The Face Shop

I absolutely love this store. I always come back whenever I go to NY because their line of facial cleansing products are amazing. The workers are friendly and give great advice whenever I need them but sometimes they follow you around too much, which is irritating.

I loved this place! All the Korean products are so interesting. It is like a better priced Korean Sephora. They have testers for everything. I love how they have makeup for men too like bb cream, it really shows the difference in culture. The staff here are sooo nice and friendly! I got the best smelling lotion ever and even free cc cream samples!

Got a few things I really needed spent under 20 dollars and still got five or six sampels and a 10 dollar off coupon for next visit. No one was pushy or overly helpful and get me great details on how to use what I bought and how to use the samples they gave me! Will return to use that coupon!

Finally, a place where the staff are helpful when needed and not awkwardly stalking you while you are simply browsing around.
I stumbled across this Face Shop on my way to dinner one evening and was the only customer in the store. The girls greeted me but left me be to peruse their aisles until I approached them. They’re knowledgable about their products and able to recommend one over the other based on my skin’s needs. They were also not very pushy in trying to get me to buy more. Instead, they gave me samples and a coupon for my next purchase, sweet!
They also have 10% student discounts and 15% off with Unilocal check-​in offer (not combinable).

it’s a nice place. it’s a little hard to find, because of the construction going on around it, but not too much to deal with. the store itself is nicely lighted, clean and the testers aren’t grimy and disgusting like some other places i’ve been to.
the products themselves are pretty good, they’re fairly nice, especially for the price. there’s a large range of products there, and there’s something for everyone! there’s a men’s section, a skincare section, a lip section, etc. etc. i didn’t buy any masks, but i did buy the ‘my lips eat cherry’ lip tint, the strawberry hand and body shiffon cream, and the mint colored makeup base. one of the staff members were very informative and helped me find what i needed, asked if i needed help and brought me a basket to put in the items i was going to buy.
the person ringing me up was nice, and asked if i wanted to sign up for its loyalty program, which i did. she gave me a few samples, but her english was a little broken.
p.s: both salespeople speak cantonese, english, and mandarin, so if you want to bring your mom or a relative that doesn’t speak english, it’s all good :))

Great place to get Korean skincare and makeup! The staff is very nice and helpful (unlike the Flushing location). Place is bright and clean. I guess I went on an off day because there were no customers at the time, and the staff were waiting patiently waiting in a line (a bit intimidating to be honest). As soon as I walk in I get a friendly annyeong haseyo. Not sure if they speak fluent korean, but I did hear them speak cantonese.
Overall good experience, I signed up for their members card and walked away with an amazing face mask. I’ll return when I’m in the area!

I love their masks which are on average $ 3 a pack. You get 3 free for every 10 masks you buy and if you sign up, you get points and dollars back on future purchases. My favorite is the ginseng mask and the hyaluronic mask seems to firm my skin after use. They give generous amount of samples depending on how much you buy.
If you’re thrifty, put the sheet back in the packet, refrigerate and use a second time. There’s enough «juice» in each packet for more than one use.

Been coming back to this face shop for years because of convenience. They’re always giving out 5 $ off coupons with a minimum of 25 $ purchase so that always keeps me returning as well.
For their summer special they have plenty of items as buy one get one free, as well as buy 10 masks and get 2 free, an upgrade from their previous get 1 free. Their nail polish also all had a 1 $ increase — which I am assuming is because of their switch in brand.
Today when I went, it was empty but that did not keep the staff hovering over me which I really enjoy about this location. They just give you a basket if they see you need one and answer questions if you produce them.
What irks me about this store is that they calculate tax on the total rather than the discounted price. Therefore tax is produced from your total of 30 $ and then they just take off 5 $ by inputting it last so on the screen it will say you owe 30 $, but they tell you to pay 25 $. Basically you’re paying more even after the coupon and they don’t allow you to combine offers. The sale buy one get one free items do not combine with the 5 $ off coupon or the student ID discount or the Unilocal check-​in!

Their skin products are nice but the hair products are TERRIBLE. They do not really work on dark hair as advertised. I bought the wine red hair dye which they recommended and my hair stayed exactly the same color. When I asked them to exchange it for vanilla gold which is what I wanted in the first place, they wouldn’t let me. Before you buy anything, watch out for that no refunds and strict exchange policy.

Love the lemon and honey masks It took me about 10 minutes to finally pick out these two «flavors» but I know I will be back to buy at least 10 more. They are so refreshing on my skin!

Love this location, staff is super nice and friendly. Gages what you want or may want. A great selection of sheet masks and are not sample scavengers, got to try the chia seed watery lotion and toner, now im a big time fan of them. Very clean and neat location. :)

Very clean store with a lot of products for their brand. They also had a lot of samples laid out and I tried a few. I was crunched on time so I ended up buying just one facial mask (they’re cheap btw!). They also write the date of when each sample product is opened so it’s a good and bad thing. You can check to see if s product is expired or not before you put it on your face. Agree with some of the other users here. The staff is really nice but regardless of how you look, they follow you around like a hawk.

Need facial skincare products? This is the place to pick up your skincare stuff. They got toner to sheet masks to lotions. I really enjoy this store better than the one in ktown. Employees here are much more friendlier and won’t judge you or talk s$#t about you while you shop. They are very good at recommending products and I fell in love with each one they recommend.
They have student discounts if you have a valid student id. Samples here are pretty decent. They also give you samples based on your skincare needs.
Price is ok for Korean skincare mask especially when compared to tonymoly but hey this works too

Love this place! I primarily use their Rice Water Bright Cleansing Light Oil so meant to just get that but ended up trying a few more products as well! The store is pretty huge, so easy to move around and as it’s not on Canal or Mott Street, it was fairly empty later in the day (i.e. after work).
The staff were really nice, helped sign me up for their reward/​discount card & gave me a TON of samples! Would definitely go back again.

The Face Shop is one of my favourite places to be, especially this location. The workers are pretty much always super friendly and helpful. I try to go here rather than the one in K-​town when possible for several reasons: 1) This store is bigger and neater. 2) The workers seem more inclined to help out and seem to really know their stuff. 3) They give more/​better samples. They often give essences and bb or cc cream samples, whereas the K-​town location usually gives green tea acne solution cleanser or bb cream.
Anyway, enough about the store, time to talk about some products! I have combination/​oily skin so these products may or may not be for you.
I adore the Aqua Tinted bb cream, I have it in natural beige. It lasts for several months when I use a pea-​size amount almost everyday. It is so good and worth the ~$ 20, seriously! I had to rebuy it since it’s essential to me now. It smells so nice, has good coverage, and the color makes my skin look so good (it’s a natural looking pale color with yellow undertones). The only con: Skin does not look as good after about 7 hours (school day for me) so wear primer or touch up a bit by then for the same radiance as before. OH AND WARNING: Do not use on dry, cracked skin. Last winter I did not know how to take care of my skin as well as I do now so my nose had dry skin and the bb cream looked awful. It goes in the cracks and you can see the bb cream that won’t blend (this is probably avoidable with primer though). Make sure you moisturize every morning and night!
If you don’t need much coverage like me, maybe you’d like cc cream instead but I just like this product too much to switch. I got cc cream samples but it feels thicker and doesn’t smell as nice. The power bb cream has more coverage than aqua tinted btw.
I use the Face It Velvet Skin primer. A little pump goes a long way. It does create a very smooth base for makeup and keeps it looking fresh for longer. I don’t think the price is worth the purchase because the bottle looks quite small and it cost about $ 25. I won’t be rebuying it.
I looove the Milky Moisture Tint! I have it in 03 Apple Red. SUCH a cute color. It is very easy to apply and it’s so easy to create gradient lips with. It was $ 12, I will definitely rebuy. Lasts a few months with almost daily use.
I really disliked the Black Sugar Scrub. The grainy particles hurt and it’s supposed to make your face feel hot which I don’t like. When I wash it off it feels really relieving and comfortable and my skin is SO smooth afterwards. My blackheads are reduced. But the procedure was not worth it so I ended up giving mine away to a friend when I found out about peeling gels. They are literal magic. Seriously, peeling gels remove dead skin and brighten your skin with no pain, just pleasure.
I just bought the White Seed toner. It was a bit pricey ($ 35) but so worth it. It smells heavenly and I could see my skin brighten and glow within just two days of use. The White Seed collecion (toner, essence, and lotion) is supposed to be miraculous and I wish I could afford them all. It is really really worth it. I will have to wait longer to see the extent of this toner’s magic. This is the first toner I ever bought and toners are generally pricey so I don’t know if I will rebuy.

Are you addicted to Korean Skin Care? Why not!!!
I am def a Korean skin care junkie, ready to try anything, no matter how weird it may sound. This store def helps me get my fix. I often go here to stock up on random creams, serums, and face masks, while picking up anything I haven’t heard about. Korean skin is super effective and doesn’t break the bank.
Only complaint is they carry only a selective few brands, with some of the more popular brands being omitted. But that store is the size of a sandal shoebox, so what do I expect?

I live downtown so I was so happy when a Face Shop opened down in chinatown. This place is always clean and bright and it has a lot of their products out to sample.
I do like their products, they have cheap nail polish. I used their cc cream and tried some of their eye makeup products. Never was disappointed.
They also give you some samples with each purchase.

Came in here when passing by with a friend while walking through Chinatown. The store has a nice range of cosmetics and skincare products. I wasn’t expecting to buy anything, but I have been looking for a good moisturizer in my budget. The saleswoman was happy to recommend multiple daily moisturizers for acne-​prone, oily skin, and help me sample them.
I ended up leaving with a reasonably-​priced one and two samples for the other products in the line. The service and prices were both great.

I blame my kid sister for getting me hooked on face sheet masks, and the Face Shop is my go-​to store for the best ones. I’m a huge fan of their Rice and Green Tea ones, but I also have Red Ginseng, Aloe, and Mung Bean in my arsenal and ready to try.
The service is really nice, even if there’s a language barrier issue. I asked the salesperson about whether the White Seed Real Whitening Essence could be sold separately instead of in a kit, and it took about five minutes before we could understand each other.
The store is a decent size and far better than its counterpart in Ktown, and hugely organized. It still creeps me out that the salespeople follow you around the store, but for the most part I’ll be returning to this location in the future when I need more sheet masks. Whee!

Quality spa /​health products at affordable prices? Treat yo’self!
Slightly TMI, but I’ve been on the hunt for blackhead removal strips for a while now, but every time I walk into a Chinese pharmacy, language barriers never get me the product I’m looking for (I didn’t want to pay a fortune at Sephora and how do you say «blackhead» in Chinese…). Not only were the attendants at The Face Shop very knowledgable about the products, I found exactly what I was looking for and they were a great deal! ($ 1 a strip vs. minimum orders from Amazon).
To be honest, we kind of went overboard with the shopping (they have so many flavored face masks and it’s buy 10, get 1 free!) and bought so many unnecessary products in the name of savings, but hey, we were kids in a candy shop and everything was so colorful.
There’s a 15% Unilocal check-​in deal and they filled our bag with some other goodies and samples as well. I usually just go to Chinatown for the food, but now I have another stop on my list whenever I’m there to stock up!