The Mat II

It’s been over a since their pick up /​drop off service lost a sentimental item of mine and I’m still really upset. Do NOT send your valuables here. The first time they lost something of mine I let it slide; it was a replaceable shirt and they paid for it. The second time shows they are disorganized and might even be washing my clothing with other people’s. There is another laundry mat on York and 82^nd thats been doing my laundry ever since. Not a single lost item.

We had to find a laundromat for a couple of months during renovation. I realized pretty quickly it’s a lot easier to simply drop my bag off in the back. But for the DIY’ers, there are benches out front and Bailey’s Pub next door. So plenty of distractions.

Biggest pet peeve: when my clothes get shrunk in the laundry. Especially when I specifically ask for everything to be washed and dried with no heat. Well, I gave this place so many «second» chances that my entire wardrobe has now shrunk to half it’s former size. Yes, they have very affordable prices, and yes, you get what you pay for.
Anyone need some doll-​sized clothing?

Hands down best laundromat and laundry services I’ve ever had. Although to be fair, they’re the only ones I have used since moving to NYC. I lived on the UES for a year and used this place weekly either for doing laundry myself or for dropping off. They’re always friendly and great and remember me by name. They take cash only for drop off and for the machines, you put cash on a card which makes life easy.
The machines are brand new and very nice. There are TVs while you wait and also seating. They provide you with rolling basket carts to put your laundry in too which was great!
I recently moved to Midtown East and even though I’m 30 blocks and 1 ave away, I still come here to do my laundry bc I trust this place and the prices are great. There are no self service laundromats here in Turtle Bay either which suck. But I don’t mind coming back up here!

For a Laundromat in nyc, this place is a good as it gets! Its open 24/​7, its clean and the people that work there are nice. It even has air conditioning! And WiFi!
I’ve used the drop off service and they do a great job too.
So happy I live in the area,
This place can’t be beat!

DO NOT. I repeat DO NOT use the wash and fold service. They are terrible. The pick up was easy and fast but I was lied to by the girl working their. I was told my clothes would be delivered between 11:00am-12:30pm the next day. I waited until 2:00 pm to call and find out where my clothes are and she tells me «No the clothes aren’t delivered until after 5:00pm» Can you imagine how furious I was? Also the fact that it was the same girl I spoke with the day before and she confirmed 11:00 — 12:30pm with me. Of course I went off on her and demanded my clothes be delivered now from what she told me. But of course she had «no delivery people available» I was beyond furious because not only does my husband need clothes at this moment, she lied to me just to get me to use her service. Bottom line. They’re terrible. And unorganized. I recommend Wash 84 between 82^nd and 83^rd.

If you don’t mind hanging out and doing your laundry for an hour+ then The Mat II is the way to go. They have LOTS of machines at pretty reasonable prices. The dryer is industrial strength so you don’t have to wait too long for your clothes to dry.
What I appreciate the most about The Mat II is that their laundry cards are free and they have a bunch of extras at the cash machine. They aren’t trying to rip you off by having to buy a new laundry card. This goes a long way in my book.
Wash n’fold drop off is $ 1/​pound which is also a very major plus!

If you have to do your own laundry, this is the place to do it. The machines come in all sizes, the prices are reasonable, the staff is helpful (especially the first time when I had a gazillion questions), there are lots of carts to bring your wet clothes to the dryers. The place is super clean and it has a very safe feel to it. The washers clean your clothes well and the dryers also do a good job. Great job The Matt II, I’ll be a return customer.

Two stars; an extra star only for being open ²⁴⁄₇. Stopped using their services regularly a few years prior after my laundry was misplaced multiple times with their drop off service. This past Sunday I needed a jacket cleaned and figured that was years ago. Right? Just grabbed my jacket at a $ 20 fee for dry cleaning. It is still visibly dirty and looks like it was barely cleaned. There were a few items with the jacket that, surprise surprise, were misplaced. The lady at the front found them separately but the several minutes of confusion were like bad joke.
I’m not even certain if it’s the same ownership as when I stopped utilizing them. But the fact that I just got home with a dirty jacket is inexcusable.

Amazing! Laundry washed, folded and delivered on the same day! Ask them to use Downy for $ 1 a load extra. Well worth it.

This is a above average ²⁴⁄₇ Laundromat spot. It was clean and I felt safe and comfortable. The machines were all great, they seem pretty new and do not take quarters because your money gets converted into a card. They do sell small detergent packs in a vending machine as well just in case you run out. Also– there is a sister site that is also ²⁴⁄₇ on 90^th Street and 2^nd Ave which is just as great.
I’m mindful when having anyone wash my clothes, that being said I’ve never dropped off my laundry here. My clothes are important to me and I don’t want to blame anyone else for a mistake of accidently splashing a bleach product on my favorite shirt so, if you have to do your own Laundry this is a good place with reasonable prices.

Gina was the best. Sent the laundry out. Easily six loads of laundry including sheets and towels was washed, folded beautifully, and delivered all for under $ 50. Why would you even wasted time trying to do it yourself when it would have cost almost as much.

Here’s the thing: The Mat II is open ²⁴⁄₇ and that, in itself, earns it 4 stars.
The fifth star is because it is the cleanest laundromat I’ve ever seen/​been in/​used. I’m talking squeaky clean, especially compared to other laundromats and laundry in my building. In addition to being clean, it’s also very well kept machine-​wise — everything not only works, but works well.
There’s been a lot of talk about the employees… and I’m not sure as to why. I’ve found the employees to be both helpful and friendly.

I can’t believe there is a single bad review for this place. I mean really I can’t believe there are reviews for a laundry mat at all, but while I’m here.
The employees here are fantastic. They may not be the warm and fuzzy type, but they are always working extremely hard and never make a fuss whether you are asking their help with a machine or dropping off an order. They have a nice rewards programs for pick-​up and drop-​off if you can afford to spend the money, you’ll have a little perk waiting for you.
My only qualms with the place is that the machines are cash only. I know you can wash elsewhere without needing to carry cash on you.

I don’t know if the employees here know how to read a clock. Every time for pick up I’m told 10 – 15 minutes then an hour and a half rolls around and they still haven’t come by.
Anyone know a more reliable place that does pick up?

More expensive that The Mat, but new machines and dryers that work much better. The free wifi is a great bonus. The only drawback is there isn’t much seating.

I love this laundromat. I have Landry in my building but choose to do it here because my clothes feel so much cleaner. Machines are big and use lots of water which I love.
Also, a cab driver dropped me off nearby once and told me he comes up here from 20 blocks away to use this laundromat because it’s so much better than most.
I’ve never used drop off service so can’t comment on that.
Only negative is it’s a tiny bit pricy but I think worth it.

OK – two strikes and you’re OUT… I am not giving The Mat II a third chance…
I’ve dropped my laundry off here a few times and each time I am always extremely dissatisfied. Their sign outside says $ 1/​lb for first 10 lbs, then .85 afterwards. No matter how much laundry I bring in, they ALWAYS charge me the full dollar. If I drop off a 19 lb of laundry, how do I get charged $ 22 for it? Oh, its because they charged me $ 2 extra to wash/​dry my whites and darks separately. Ridiculous.
Recently, I dropped off my laundry at 2pm on a Sunday requesting pick up by that night. They told me to come back at 9 — great! I leave to go to brunch and I realize my ticket says pick up for Tuesday… so I call them to ensure that my laundry would be done by 9pm and they said «it will be done before then.»
9pm rolls around and I head inside to pick up my clothes. After 5 minutes of searching for my bag, the lady realized they were still in the dryer. I noticed that my whites and darks were all in the same dryer! I caught them red handed! They charge me $ 2 to wash/​dry whites and darks separate, yet they throw them all into the same dryer anyways! RIDICULOUS.
I come back on Monday to get my clothes… EVERY time I bring them home and take my clothes out my shirts are always SO unbelievably wrinkled. As in, I need to iron them or wash/​dry them again all together because I cannot wear these shirts to work like this.
Total waste of time and money. There are dozens of other laundry places on the same block that I can go to instead.

The ladies that work there are nice, but I won’t be dropping off my laundry there again. I’ve lost clothes and have also had someone else’s clothing mixed in with mine every single time that I’ve dropped it off.
The place is ok if you’re coming to do your own laundry, but I’ve learned that it’s worth it to pay a good laundry place to do your laundry instead of wasting 3 – 4 hours of my time doing it myself.

After deciding to drop off my laundry for the first time, I chose to go with The Mat II, as they had a sign outside stating that there was a «50 cent per pound special». I called ahead of time to make sure that the special was still in effect. I was assured by a woman with poor English that it was an ongoing special that they had.
I came by with my 20+ pounds of laundry in a cloth bag and a standard blue Ikea bag, deposited it in the weigh machine, and was told that the laundry would be available later today. I asked them one last time just to make sure they had their «50 cent special». They then told me for the first time that the 50 cents only applied after the first 10 pounds, and that it was $ 1 a pound. I was furious, as the sign simply said «50 cents per pound», and then quickly realized that this is how they get people to come in for business.
I decided to go ahead with the laundry, as I assume all customers do when they mistakenly come in for the deal. I was told that my laundry would be dropped off before 9pm when deliveries end.
At 9:05, with no laundry in sight, I call them asking where where my clothes are. The woman on the phone looked all around, asking multiple coworkers if they had seen my laundry. At this point I’ve really had it with the terrible service. I hear the woman convince a worker who clearly does not do deliveries to drop off my laundry, as all the other delivery men had left. 20 minutes later (I live two blocks away, it takes less than 4 minutes to walk there), I am greeted by a teenage girl with my cloth bag and no Ikea bag. They had managed to squeeze all my laundry into one bag, but lost the other bag that I dropped off with them.
I would leave zero stars if possible. They are unprofessional, lost my property, and clearly do not have any idea what they are doing. If the other Unilocal review is true that they have switched management, then I urge all former customers to find another laundromat because new management is a nightmare. If you value your clothes, GO ELSEWHERE, I BEG YOU!