Sunglass Hut

Worst customer service imaginable. Tried the Home Try-​On program at Sunglass Hut, which turned into a nightmare because I only received 3 out of 4 sunglasses in my package. Went to the store and associates were rude and unhelpful. Was charged $ 350 for a pair of sunglasses I never received, and had to call the customer service line 7 times between October 30 and November 18 before I got a hold of a manager. Waiting to see if I actually receive my refund in 3 – 5 days, or if this is another empty promise. Will probably never purchase from Sunglass Hut again.

This place has immature lazy people who just greeted people and likes to stand there looking pretty. NONE of the SA approach me in the beginning to he helpful or make suggestion at all!
I walked in and they all stood around mostly just cleaning eyeglasses. The sad part, there was about 6 salesperson. Some guy ask me if I have any question or need any help then walked away! He must be blind or deaf. After doing another round within the store with no one paying attention, I walked out the store with no «thank you have a nice day!». Guess these batch of SA are miserable?
Mind you, I went to a couple of stores around the area and they were very courteous and helpful, making suggestion and if I was indecisive even gave me a business card if case I change my mind.
I refuse to do business in this location unless their management changes. They should train SA in how to treat a customer regardless if they’re making a purchase or considering it.

Super touristy spot, okay selection, salespeople will make you try glasses on even though you don’t want to.

This place is dangerous. But their sunglass collections is awesome. And everyone was very helpful.

Avoid at all costs. Took 45 minutes and at least 7 salespeople to perform an even exchange for a defective pair of glasses.

Just got my first sunglasses ever here. Beautiful. They have a great selection: I have had hard time making decision until I tried on a pair that eliminated all the questions. Usually I like couple sunglasses from an entire store, but here I was running back and forth in excitement. The associate was extremely helpful. Unfortunately he has never introduced himself, but if you see a tall brunet guy wearing Prada glasses, he knows what he is doing. He spent more than an hour with us and was really dedicated to making us happy. Other stuff was very welcoming as well. Completely satisfied with my purchase. Minus one star for the prices ;)