T-Mobile

As many have said before if I could give 0 stars this store would truly deserve it. When I walked into the store everyone was hanging out talking about how horrible it is the fried chicken won’t get delivered without a minimum. I had the pleasure of dealing directly with the manager, Nelson. Who could not have been more rude and incompetent. I purchased the IPhone 6S Plus for the nominal amount of 900 dollars. So to my surprise when within the first week of purchasing it I started having issues. I tried explaining this to the idiot of a manager who than had the nerve to tell me that nothing was wrong without even looking at it. He than says if you want I ll charge you a restocking fee and give you the same phone again as he proceeds to walk away and ignore anything else I had to say. If this is how the manager runs his store you can only imagine the kind of service you can anticipate from the rest of the staff. Avoid this store at all costs. I will be seeing it I can escalate this because nelson can barely manage himself, let alone anyone else.
Stay away from this place.

This is the store I usually come to although it is far from where I live. They are nice, competent and have always had the equipment or accessories I am looking for.

Customer service needs to be improved. Training is definitely necessary and please have your knowledge of these phones updated.

I should have given 0 stars to their pathetic «customer service». Was unable to purchase a sim activation kit online because of error on their site (their server was not able to process any credit card payment because of some kind of bug):
«Unfortunately, your information could not be verified and your order cannot be completed. Please visit a T-​Mobile authorised dealer to obtain service or equipment.»
Therefore had to go to the store to ask for help. They told me that nothing can be done. Fantastic! Keep up «such a great job» T-​Mobile. Going to At&t instead. T-​Mobile never again!

Apparently T-​Mobile doesn’t think stores outside the city are necessary, so I had to stop by a store on my way home. This one is the most convenient in terms of proximity to GC. Generally, I avoid anything near major landmarks when I want customer service, but I didn’t really have much of a choice. I went with about 30 minutes before I needed to catch my train.
The place is fairly small and was pretty busy when I stopped by, but someone was available to help me as soon as I walked in. I’m a detail-​oriented shopper. I’d done some research and I wanted to test out a few specific devices before making a decision on a new phone. Justin, the associate that was helping me, was incredibly helpful. He showed me where the devices I wanted were, showed me the features I was interested in testing on each device, and shared his knowledge on device performance. Overall, he wasn’t going to sway my opinion too much, but all of his comments validated what I’d found in my research. He provided great service, so much so, that I don’t usually let anyone upsell me on anything, but I ended up walking out with a few more accessories than I would have ever chosen on my own.
Now, once I made a decision, I had exactly 10 minutes to complete the transaction. It was close, but Justin set everything up so I could get out the door as soon as possible. I probably shouldn’t have gone with the expectation of being in and out in 30 minutes, but Justin managed to make it all work.
I’m really happy with how everything went. Unfortunately, it’s not looking good for my T-​Mobile service, but my shopping experience certainly was good.

I decided to come here after a quick Google search for «best T-​Mobile store in NYC» turned up this one. I’ve never been a fan of getting a new cell phone, and after going in to a few others just to check out the basic deals, etc, I was pretty Denis Leary. I went in and was instantly asked what I needed and, after informing them that I wanted to port my cell phone, was told that it was going to be a minute. Nothing wrong with that since I can hardly fault a store for being busy.
After waiting for five minutes I was introduced to my sales associated, William O. He made the entire process extremely quick and painless. He went out of his way to explain things to me and didn’t get frustrated with my indecisiveness regarding a phone case. He let me know exactly what information I needed to port my phone and waited patiently while I slogged through Boost’s terrible customer service (I mean their customer service number isn’t even listed on THEIR OWN WEBSITE). After having no luck getting what I needed from Boost, William gave me his card and told me as soon as I get the information to give him a call and he’d take care of the port. In the mean time, I was able to use a temporary T-​Mobile number to make and receive calls and play with my new phone.
After finally figuring out the maze that is Boost’s help line, I called William and took care of the port. The next morning my cell was working and I was ready to take on the world with my Samsung S5. Also, apparently they’re really keen to have you insure you phone, they offered to drop the activation fee if I insured my phone for the first month and they even offered to cancel the insurance automatically. I have no idea the motivation behind this, but, hey, free insurance for a month. Overall, I’m extremely happy with this store and can’t say enough good things about both the overall store and William O.
PS, @Hans H. there’s this crazy thing called the internet that if you go online and go to your T-​Mobile account, you can change your plan extremely easily. You also can’t count time waiting in line as service time… idiot.

Great service by the shop personnel, but they spent 40 minutes on the phone with the service center just to add a simple feature to my plan.

I don’t know who the semi-​attractive brunette who works there thinks she is, being relatively good looking doesn’t make you important and she was as rude and nasty as any sales person I have ever dealt with. My phone had been stolen, I desperately needed a new SIM card and ultimately left the store without one because I was afraid I’d lose it in there. As a rule, if you’re working, I respect you and your job but someone needs to tell her that she works retail at T-​Mobile.
It’s fair to say that I despise T-​Mobile in general but somehow we’ve made it work for the last 7 years. There will not be an eighth. These people are only surpassed by eBay as the worst customer service for a major company.
F-​. I went to the store at 52^nd and Madison and was in and out in a minute or two after chatting with the extremely pleasant person who was working the counter.

The T-​Mobile customer service at this store has been my worst experience in 6 months in NYC. I went to T-​Mobile Store and was greeted by ‘Manny’ who asked me to wait for sometime.
Later I was assigned another Customer Service Associate «Insiga» who started narrating the process and giving me details (without a smile **like a dead fish**). While I tried to share my side of story and what exactly I was looking for, the lady became unruly and aggressive. Even though I was trying my best to be polite, she still continued with her attitude. When I lost my cool, and told her that she is unnecessarily being aggressive and that’s not the way you should be treating your customer, she asked me «What’s your problem ??»
I immediately felt I should throw the T-​mobile Sim Card on their face and ask them to close it.
Soon, I will do so!
T-​mobile needs to teach their folks how to manage customers and not be so unruly, aggressive and unapologetic to them.
Bye Tmobile

This store is great. Everyone there is super friendly and helpful, especially the retail associate I worked with, Sharisse A. She took her time to explain everything to me (I was coming over from Verizon, and a little nervous about making the switch over from a company I’d been with since my first cell phone ten years ago). She pulled out a calculator, went over different options, and made sure I was fully comfortable with my choices before proceeding. I didn’t feel rushed or overwhelmed at all and walked out with a smile (and a brand new, gorgeous HTC One!). I’ll definitely be coming back here if I need any help with my phone or plan!

Generally I would rather get a root canal than have to stand in a mobile phone shop surrounded by the negative energy of thousands of people having been told «i cant help you. that will cost $ 500» before me. Thats my negative vision of what mobile service providers shops are like. Purgatory basically.
But my experience today was refreshingly painless. I went during lunch hour. That should be the worst time. But my business was handled efficiently. I was treated well and the staff, while dealing with typical mishaps to my left and right were extremely helpful and nice.
I am glad to have the no-​contract deal, now. Unlimited plan. month to month. Lets see how it goes… Glad this shop is around the corner if I need them.

On a recent random evening of getting frustrated with my android phone I started researching to return the Apple mothership. I called the iphone guru. Her phone is surgically attached to the end of her arm. Literally, she’s missing a hand on that side. It’s incredible, the thing is never more than five inches from her nose, and she always manages to keep it charged!
She recommended a few options, but said Amazon buying wouldn’t work. I’d need to go into the sketchy land of craigslist. She called a few, and found some russians in coney island. I didn’t like the sound of that. Where’s Marine Park again? Corona what? I called a few, texted a few, and back and forth. Then I found one owned by a guy out in Flushing. I convinced him to meet in LIC, and the price of the phone was right. When we got to the part about cutting my sim card, I started to feel squeemish. You have to do what!!! to the sim card? Well older phones use regular sims, but new phones like the iphone use a microsim. So if you wanna use your t-​mobile phone… ok, calls to t-​mobile, back and forth, finally it sounds like it will work. So I go out to meet up at Sweetleaf coffee in Queens.
I arrive early and talk on and on with the barristas about the new shops opening, and tell them with delight that I’ve already visited their new shop in 11 211. Really they reply? You are a manhattanite? No I’m multi-​boro I tell them.
Finally the guy from Flushing arrives, and he sits down. I try the phone, I see the T-​mobile logo, he explains how the sim card just pops in etc. Since I haven’t *CUT* my card yet, I can’t try it. So I hand over the cash, confident I will be able to properly cut the card at a t-​mobile store.
We part ways and I make a beeline to the 7 train with drops me at times Square. A quick 1 block walk and I’m at the t-​mobile store.
The helpful attendant cuts my card, and we try it in the iphone. Searching… searching. She explains to me about unlocks versus hacks, I call the guy on the phone to get advice. Back and forth we go but still no luck. Still searching… The lady explains that she can retrofit the larger sim so I can still use my old phone, and i head home.
She was very helpful explaining, and all for free believe it or not. One of the best t-​mobile experiences I’ve had. But still I’m trying to get my poor iphone to work!

I’ve been in the market for a phone upgrade for awhile and have visited a few other T-​Mobile locations that basically ignored me while I was in their stores. Not the case here. One of the friendliest and knowledgeable group of employees I’ve encountered in a retail outlet in quite sometime. I am not the most techno savvy person, but Spencer set me up with a smartphone, walked me through the basics, and never made me feel dumb when I asked questions. It seems as though that should be a given for a salesperson, but it’s actually pretty rare. He even gave me his number in case I had questions about the phone after I got home. Now that’s what I call awesome customer service!

Went to this location because other reviewers had said it was the best T-​Mobile store in the city. Now I haven’t been to all the ones in NYC but I can say that this is by far the best, friendliest and most professional one I’ve set foot in, so much so that it prompted me to write my first Unilocal review.
I went in to purchase the Samsung Galaxy S2 as an upgrade two weeks ago and my salesperson, Manny, was extremely helpful and attentive. He took the time to answer all of my questions and to ensure that I was comfortable with my device. Even when the store got busy and he had to tend to other customers, he made it a point to let me know he hadn’t forgotten about me and that I could still ask him questions if I needed to.
I have to say I was very pleased with the level of customer service I received from both him and the other salesperson, Sherice, who was kind enough to put on my screen protector. Having this level of attentiveness and friendliness is very important to me, especially when I’m shelling out a substantial amount for a new smartphone.
I would not hesitate to return to this store, and would more than likely go out of my way to come to this location because I am confident that I will be listened to and taken care of.

I got to say this is one of the nicest T-​Mobile Stores in the city.
But I was shocked to find a better deal looking online when I wanted to buy a new Smartphone. My Apple iPhone got fried as it went swimming the night before. Poor thing forgot to bring scuba gear.
Well I found a GREAT new «Smart-​Phone» here for about $ 250 + $ 35 Activation… etc. I decided to think about it and went home.
When I did a search online, I found 2 companies that were authorised dealers (and seemed legit) that where selling the same phone and plan for $ 50 to $ 65 dollars less. with «Free overnight shipping» + «No Activation Fee»… If they came through as promised it would of been a savings of: $ 110 if not more.
So realistically speaking $ 65 dollar discount was a bate-​and-​switch by some website telling you to use a 10% off «Coupon Code» (in addition to the $ 50 dollar discount), which did not work, nor would they accept it at this online retailer.
The bottom line:
1. I got Free activation.
2. Had to wait 3 days for them to get their Head on straight and ship it out.
If I would do it all over again I would just go to this T-​Mobile store and buy the damn thing here (at any price and avoid the BS from online stores).
The Online Authorised Retailers are just scam artist, running false advertising campaigns and bate and switch tactics. On top of them trying to get you to buy accessories at 3 times the cost.
I could of bought my own T-​Mobile store with all the time I wasted talking to the online «authorised dealers».
Sorry guys, I’ll definitely come to you next time, and recommend this store to all my friends.

Paula tested my phone and got me a new one once it was determined the firmware version 2.2 froyo is causing issues with picture messages.

I give this place 5 stars one for each letter in the name of the saleswoman who helped me, I-​N-​S-​I-​A. She truly stepped up to the plate and walked me through the features of my new phone (and I even got a free NBA t-​shirt).
The store was very crowded and it’s not a very big space to begin with. So as the flood of people flocked through the store trying out different phones, she patiently assisted me and answered my questions. She was knowledgeable, personable, and a few people came in to specifically see her about their phones. She knew their names right off the bat too, impressive. She was able to troubleshoot problems (one guy had a flight to catch and she had his phone working in no time), answer questions about phones, and still manage in the midst of multitasking to make me feel like a valued customer. Now that’s what customer service is all about.
Despite this never-​ending saga of anti-​spring weather in NYC, shopping for a new phone (I got the BB Bold 9780) with stellar customer service at this location was one of the highlights of my day!

This review is more for the service than the store. However, let me mention that this store is just OK. Nothing glam. The salesperson I worked with was good, and like me, he focused on the appearance of the phones moreso than their gadgetary features. He did lead me to get the Samsung Trace, which is very cute and pretty teeny. People still compliment me on it.
I must admit, it was the luscious Catherine Zeta-​Jones who first stole my heart away from Sprint. Her job wasn’t all that hard to do, given Sprint’s crappy phones, the fact that they blamed me when my phone just all of a sudden conked out on me, and it dropped all kinds of calls in all kinds of places. The big thing was that whenever a call with my dad was dropped, the man seriously freaked the fuck out. So I had to switch to a service that dropped less calls, and my friends suggested T-​Mobile.
T-​Mobile and I just had our second anniversary, and the love is still very much there. I’ve had a very negligible amount of dropped calls, NO dropped calls at all with my dad, for which he is very happy (as am I), and a signal almost everywhere, except for my office. I haven’t yet mastered the whole SIM card and use-​your-​phone-​in-​another-​country deals, but someday. I feel like I’m really get my money’s worth on minutes, MyFaves, and my text-​bundle thingy.
I’m sticking with T-​Mobile. Next up will be a Blackberry Curve!