The Exchange Dental Group

I have never been treated so poorly by staff. This office needs a lesson in customer appreciation.

Today was my first visit to the dentist in 2 years since I’ve moved from California. I found out about this place on Unilocal and was hesitant after reading some other reviews about their service and prices, but ultimately decided that I’d give it a try for myself.
Scheduling the appointment was a breeze and the receptionist was professional and very nice about the whole process especially since I had only booked this the day before. When I arrived, she recognized me from our phone conversation and made sure I was comfortable filling out the necessary forms. And shortly after I did, within 5 minutes, I was tended for and went through the x-​rays as this was my first visit. I even received a gift bag for choosing them, which was an added bonus!
Dr. Tzur was the one in charge of cleaning for me and she was amazing! I’m one to be extremely self conscious about my dental hygiene and from my previous experiences, I would often get condescending remarks from dentists about my teeth. However, Dr. Tzur was completely different and performed a thorough deep cleaning for my teeth, which had not been cleaned since my last dental visit 2 years prior. Throughout the treatment, she made sure I was comfortable and well. She was patient with me despite the fact that the serious inflammation of my gums and even provided me tips on how to prevent that and other home care advice. She also saved me another visit since she gave me such a good clean!
After this experience, I’m no longer afraid of dental appointments especially since I had such a great albeit somewhat painful time with Dr. Tzur! The only reason for the 4 stars is that the pricing is indeed a little expensive, but for this type of service delivery, I’m willing to pay a little extra. I’ll definitely recommend this place to my friends.

If I can give 0 star that’s more like it!!!
This place is a total joke, we (my whole family) found this place just one block from our apartment, we were very happy about this, but after going in one apt myself, I knew there’s something wrong
As for myself, scheduled first apt last year, been told I had so many «potential» cavities, I need to start doing the filling, long story short, root canal… (Truth is that’s just a surface cavity doesn’t need any treatment) they just wanna make money!!! Then I have to go thru the root canal, the filling, all this pain… My gosh!
For my daughter, the insurance we have only covers fluoride treatment once a year and of coz I won’t find out that until the bill came… Why on the earth the office ppl don’t tell me before? (And then this crazy rude lady on the phone, all the excuses and not even apologize… The mistake they made…)
Okay who wanna go to this place? Money hunger like crazy!!!

Dr. Robert Weeman is THE MAN! Not only is he a gentle, efficient, precise orthodontist but he is also an understanding, compassionate person. He has been working with me for weeks to fix a tiny, seemingly un-​fixable gap between my teeth… I’m seeing great results! AND, their website says in his free time he snowboards — as an avid snowboarder myself, this hobby makes him even cooler to me. What a guy! If you need orthodontic work done, I highly suggest meeting with Dr. Weeman for effective results and a pleasant experience.
The other staff is also very nice and helped make me feel at ease at an otherwise stressful dentist appointment. For once in my life, I actually don’t mind going to the dentist!

I’ve been going there for the last view years and always had a great experience. From the reception desk to payments to the actual treatment (s) it was always a smooth experience.
I was with Dr. Goldstein and can only highly recommend him. He did several treatments and I enjoyed his expertise. He would never talk me into anything and deliver quality work. He and his staff are all very pleasant to deal with. Thanks for everything Dr. Goldstein — too bad I am moving but I’ll definitely come back should I ever move back to the city.

Unfortunately, my later visits did not meet the service standard of my first. When I returned next, I was told I’d been assigned to a new dentist because my original dentist was not with the practice. Fine, though I didn’t get to have any say in who my new dentist was. I was introduced to her and then had a decent cleaning by the hygienist, but was never visited by the dentist at the end. I thought this strange, but asked was I done, and they said yes, so I left.
On my third visit, the dentist seemed perplexed in looking at my chart that she hadn’t seen me last time, and blamed me for not getting seen by her! Not cool. When I scheduled my next cleaning on the way out, I asked if I could have a new dentist. Apparently, they couldn’t accommodate this. Again, not so nice.
Finally, on my fourth and final visit, after my cleaning, the dentist told me I had a cavity and would have to get it fixed. She also said something about a chipped or missing spacer in a back molar. I didn’t understand and asked for clarification. She was visibly irritated at having to repeat herself, and explained it again the exact same way, so, of course, I still didn’t understand. Regardless, I figured I’d make a new appointment to get all this work done. The dentist leaves and the hygienist returns. The hygienist tells me, all of a sudden, that the dentist can do the procedure right then and there. Could I stay now? Great, I think, I can get it all done at once. Then the hygienist leaves and the dentist comes in, surprised to still see me there. I say I thought we were doing this now? She responds that of course not, she is entirely busy today. She leaves and the hygienist returns, now wondering why I’m leaving. She asks me, are we doing this now? That was the last straw. If you’re so disorganized that you can’t tell patients consistent information about your calendar availability, and worse still have to ask them what’s happening, then I have no interest being a patient there. Not to mention the rude bedside manner of the dentist and the inability to switch dentists.
I’m not in the habit of giving very negative reviews, but I couldn’t let my good review go unrevised by these later experiences.
Coda to the story: when I ended up going to another practice, about 6 months ago, my new dentist informed me it was true about the missing spacer, but he couldn’t find a cavity. He took the time to explain about the spacer, and I felt much more comfortable getting the procedure done from someone who I could trust.

I’ll say that my teeth are a disaster of poor genes and weak enamel, which is a difficult thing to admit on Unilocal as it makes me feel ashamed. I know it’s not entirely my fault (I do like chocolate mmmmm), but it somehow can make you feel like less of a person when your teeth are crappy. And what a fun way for us to start this review! Yay!
I’m no stranger to the dentist (cavities, crowns, root canals hello!) — I actually don’t mind the work that has to get done, and I can even take a nap during the drilling. I just cry when I have to pay the bill. Of course I hold back the tears until I’m in the privacy of my own home — I’m not an animal. I won’t even get into how much work has to be done this time, unless you’re reading this and would like to help me pay for it. Message me. :) That would be awesome, and thank you ahead of time.
I have been seeing Dr. Clark — who is the kindest dentist I’ve ever met, and an efficient, lovely human being. Key words: human being. She treats me like a person, which I haven’t found much in trips to the doctors/​dentists/​medical professionals etc. I can’t even begin to describe how nice it feels to be treated so kindly, especially when I’m quite sensitive about the state of my teeth. They’re nice looking — but filled up with white fillings! She makes me feel comfortable, doesn’t judge me at all regarding how much dental work needs to be done, and her personality is fantastic. Not to mention, her outfits are flawless! And I’ve done something I have NEVER done before in my entire life (29 years so far) — I booked my next cleaning with Dr. Clark IN ADVANCE. 6 months. Advance. Me. You don’t know me, but that is saying something HUGE.
I’ve seen other reviews that mention poor behavior and attitudes of front desk staff. I have yet to experience this here, I’ve only been met with kindness and flexibility. And a fist bump, once… which I initiated. If you meet people with kindness, they will most likely match that level of kindness in return. No more need be said. Making an appointment was easy — and they even helped me out when I had a temporary tooth fall out and squeezed me in same day.
When you go to the dentist, it costs money. I’m not deducting any stars for cost of procedures, as they are typical new york city costs. They are pricy, it sucks, we deal with it. That being said, you can still message me if you’d like to help me out ;)

Here is a crazy idea… how about being nice to a new patient?
I called up to see if i can schedule an appointment for a cleaning as a new patient, the phone call was answered by a VERY unprofessional, unfriendly «receptionist» who was acting like i was doing her a favor by asking for an appointment. Never will i step my foot in or give my business to a place that has staff who are rude and obnoxious. Do me a favor, don’t do me any favors!
Cant say anything about the doctors, maybe they are great, but the 1 minute phone call with their staff left me with a bad feeling about this place.

I recently went to this dental office as a first time patient. The office was clean, nicely decorated and modern equipment. I met with a hygienist named Michelle. The hygienist was very nice and did a great job every step of the way. Dr. Aggarwal did a tremendous job and was acutely meticulous. She even took photos of my teeth to better illustrate our discussion.

I’ve been to many dentist and every one of them either damaged my teeth or made me pay for something that wasn’t worth it until I met D. R Weeman. First of all he has one of the most gentle faces I’ve ever met. He was very precise with his treatment and made me very comfortable. He gave options about my treatments and explained to me in details what he was going to do. He understood that I’ve had a hard time with dentists. Even when I was a pain in the butt and changed my mind about one of the treatments in the middle of a treatment he was very patient with me and went with the other option. It’s a bit expensive but to get something that’s excellent it’s pretty worth it. Also his staff are pretty Awesome!!!
–Sherene

I’ve been going to Exchange Dental Group for almost 10 years and they are wonderful. My dental hygienist, Joyce, is gentle, patient and extremely thorough. This is important to me because I have sensitive gums and I am afraid of the dentist. Joyce understands my fear (and my teeth) and she treats me with care each and every single time I come in. I highly recommend her!

I’m still under Dr. Weeman’s treatment for my braces. This place is expensive and I have to pay a lot of money because my insurance doesn’t cover most of the cost but it was really worth it! Dr. Weeman is the best orthodontist I’ve ever had (not that I’ve seen many) but I’m really impressed with his skills. The staffs are very knowledgeable and they know what they are doing. The smile and greet you all the time and that makes me feel comfortable.
The only downside about this place is that the receptionist is a tad bit annoying and not as friendly as the other staff. I’m sure they have a few receptionists and unfortunately I don’t know this girl’s name. But whatever.

I never thought I’d be reviewing my dentist, but I am just so pleased with the experience I had at Exchange Dental this morning! I had my teeth cleaned by a lovely hygienist and my old cavity filling removed and replaced by the wonderful Dr. Tzur. I had been avoiding this procedure for weeks as I expected it to be lengthy and painful. Turns out (thanks to some very carefully placed anesthetic), it didn’t hurt a BIT. Dr. Tzur was quick, efficient, to-​the-​point, yet super pleasant and friendly. She and her hygienist made me feel completely at ease. I was truly astonished by how fast and pleasant my whole experience was!
Another plus: My husband and I both use Exchange Dental and we’ve never had a problem making an appointment on very short notice or being seen right on time (in fact, I was late today and it was no problem). I don’t work anywhere near Exchange Dental but I will continue to make the trip because of their great dentists, hygienists and staff!

I had an excellent experience here yesterday. I called at 5:40, got squeezed in and walked right over, and was seen within 20 minutes. The cost was super reasonable (under $ 80 for consult and one x-​ray after the 10% Unilocal coupon), the staff were friendly, and the dentist I saw Bianca Clark) was warm, friendly, and thorough. Luckily I don’t have anything serious going on but if I had I would’ve trusted them completely. I’ll be back!

Wait, seriously? What kind of medical office replies to a review and shares personal information about a patient’s dental health and insurance?! That’s outrageous. I understand wanting to address complaints, but I’m entitled to my opinion without receiving a rebuttal.

3 years ago, I got a postcard in the mail from the Exchange Dental Group for a free cleaning. I had not been to a dentist in many years, and this was the perfect reason to «bite the bullet» and get my mouth taken care of finally.
Luck of the draw, I got Dr. Sue Albano as my dentist. I love, love, love Dr. Albano. She is the best. I had a LOT of dental work to do, and a LOT of gum work, too. Dr. Song did all my gum work, including my 3 implants and numerous surgeries (one during the earthquake, in fact, and Dr. Song totally kept his cool!). He always gave me gas, even though he could work better without having to work around the gas equipment. He is very quiet and extremely competent.
When I had to have a tooth extracted, Dr. Albano called me personally that evening to make sure I was ok! Who does that? She always explains what she’s doing, what she’s doing next, and how long it will take. We discuss options and she gives her opinion on the better or best one. Dr. Albano is great.
Last week, I got my final permanent bridge. After 3 years, we are done (I go back in 3 months for a deep cleaning). Dr. Albano looked at my record and commented that my first visit was June 28, 2010 and this was on July 2, 2013. 3 years! Dr. Song came in to check out his handiwork and to compliment me on my teeth and new bridge. Janice cleaned my teeth afterwards and commented on how far I’d come. Janice has a very gentle hand with the cleaning!
Everyone there is so nice, courteous, friendly, and helpful. All the ladies in the front office (especially Dorian and Nancy), to the dental assistants, to even the guards at the front desk in the lobby (who both know me by name!) are wonderful. I absolutely recommend the practice 100%. I thank my lucky stars that I didn’t throw that postcard away 3 years ago!

I went to Exchange Dental Group to get a check-​up. It was $ 80. The experience was pleasant enough but, after taking x-​rays, which were never shown to me, nor given to me (but which, obviously, I was charged for), the doctor said I had cavities, and offered to fill them at a cost of $ 300 each. Turned off by the price, I declined and got a second opinion elsewhere.
The other dentist saw no cavities whatsoever upon examination. Wanting to be sure, he had me a do a full set of dental x-​rays. Both the radiologist and the second dentist saw NOTHING AT ALL on the x-​rays (which I have).
I will let you draw you own conclusions but mine is that I will never be a patron of Exchange Dental Group ever again.

Dr. G is the BEST Dentist in the world. I have been to many places for endless cavities, root canels, wisdom teeths, etc. but this place was the best.
I will never go anywhere else! Even if I move across the world, I will come back here for visits just for all my dental work.
Highly recommend.

The best dental experience I’ve ever had. It was quite easy to get an appointment, and they try to accomodate you the best they can. I was trying to push back my appointment for a few hours a day ahead of my scheduled time and they first told me they were all booked, but they called me back later in the day and said someone cancelled last minute and they could fill me in, and I really appreciate the follow up. They have a great communication system — they always send you reminders to confirm your appointment, and follow up with an email to ask about your experience after your appointment. (They even sent me a Happy Birthday message on my birthday! totally unexpected but pleasantly surprised)
Everyone from the receptionists to the hygienists and dentists were very friendly and they genuinely care for you. I went there for a few consultations and cleaning appointments. Each time I was seen with very little to no wait. The cleaning was thorough and the hygienists always gave me a bag of samples like dental floss, toothbrush and toothpaste which was a plus. A few weeks ago I called to inquire about the cost of my treatment, and the receptionist was able to answer my questions about my insurance right away. She even followed up with an email to summarize our discussion to make sure everything was clear, detailing what costs would be covered and what would be out of pocket. I am definitely impressed.

Exchange Dental felt like a scam. I went for a cleaning, but arrived late, the hygienist told me that she would check before cleaning to make sure we can do it in one appointment. However, she went ahead and clean it and told me that she couldn’t finish at the end. She scheduled me for a second cleaning.
The second time when i went, I was assisted by another hygienist and she told me that the second appointment was unnecessary but she went ahead and cleaned it anyways. The whole process took less than 10 minutes but I was charged for two appointments. Which are all the cleaning my insurance would cover for a year.
I just dont think they provide good customer service, and moreover, it seemed that they just want to earn money.