The New York Look

The best boutique in NYC. I love the pieces in here. They’re one of a kind and SO beautiful. I also love the attention from their staff and the pieces they recommend. Going shopping here is always a treat… but one that no one should deprive one self from. The price is ALWAYS worth it.

Great place to buy a nice gift for the holidays! Paula, one of the employees, helped me pick out some amazing scarves. I will definitely come back :)

I’ve been living in NY for a long time; this was my worst shopping experience to-​date. I went in looking for a skirt, and was willing to spend a decent amount of money to find a nice, quality one. That is hard to find at this store. The prices are not worth the cheap products. The sales people pressured me into trying on a dress that was basically falling apart — open rips and tears — but cost almost one thousand dollars. They followed me around the store when, against my better judgment, I continued to look. When I finally tried to leave, they ganged up on me and tried to make me try on another ridiculous dress (hideous), insisting I would be the most beautiful girl around, and shamelessly playing to this idea. I am realistic about my looks and know very well that no dress will change that, so I found this tactic, and the accompanying pressure, to be a very obnoxious attempt to separate me from my money and nothing more. But still they basically stood in front of the door, insisting I try on the dress and look at more. I insisted — as I had all along — that I wanted a skirt, not a dress, and finally forced my way out, ignoring their continuing pleas to stay and ‘spend 45 seconds’ trying on one more dress. This is not a pleasant or productive sales environment. Their prices are shameless for the quality they sell. And, frankly, they come off as desperate. Save your money and your time. And your sanity. Avoid.

This place is way pricey. That’s why I hit it when I’ve got a bunch of extra cash and want to buy something I’ll wear for a long time. I have bought: scarves, hats, purses, jeans, slacks, jackets there that I LOVE. Some of the salespeople suck. But if you find a good one, stick with her. I have a great one who is honest and will pick out stuff I’d never pick out for myself. She has upgraded my look entirely.
I would not call the salesladies I have liked pushy so much as passionate. They are there to help style you. That’s why they are a boutique. They curate their collection. They certainly know how to dress better than I do – god knows fashion is not my line of work. But I really like clothes, and they help me find what I like fast.

1 star for prices: I recently stumbled across this boutique, and they happened to be having a big sale — about ¾ of the clothing and accessories in the store were significantly marked down. I’m not sure how often they have big sales like this one, but I would be inclined to go back for future sales.
1 star for brands and selection: They had a great selection of designers, many of which you would find at Neiman’s, Bergdorf’s, etc — Elie Tahari, Catherine Malandrino, Tracy Reese, Black Halo, Love Moschino, 7 for all Mankind, Yoana Baraschi, Nanette Lepore, etc.
1 star for atmosphere: The store is spacious by NYC standards, so it is easy to access the racks without being on top of everyone. They had some latin music playing, which made me feel like I was shopping at a boutique in a tropical beach town somewhere. It was a nice momentary escape from the reality that was waiting for me just outside the store walls. :)
Minus 2 stars: I think it’s great to have staff in a clothing boutique who are attentive to the customers, but personally, I’m not comfortable shopping when a salesperson keeps handing me lots of other things to try on, or when the salesperson gives me his/​her unsolicited opinion on every single thing I try on. There are no mirrors in the dressing rooms so you HAVE to come out of the dressing room to see anything you try on, which makes the salespeople kind of unavoidable. I guess there’s nothing WRONG with any of this going on in a clothing boutique — that’s probably exactly what some people want in their shopping experience — but it’s just not my taste. I don’t like it when you can tell how much someone is just trying to make commission off of you, and maybe it’s just my own insecurities, who knows, but it makes me feel pressured and uncomfortable.
In summary, I think this store is worth stopping by, especially during one of their big sales, but you should be prepared for the «heavily-​involved salesperson» experience.

I have to admit that this place has a pretty restrictive return policy but I do have to say in their defense there are a ton of women who will impulse buy and then return everything in remorse months later totally blowing the books.
I don’t have experience with anyone other than Andrea.
We live in downtown Chicago and have a crazy amount of stores and boutiques to choose from. However, on a trip to NY we just wandered into this store and met Andrea. Andrea could have totally «Pretty Womaned» us as many other shops do. Nope Andrea totally took care of my Chicka. She brought out a ton of flattering dresses (which others take as aggressive) and suggested modifications and accessories.
FYI — Andrea is very sweet but she is very direct in what she likes and does not like. Very refreshing over sales staff that seem to «love» everything.
Yes, we could have gotten all this at a store or two at home, but we would have not gotten the great suggestions from Andrea. She really took my Chicka’s look up a notch or two. I wish she was here in Chicago to take my gal around to all the stores and make suggestions.
Andrea did a great job making sure our order was packed up and shipped nicely.
Andrea was so wonderful that on our next visit we stopped by again and are planning a visit on our next business trip.

Nice clothes, expensive. The time I’ve gone there, I’ve gotten fairly attentive service. Haven’t bought anything yet but the possibility lingers.
Read the other reviews and can’t say my experience was so negative. They’ve always been pretty nice to me.

I too love this store, because the clothes are beautiful and I can always find just what I need very efficiently. You have to realize what it is before you go: in many ways it’s an old-​fashioned specialty store. That means the clothes are very high quality, and the salespeople really know the goods and their market. (And yes, they work on commission, but they do better if you have no regrets and come back!) Stella makes sure I don’t waste time trying on things that won’t flatter me, and that I do see everything that might fit my needs. She also looks on the sale racks and makes sure I find the good bargains. I’m in and out fast, have just what I need, and know that it will look terrific and last a long time. In 10 years, everything I have bought there I have loved and worn until it wears out, which is 4 – 5 years. So the clothes aren’t cheap, but on a per-​use basis they end up being great investments. So ladies, feel free to say «no» and explain your taste and your budget; it helps you and the salespeople both.

STAY AWAY!!! There are so many nice neighborhood stores to shop at. This place has some nice clothes at exorbitant prices, which I would normally not mind paying IF the service was decent. The staff here are pushy and rude. Still, from time to time I have found myself making purchases. No longer. Like the other reviewer I went in to return shoes my daughter had bought and was told that I couldn’t get store credit because it was 3 days passed their deadline, even though the shoes she had bought were still on display, at full price (so it wasn’t like I was returning merchandise they could no longer sell).
The Upper West Side is a shopper’s mecca. No reason to support the nasty people who run this shop.

Good clothes, but terrible service. When I went in to return stuff for my wife, they told me I couldn’t even get store credit because we were 2 days passed their deadline.
Now we’re stuck with clothes that she doesn’t want… and sure that we’ll never shop at this neighborhood spot again.