TD Bank

I came to this branch at 10:55 to ask the staff a question but they kept insisting that the branch wasn’t open yet, even though there were people sitting at the desk and I just had a simple question. They refused to even converse with me and someone who seemed like the manager (woman with long black hair and square glasses) came up to us to berate us and had a horrible, abrasive attitude and yelled at us unprovoked. Totally unprofessional and soured my mood for the rest of the day.

Excellent hours,
Pleasant staff,
Parking lot,
Available deposit boxes, ATM, and coin counter machine

Great bank ! Switched from Chase to them and the employees are very professional and organized. Also they help answer all your questions.

This bank reminds me of Chomsky’s precariat… a contemporary term used to describe the precarious proletariat. This bank in essence would be the precariat’s choice for serving modern day serfdom. The armed police officer stationed by the entrance serves as a stark reminder of the uncivil nature and dubious clientele who grace this location, albeit consistently more seedy as days go by. Queens has become more of an underbelly and Flushing itself reflects this transition in bold fashion. Incidentally, that historic painting which hangs silently behind the desks, is an abrupt reminder of simpler times and symbolic in this regard.
I opened an account at this branch on a whim. Chase had that unsightly debacle which the usual village idiots who work in US media, perpetuating fear over a senseless customer hack. Big mistake. I closed all my accounts at this branch which easily reflect an excess amount compared to the usual customer. I even closed my Ameritrade after reading negative reviews regarding the connection and fraud with their Red Options trading services.
NEVER purchase or use an official bank check. I made that error when using one as a deposit for a rental outside the US in Canada. When the application was denied, I had no options to cancel or stop payment and the policy which is completely useless to me as a customer was to get the original check back from the recipient. The entire affair took two weeks and TD Bank seemed ambivalent, unconcerned and unprofessional when I questioned the policy and what my options were in the event the check was lost, stolen or simply cashed. Either way I would have to wait 90 days to file some idiotic report to get my funds returned.
My second attempt at doing business was to apply for a small mortgage for an out of state property. Customer service supplied incorrect information prior to meeting with the loan originator who took my information. I was mistakenly informed on the phone that the closing costs would not be a factor and were completely between buyer & seller. Wrong! After wasting considerable time, I received a conditional offer for a small loan which clearly stipulated closing conditions which indicated the seller was afforded only 6% maximum. This meant as a buyer I had to cover the larger amount along with the 20% deposit in cash. Not even a ⁵⁰⁄₅₀ arrangement was possible. This was ludicrous for a minuscule loan/​mortgage which was far cheaper then even a new Chevy Spark!
In addition, when emailing both the loan originator and processor for clarification on some terms and conditions, I never received any response to my inquiries. For my efforts I received a cut & paste email of the original docs which provided me with zero information or answers. Needless to say I was not interested in the terms or conditions let alone the indifference to my concerns.
Closed all accounts asap and headed back to Chase. Even though Jamie Dimon has been rigging silver in the futures market, at least you feel like you are in a bank and not an OTB or check chasing joint! TD… let em’ eat cake!

Great bank. Switched from Hsbc to this bank branch and all employees are very professional and caring. Jacky who is the manager always there to help when you need one.

Came here about a week ago with a friend who has a TD bank account. Why? You ask… B/​c My friend has an account here and I do not. I had collected an abundant amount of change over the years. Yes, I mean this literally. I’m talking Pennies, nickels and dimes in separate 1 litter bottles of your favorite soda brands. Alas, it was time to part with the change and covert it into the Almighty dollar. Enter TD bank: they are the only bank I know of that has the machine that sorts your change and gives you a voucher for cash. So I enlisted a friend of mine to do this for me, so I wouldn’t pay a fee b/​c I am not member. I must say, What a great bank! Great customer service from start to finish. I had so much change that the machine kept jamming (3 times this happened) and the lady that worked there was more than happy to help. I left with two crisp Benjamin franklins, Thanks TD!!!

The problem is that the banking industry as a whole has the consumer by throat. They participate in how can we screw with the consumer while we reap the profits from our lousy slow service. The bank called me to advise me of a $ 500 fraudulent charge they declined at a store I do not shop in. Advised me to get a new card at my convenience. Two days later I find out they actually approved a $ 300 charge when I have $ 40 in the bank. They first started the investigation when I went to the bank to get my new card and acted like I should have been there sooner! Told me they approved the amount because they «like» me! As of today 5 days after the first call I’m told that I have overdraft protection! I declined it when I opened the account to start with! They lied and said it was on the account now. It wasn’t when they processed the approval for $ 300 and I only had $ 40! They really do think I’m that stupid!!! It will take a MINIMUM of 10 days for this to be resolved, UNACCEPTABLE. Free pens, lollipops, and dog biscuits which by the way the Managers spend their day filling, are more important than good HONEST customer service!

This is not only a neighborhood bank but also one of the best I’ve ever done business in. The staff here are very warm and welcoming upon arrival, especially if you are a regular. They always address you by your first name, which I personally like.
This branch is a great example of how ALL TD Banks should operate and the overall TD Bank experience from the open 7 days to the fantastic customer service is a plus in my book.

Why bank anywhere else. No fee checking, branches everywhere, open 7 days, and they didn’t take any bail out money. No other bank can make this claim.
Most of the major banks were responsible for collapsing this country’s economy, most banks took the bail out money but bailed out their CEO’s and not the underwater homeowners, many major banks are still foreclosing on helpless victims.
TD Bank is your neighborhood community bank.

I didn’t even know this branch was here. Granted, I haven’t been to the area in over a year and I don’t usually walk this way but yesterday I did and it was a happy surprise. I really didn’t have any banking business to do but I figured why not just deposit some money so I won’t spend it (hopefully).
There was a line for the ATMS so I went to wait for a teller, also in line. However, the line moved quickly. I gave the teller my deposit slip and the cash. She gave me my receipt with the balance. When I walked out I noticed the line was gone for the ATMS so I just used an ATM to make a transfer because I deposited the money in the wrong account.