The New York Otolaryngology Group PC

Awesome and professional staff, clean office and waited only 15 minutes for my appt. I saw Dr. D’Aprile who was attentive and happily answered all of my questions. I would highly recommend this office for hearing issues, but can’t comment on their ENT services as I didn’t experience them first hand.

— Half of the staff that I experienced possessed the attitudes/​demeanor of my high school senior class. From the female receptionist lacking communication skills to the women who sit closer to the patient rooms gossiping/​giggling throughout the entire time of my visit.
— The doctor, (S. Apicella), juggled between me and another patient during the time of my visit. This is something that I have absolutely never experienced with a doctor. It delayed the estimated time of my visit and was incredibly rude.
— The doctor also speaks ridiculously fast – Breezing through explanations as though any patient would be able to keep up with her medical terminology – Seemingly disinterested in possibly making sure that I, as a patient, would understand to the best of my extent.
Not my glass of whiskey. Two stars because «Meh. I’ve experienced better» is accurate.

I am not a big review writer (mostly reader) but I am shocked by the bad reviews for this office and the UWS location as well… I have been a patient of Dr. Horn’s for a few years now (I’ve only seen her in the practice). I was referred by my primary doctor and a little nervous by the not so stellar reviews but I am happy that I ignored them– she is simply an incredible doctor and surgeon.
I came in with excruciating headaches, a severely deformed septum, and large and crooked nose and Dr. Horn completely transformed that. She makes you feel instantly comfortable, is always there (office hours or not) to answer your concerns, and is all around brilliant and caring. If your time is too «precious» to waste on seeing a world class doctor (I have never waiting more than ten minutes for her) then maybe its not for you. but If you are serious about your health and have sinus or breathing problems, I highly recommend you pay her a visit!

Extremely attentive, friendly, concerned staff and Doctors. I have been a patient their for several years and they always treat me with kindness and concern. Dr. Burnett is patient, professional and caring — Dr. Krevitt too!

I had an appointment with Dr. Apicella. The office is very clean, the receptionist was very friendly and my appointment was great. My doctor is very knowledgeable and they are thorough with their follow through.

Like Glenda S., cannot understand the negative reviews. Everything, including and especially the doctor I saw, was great. Felt confident in the advice I was given, including further investigation with an allergist (who was also terrific).

I could not recomment this office to anyone for the below reasons:
1. The staff is very unprofessional. The receptionists gossip the entire time infront of patients, turn the phones off hours before the office is closed, and just generally have a bad attitude! Also, unless you call to «schedule an appointment» you will never get anyone to answer your general questions.
2. There appears to be no sense of urgency for anything. You will wait a long time to see a doctors, you will wait weeks for test results, and request a week to send medical records. And no, they do not fax them to the new office, they will send an email with a PDF file to the patient.
If you are looking for a fully functioning ENT doctor’s office, choose another doctor’s office!

I was seen at their West side office. I was told to not speak for a week and prescribed a liquid medicine that I was supposed to take every six hours. Later, I needed to ask a question. Not allowed to speak and no email address for this group. Additionally, taking a liquid medicine every six hours is just not possible. I was not offered any options or given a way to communicate in the event i had a question so Meh, I’ve experienced better.

I was surprised to read the 2 negative reviews — I’ve never experienced anything but professional, high quality service here. The office staff has always been friendly, personable, and very helpful. I can’t say enough good things about the Doctors there. I’ve had 2 appointments with Dr. Horn and I’m impressed by her knowledge and openness to offer a non surgical treatment option for my eye problem.
I recently called to get a last minute appointment with Dr. Sperling because I was leaving the next week for a trip out of the US and was experiencing vertigo. I was given an appointment for the next day (with no problem). He was wonderful! He took the time to explain all about the inner ear and why I was getting dizzy. After a few repositioning maneuvers, my problem was solved and I was able to take my trip!
I would highly recommend this medical group (and have to many of my friends)!!
PS — I saw that 2 reviews were never posted and clicked on them to read — both were very positive. I wonder why they weren’t posted for all to see?

Was referred but my doctor when I had an ear infection. Dr Burnett was Amazing! Very sweet and efficient. Been there three times and have had a good experience all three times. Staff was very helpful and friendly. Also have been to both locations. Office is clean and comfortable. Will definitely recommend! :)

This is not a place to go if you have a simple sinus issue.
For a few reasons I have the sense that the doctors here are very money focused and not people focused. For instance, because the doctor I saw was able to perform surgeries, I was charged a surgery rate ($ 350) for him to look up my nose (taking less than 15 seconds) on top of the office visit ($ 225). He also prescribed me an antibiotic that was supposed to take care of my sinus infection and ended up being some fancy new drug that was going to cost me $ 140 out of pocket – which was after my insurance covered 90% AND a doctor given coupon that gave me an additional $ 50 discount after I registered it over the phone (this card tells the drug companies which doctors are using their products and gives the doctors get kickbacks, which is totally fine unless I have to pay 140 bucks for what should’ve been a simple prescription). A $ 5 z-​pack would’ve been just fine.
They have great ratings for plastic surgery! buuut I wouldn’t recommend spending that kind of money on a sinus infection…