T-Mobile

The shop is clean and neat, the staff friendly and efficient. I visited during a busy lunch time and they helped me quickly!

The manager lying to me was the worst part of this T-​Mobile store. Everything else was pretty bad, too.
I came here when my just-​replaced T-​Mobile phone died on me. My new Nexus 4 wouldn’t do more than load a single app once without freezing. Reboot and it would do the exact same thing again. At the time I was visiting NYC with my father, who is in his 70s, and we needed my smart phone to navigate the city and keep up with our itinerary. (FYI I’ve always had lousy luck with the low quality of phones from T-​Mobile.)
So I come to this T-​Mobile store expecting them to replace my clearly defective phone. Instead I’m immediately challenged by the young man behind the counter, who repeatedly accuses of me of having rooted my phone — despite the fact that he can’t even access any programs or data on my phone, even when plugging it into their computers. I assume he was looking for a quick reason to disqualify me from the replacement phone I was entitled to.
After calmly explaining to this young man that I’ve never rooted my phone, I have to wait in the store, standing up for 45 minutes, listening to LOUD (and crappy) rap music that another T-​Mobile employee told me they’re not even supposed to be playing. It’d be fun if I were only there for 5 minutes, but instead I end up in the store for about an hour.
Why? Because they say they don’t have a replacement phone on hand. There’s one in back, but they had failed to charge it, so it looks like I’m going to have to leave with a non-​smart phone — even though I’ve paid hundreds of dollars in handset insurance to T-​Mobile over the years.
Finally they get me a replacement smartphone for the day. God knows who it was supposed to go to, because they said it wasn’t a loaner phone, even though it looked like it was 5 years old.
The woman who told me that was the manager. She was patient and a good listener. She also LIED to me, telling me she was going to give me a $ 50 credit for making me wait in a store, deal with her rude employees, and subject my 70+ year old father to horrible loud music for an hour.
So what happens when I get home from NYC? The $ 50 credit doesn’t appear on my T-​Mobile bill. Now I have to waste another hour dealing with T-​Mobile on the phone trying to get them to recognize the $ 50 credit I was promised.
This was kind of my fault. If the store was this incompetent, I should’ve gotten a receipt from them. But I’ve been a T-​Mobile customer for years and somehow thought that paying close to a hundred bucks a month for my T-​Mobile bill would get me decent service. But no, the lying manager at this T-​Mobile store made me waste more time with the T-​Mobile 800 number.
I’m probably canceling my T-​Mobile account this year. Sure, I save a few bucks a month, but with unreliable phones and horrible (and dishonest) store service, why not pay a bit more and save myself the wasted hours and heartache?