dec. Our four night stay at this establishment was the worst experience we’ve ever had at a hotel. First, the level of service, specifically from the front desk, was far below any standard of customer service.
Upon our arrival, the front desk person said my name, handed me our keys, and then pointed to the elevators. That was the total extent of our conversation and welcome.
Next, we were put into a room (904) that was located right next to the busy, noisy elevators. We immediately asked to be moved, but the front desk told us that they were fully booked and could not accommodate our request. Somehow, the next morning, they magically found a room that was available, away from the elevators. In the rush of packing our belongings and moving to the new room, I left my wedding ring on the bedside table. As soon as we realized what happened, we immediately went to the front desk. We were allowed to search the room (904) but we did not find my wedding ring, unfortunately.
We then asked to speak to the manager, the housekeeper who cleaned the room, anyone who could help us find my wedding ring for the next FOUR DAYS without any kind of response. We were stonewalled and met with replies such as, «Yes, we left a note for the manager to contact you.» «Give us your address and email and we’ll get back to you.» etc.
WE HAVE YET TO HEAR ONE SINGLE WORD FROM ANYONE AT RENWICK HOTEL.
No one at this hotel cares that this is my wedding ring of 17 years. We paid four times the cost of my wedding ring to stay at this hotel. It is the most regretful decision we have ever made.

We stayed for two nights in a gallery King. It was a pretty decent deal on groupon. The room was pretty spacious and very clean and modern with a nice touch of art décor. We loved the small quirks the hotel had such as the art and quotes on the walls and the unique lamps and lighting. The staff was very nice especially Nick who helped us carry our bags up to our room and explained the hotel a bit more in detail. The hotel was a little set back from the city so a lot quieter than probably a lot of hotels but still close enough to be a 2 min walk to grand central station and 10−15min walk to Times Square and Rockefeller center. There are a good selection of restaurants very close by and convenient store, liquor store and everything you need in a pinch. Also Starbucks is right across the the street from the hotel. Complimentary continental breakfast served every morning but just includes basic scones muffins and coffee, nothing too special but just enough to hold you over. The only thing I’d say we didn’t like was the fact our water bottles and glasses weren’t replaced with new ones every day so we had to go down to the front and request it. Also I believe only one elevator was working at the time. Other than that, our stay was great.

I love this place! So beautiful and clean, every detail is perfect. Super friendly staff and convenient location. I don’t want to leave! Will definitely try to stay here upon return trips to ny.

Very funky rooms, clean and convenient. The staff are super helpful with such positive attitude (not a common thing in NYC hotels). The only reason I gave it 3 and not 5 is the lack of coffee machines in the room. I can always get coffee from Starbucks in the morning but I have to drink tea before bed… Many «hip» hotels in NYC are doing this now. Not cool people. Not cool!

The Renwick Hotel is a newly renovated hotel in midtown. The hotel is themed around artists and authors who formerly stayed in this building such as John Steinbeck and F. Scott Fitzgerald.
Every detail of this hotel is laid out to perfection. From the décor, to the artwork on the walls, nothing was left out of this design. The rooms are also immaculately clean!
This is probably one of the most beautiful hotels I’ve ever stayed in. The theme alone makes you feel like writing an inspiring novel or creating your own artwork because the room décor is so tranquil and inspiring.
Another plus is this hotel is close to grand central. The staff was friendly and accomodating as well. The only reason why I couldn’t give this hotel 5 stars is because the next day there was no hit water. Upon checkout and notifying the service desk $ 50 was taken off the bill!
*They also provide a complimentary breakfast with your stay*
Renwick you are quite a gem and oh so beautiful!