The New York Otolaryngology Group

I had an appointment at 1:30PM. At 3:17 PM, after being told repeatedly that I would be seen shortly, I told them that this was disrespectful of my time, unacceptable and totally unprofessional. This resulted in them calling me rude and telling me that therefore the doctor would not see me at all. I said I would not leave till I had been seen after waiting so long. They then called the police who said I was trespassing. I was handcuffed and escorted out. Then released!

I woudn’t have written this except on a whim I looked up NYOG and saw the whiny reviews that are all about the wait time. As if it’s unusual to wait in a doctor’s office…
The important thing is the level of care you receive. And this office could be the best in NYC, possibly in the nation.
So on to what matters. I have been going to this practice as a patient of Dr Krevitt for over 10 years. I had been suffering from sinusitis for months at a time that made me feel like hell. Headaches, lethargy, stuffiness, the works. He performed my sinus surgery and it improved my life immensely.
Dr. Krevitt takes the time to listen and work with you. Now, he’s my go-​to whenever I have a flare up. With chronic sinus problems, it helps to have a consistent doctor who knows your history.
Also, the staff have never been incompetent or rude in my experience.

Unless you agree that your time is not nearly as valuable as the time of the Drs and the staff at this practice, go somewhere else. The staff is so compartmentalized; if you need something and the person that handles that is at lunch, on vacation, out for the day, or visiting the moon, you have to wait. When I used to work in a very busy medical practice, all staff members could do all things related to that practice; you know, for the convenience of the patients, a concept this practice is unfamiliar with.
When the doctor wanted me to have a test, the only place in NYC that the test could be done was at the lab that is part of their practice. The schedule and location of the testing site was completely inconvenient for me but that did not matter. Apparently, making sure they get the money for the test was more important than my schedule.
I advise you that if you do choose to go here, assume you will not want to stay there and get copies of your records on your way out the door, every time. Getting them after the fact is impossible. Of course, if you like being blown off, lied to, hung up on, promised records that do not materialize, then by all means, leave without them.

After arriving at 9:52a for a 10a appt, my paperwork was completed and I was ready to see the doc at 10:04. It’s now 10:30 and I «may» see the dr in the next ten minutes — not sure how an office can be so behind by 10a appts. Also the office staff could care less if you are here — they offered little assurance and/​or advice for eta to see doctor or rescheduling.
It’s now 10:50a and because I asked, I was told the dr choose to do a procedure on the patient before me, thus I’m being asked to sit and wait. 50 minutes now since appt time and I’m still in the waiting room.
After seeing the dr a hour later, he spent around 5 – 7 mins with me and seemed interested in my issue. Pleasant and had options/​solutions which I appreciated. Hopeful to get test results on Monday but if their phone customer service follows suit with office visits, it could be awhile.
The convenience of this office location is great but 0 – 3 with visits. Please improve this!

As Sanat K. said, the NYOG has the worst customer service I’ve ever encountered at a doctor’s practice. I would not trust these people with my medical care. I wouldn’t do any kind of business with them at all. I made an appointment with the Dr., but they called me at 7:30 am before my 9:00 am appointment to cancel on me. This was done by a voice recording telling me that they’d decided to close the office due to the weather — not by a human being. When I called to reschedule, the appointment, they pushed me to take a time that I told them I most likely couldn’t make and said «try to call» if you can’t make it. Well, I couldn’t make the appointment so they sent me a bill in the mail for a $ 50 and told me that they had no sympathy for me as I had missed 2 appointments. This of course is not true, THEY CANCELED the first appointment on me. I talked to a supervisor there and she told me the same thing, that since I had missed 2 appointments I would be billed. The people there are heartless and stupid, they took no time to listen to me at all. They have not returned my messages asking them to call me back so we can sort out the matter. Instead of going to NYOG, I found a very good, pleasant ENT doc associated with NYU and had a great experience.
I WOULD NOT RECOMMEND DOING BUSINESS WITH THIS COMPANY.

This may be one of the worst experiences I have had in my lifetime. My wife walked in to make an appointment for the two us about two weeks ago– we are both Indian and professional — they first wouldnt believe that we had medical insurance. My wife should have left then. Instead, she made an appointment for both of us. I walked this AM at 9:30, with an appointment card — and they had no appointment on the books. Good thing I had a card in their own handwriting. They were obnoxious — I wanted to talk to the doctor — I was told to maintain decorum and *no one* would talk to me. This place is unprofessional and Dr. Krevitt, the doctor who was dismissive — is a low life. Stay as far away from this place as you can.