The Device Shop – Fix My iPhone NYC

I would give negative stars if Unilocal would let me. Back in the fall, my phones screen broke– I looked up places on Unilocal and landed here. The team back then was so nice. Apparently — they have all quit since then!
I went to the store — told them I was there for the second time because my screen broke again (in less than 6 months). The ‘dude’ on staff told me — we don’t fix it if you drop it. We only fix it if it’s a defective piece. I requested him to please show me that on their website… what hit me next was not something i had expected. I was told that if I was a ‘smart enough’ customer that I can go do a search myself. When I asked if that was considered as the appropriate response from a customer service perspective — He laughed and said yes. The company didn’t pay him to help ex-​customers look up stuff online. He then asked his ‘buddy’ whether he agreed with him. The buddy of course said — I know this guy, he’s right. I asked to speak with the manger and was told to call ‘the time sq office’.
It got worse when I called the time sq office. After being told the owners were too busy, the person hung up.
Policy I understand — unnecessarily rude and condescending behavior is NOT acceptable!
Bravo Folks at the device shop — you have surpassed the worst customer service experience of my life!
It’s really sad to see your tactic to try and cover up the poor customer service!

Awesome service & great prices! Fixed my iPhone 6+ in 20 minutes and gave me a 15% corporate discount. Will definitely be coming back here to fix my company’s phones. Thanks!

They were nice enough
Seemed very knowledgeable
But I ended up exchanging my phone via warranty

I went there because I thought there was a problem with my battery. The employee checked it and gave me advice on how to deal with my battery and said that I shouldn’t get a new one yet. Followed his advice and no more battery problems! Never thought the cold weather was draining it.

Way less expensive than I thought it would be, went in at 6 pm on a Tuesday afternoon and was out of there within 20 mins! A lot of the white plating part of my iPhone under the glass was even missing and they fixed it all. Really relieved I found this place.

Amazing. Chill people. Fast service. Cost me $ 100 for water damage.
Dropped my phone in the toilet on a Saturday and it was completely dead. Brought it to the shop on Tuesday, it was fixed on Wednesday. Perfectly fine, as if the damage never occurred.
I love you Device Shop.

LOVE this place. very honest and fast. took a $ 100 computer repair to them, and they found something that was only $ 10 dollars to fix and it works perfectly. SO HAPPY.
THANKS!

Jay was able to fix my custom Moto X gen one. I wasn’t ready to give up in solving the issue. I gave it to him to fi a diagnosis for one hour came back and my phone was working again! Super thanks Jay!

Great service here! I was heartbroken when my iphone 6 screen shattered and was hesitant about bringing it to any external stores other than the Genius bar to fix it since it voids any sort of servicing that Apple will do once they see that parts have been replaced. However I was forced into it since people at the genius bar told me that I can only replace the phone entirely since my phone had small dent to the side (which was caused by the fall).
Anyways, after doing a bunch of research and friend recommendations I decided to opt to go here and do not regret it at all! My phone was done in a few hours and working completely fine and even got the Unilocal deal! They were really nice and friendly, the only thing I noticed after I brought it home was that the camera hole didn’t exactly line up to the new screen so it’s a bit noticeable, but still works so it’s okay. I would highly recommend this place especially for the price!

I had an amazing experience doing business with The Device Shop. Even though I needed my phone fixed at noon on a Sunday, I was able to get an appointment within 20 minutes. As soon as I got there, Andre attended to me and examined my phone even though he was busy doing something else. My phone was severely damaged and I did not think they could fix but Andre was optimistic. Within forty minutes — my phone was fixed and looked brand new!
I have dealt with other iPhone repair places, and I have bad experiences of them making false promises and using low quality parts. After going through those terrible experiences and today’s experience with Andre and George, I cannot recommend this place highly enough. If you want to get your iPhone fixed in an efficient manner with high quality parts and guarantee that they honor, I would close your eyes and take your phone to this place!

Super fast service.
They fixed my cracked screen in less than 10 minutes and (at my request) added a glass protector instead of that other flimsy thing as it’s more durable. I’m happy with the service I received.

Booked a last minute appointment online after shattering my screen. Came in 15 minutes early, they took care of it immediately. They seemed like honest folk, not trying to push additional purchases but very helpful when I asked for input about a case/​screen protector. New screen is great, whole process took under half an hour. Will definitely come back here if/​when other iPhone issues arise.

My old iPhone 5’s battery was only lasting about 20 minutes at a time, so I decided to finally get the battery replaced instead of splurging on a new device. The folks at the Device Shop were SO FAST in changing my battery and my phone functions properly again! I definitely recommend this place.

Holey moley the folks at the Device Shop are the chillest humans on earth (and I’m certain that they deal with a lot of stressed out individuals).
I came in with a shattered phone. I mean, full cobweb with pieces missing left and right. I was hesitant. The phone actually functioned just fine, but it looked like Bam Bam took his little club to it.
Very pleased and very cheap given the customer service and quality of work. Would highly recommend!
Pro-​tip — charge your phone before coming in. They’ll check the health of your phone before fixing any screens so that you don’t waste your time and money.

I dropped my iPhone on concrete and a quarter of the screen was shattered. I was thinking about bringing it to Apple, but the cost was $ 200; so I decided I should use Unilocal to help me with my problem. The Device Shop was the first business that showed up in my search. I was a little skeptical since they were at the top because they were a paid ad. I read through the Unilocal reviews and it seemed pretty good, so I gave it a shot.
The place is just as advertised — affordable, quick, efficient. I went in as a walk-​in and I was out in about 15 – 20 minutes. If this happens again, I’ll definitely be going back.

Had a great first experience at the device shop on rivington. Super nice people, quick and painless and the price is right. (I went in for help backing up multiple user profiles on an old laptop and installing an updated OS)

My iPhone had broken power on and power off button.
I brought it to them.
While I waited Andrei fixed it within half and hour.
Price was very reasonable with no pressure atmosphere.
Later I brought in another apple product it was repaired again, in timely fashion and I was charge half what Apple store would charge for it.
I only been in one 129 Rivington Street location.
Can’t say anything about another location of this business.

Simple, straight forward, efficient and professional service. I went in there with all the information I thought I needed, but they were like «Yep, got it. We do this, don’t worry,» no questions asked. 15 mins later, they had my repaired phone in their hands before I even made it in the door.
Advice: check out their website, since they have «live-​help» that answered a lot of the questions I had; make an «appointment» (made it online no more than an hour prior) since they give you a discount; check-​in on Unilocal,cause they offered me a screen protector as a «thank you» (but I had already left).
Very old-​school New York City experience: they knew what they were doing and, although suggested items that I might need, were perfectly happy allowing me to just get what I needed. Very satisfied customer and have already recommended this place to a friend who just tried to play catch with his iPhone, blindfolded while running up and down stairs

I’ve been to 3 of this company’s locations over the past few years, and received fast, friendly service at all of them. They fit me in on little or no notice, and they gave me better pricing than other repair shops I had called around at. One thing you can rely on is the fact that no matter which location you go to, you will be treated well and not disappointed. The people who work here go the extra mile to ensure your satisfaction.
One of the first businesses I called had a very rude phone operator, who gave me a strict reminder about how gratuity is customary. At that instant, due to the attitude, I cancelled my appointment with the other business and made a last-​ditch effort on Google to find a better company. I knew that going to the Apple store would result in robbery — their M.O. is to glance at a broken device, convince you that there’s no salvaging your broken one, insist that you might as well drop half a G on a new one, then they’ll go restore your broken one, and sell it to the next unsuspecting customer who makes the profound mistake of not finding an independent repair shop first.
At one of my appointments at the Device Shop — specifically, the one on Lafayette, on February 20^th — the gentleman who took care of me gave me a free tempered glass screen protector. Being a broke college student in NYC, investing in the repair to begin with was a seemingly insurmountable feat, so I appreciated his generosity with the screen protector.
I managed to defeat the Otterbox a second time when my phone failed a durability test. The fellas down on the Lower East Side allowed me to show up at my appointment twenty minutes late due my grave mistake of putting faith in the MTA’s punctuality. They were very nice, funny, and even recommended restaurants in the neighborhood when I asked where a good place to go for a much-​needed drink would be.
I’m hoping not to need to come here again, but I know that if I do, I will not walk away disappointed.

Friendly and knowledgeable.
We told Trevor our issues and he opened up the iPhone and told us what he thought was the issue. Turned out it was two issues. Gave us a discount on each fix if we got them done together, we had to change our battery and get the dock replaced bc of slight moisture damage. $ 60 and 20 minutes later, and my son’s 4s was working great. He even promised us a return/​refund if the battery issue was not resolved.
We’d easily come back here again if we needed to. I just felt everything was transparent before he even started work on it and the problems were fixed.