TAME Airlines

I can’t complain and I know I will fly TAME Airlines again. I knew nothing about TAME other than the fact they were my cheapest option to get to Quito, Ecuador. So I flew from Buffalo, New York to JFK and awaited the layover to be over. I knew my ticket was 3A but I couldn’t understand all of the Spanish that was being called out for the boarding process. Needless to say I waited, and waited, and waited a little more until I was one of the last people to board the plane (even though I was one of the first at the terminal!)
Rather than taking a typical right to head toward the rear of the plane, I was pleasantly surprised that I had to take a left and soon thereafter realized I was somehow entering 1^st class territory — woohoo!!! I was shocked! I was greeted with some orange juice and electronically reclining/​very comfortably spacious seat. It was truly a treat. My first time flying to South America and it was a direct, first class flight from JFK… not too shabby!
Naturally, on my way home I was already emotional drained just knowing I was about to leave a life changing month in Ecuador. Couple that with an overnight flight and I was not a happy camper. I decided to take my chances and ask what the upgrade fee was to move to first class (my seat number this time around was at least row 11)… They upgraded me for free!
Awesome airline, great customer service, decent airplane food, and flying direct was a plus. Check out TAME Airlines for a cheap option to South America. Worth every penny!!!

I have never written a review before but after my experience with this airline it is absolutely necessary to warn everyone not to fly with this airline.
It started when we left JFK. We had no checked bags, only carry on and there was no pre check in for us or a separate line for those of us with no checked bags. So there we waited for an hour just for a boarding ticket.
When it was time to board, the gate agents had no idea what they were doing. They were rude, yelling for no reason. Made us all line up for about 30min and then that’s when I saw the crew arrive. Then we had to wait another 30min. Why did you have all of us line up if the crew wasn’t even there yet?
Ok whatever snafus moving on.
Get on the plane and the seats are so hard it was insane. (I have flown economy across seas a number of times and these seats were so uncomfortable that I cried about the thought of them on my return) Each seat had ash trays. Some with burns in them. The plane was literally falling no apart. The soap was duct taped to the bathroom. Oh and there was no toilet paper.
Then after about over an hour we wondered why the TVs on the back of every seat hadn’t turned on. We asked and they told us that they didn’t have enough head phones for everyone so they couldn’t turn them on.
We literally paid $ 950 per person for these flights and there was no tv, horrible food, uncomfortable seats and rude flight attendants.
For our return trip we complained to tame crew in Lima. They said they we would contact the Quito gate and make sure we were taken are of. That didn’t happen. When we got to Quito we asked to speak to a supervisor 4 separate times. It wasn’t until we were boarding that the supervisor came out. He told us there would be no upgrading to first class. Didn’t offer anything else and told us since all our complaints have to do with being on the actually airplane that we need to email tame.
The plane was empty, no one in first class. It was the same shitty plane as before with the same disrespectful flight attendants and no tv.
We were on the plane for 4 and half hours before they served beverages. Which they served with the meal. There should have been two beverage services for an international flight
It’s a shame as we fly to South America all the time and we will never fly with you again. The worst customer service, the worst comfort, and the worst food. Save yourself the aggravation, pay more and fly with Lan or delta who actually care about their patrons
How is this the leading airline for Ecuador??? Probably because you get innocents like me for first timers and then we never fly with you ever again.
If you want to capture the United States market or the Peruvian market you better step up your game, this airline is a joke