Sudsy Water Laundry

The only reason I come here is because it’s right next to my house, but this will definitely be the last time! 8out of 18 dryers DO NOT WORK. The customer service (getting change) is subpar and the sry cleaners next door is a joke. It’s worth paying a bit extra and walking a bit further to another Laundromat.

ABSOLUTELY HORRIBLE!!! They lost my clothes TWICE!!! It was my fault for going back after they lost my clothes the first time. I dropped my clothes off around 8am on a Friday morning, I go to pick them up 8p on a Saturday night, and not only are they not done, they are no where to be found. The next day when I call about my laundry the woman (manager, owner, idk) just didnt give af. She never apologized, would not speak to me, she spoke through the receptionist. When I asked were my clothes were i was told they had to be located. When they were finally «located» and I asked why they were lost and not done she said, «MAYBE we were backed up» Excuse Me!!! Maybe, where is the customer service!!! Where is the phone call saying, «Our apologies but your laundry will not be ready when expected.» Instead there was no eye contact, a FALSE sense of professionalism which was really an «idgaf» attitude, and not ONCE an apology. And to top it all off, I am missing pieces from my laundry. The last time this happened I8 had to search through the laundromat for individual articles of clothing that were not in my laundry bag. I will NEVER go to this establishment again. The place on 141St (onlyba block away) has same day service for no additonal cost, and they have NEVER lost my clothes. I only went here out of necessity because it is literally on the corner, and 141 st I have to cross a street, but crossing that street is absolutely worth it. I could not beleive how nonchalant the MANAGER/​OWNER was, she was horrible. This place will not be in busy long, and will never get my business again. Run away frok this place if you want to keep your clothes. Ugh!!!

Never coming back here. Originally I wanted to bring my best winter coat in desperate need of an emergency cleaning on a Sun when the accident happened but they didn’t pick up the phone when I called to check if they were open. When we passed by later though, they were open. When I was able to bring it back on a Wed, I also brought another jacket. The customer service rep there tried to get me to pay up front for both jackets. This isn’t common practice to me and we settled on me paying for one as a deposit. She inspected both jackets thoroughly and I left them with her. I returned on Sun to pick them up and was told by another much nicer customer service rep that unfortunately one of the coats, mine, the one I explained to her colleague was so important to me to get back ASAP, that she examined and noted was missing it’s hood, couldn’t be cleaned bc it had a leather trim. No one called me or emailed me to tell me so I could come retrieve it and send it somewhere more appropriate. When I discussed the issue I expected some kind of apology in the form of a discount or coupon for the pretty big inconvenience but that wasn’t offered. I have a huge pile of clothes needing dry cleaning and I was hoping to be able to do it here locally but that’s not going to work, I’ll have to send it somewhere else.

I love this place, the way they fold clothes is amazing. .You can just put them in your drawer and it’s all done !!! This is the way to wash.

I’ll admit it. I’m lazy. But sorry (not sorry), spending an entire day in the laundromat even if it’s bi-​weekly is, come on, just not a good use of my talents (if I’m in a position to avoid that). You can find cheaper pick-​up/​drop-​off places, but the slight price difference is completely worth it (if you’re in a position to swing it)…let me tell you why:
I’m also clumsy/​messy as hell and more likely than not have mysterious stains all over basically everything. They seriously must hand sort through and inspect everything because I’ve been FLOORED by how meticulous they have been with getting said mystery stains out.
Delivery person has also been on time (or even 10 min early) in 100% of my experiences. And they take dry-​cleaning (reasonably priced) if you just separate it out, which is helpful, since, cutting down any potential barriers to being a functional human, is helpful.
Well done, guys.
P. s. There’s a new delivery guy and he’s pretty sub-​par: grumpy, inconsistent… not really sure if I’m going to continue my relationship with this place because now things are shitty. They didn’t even come when scheduled the other day? Not sure. Up in the air.

I had high hopes! I used this place twice and the first time, the pick-​up guy was super late, and wondered if I could wait for him to arrive, I politely explained that I too have to get to work and rescheduled. So I thought, third times gotta be a charm right? WRONG. I scheduled a third pick-​up for the following day at noon. I made it a point to get back home as close to 12 as I could and got in around 12:05. I waited a few more minutes before I made a phone call because I didn’t want to seem naggy or impatient.
When I finally made a phone call around 12:20, I was told that the pick-​up guy was gone for the day and he had told them no one answered my door. I didn’t get a phone call from him or the place stating he was there. I wouldn’t have been so angry about it had I not had a similar experience the previous pick-​up where the pick-​up guy couldn’t get in my building and made it a point to call me.
Consistency is key for businesses! I think they need more solid communication practices between their staff and customers. They are a little rough around the edges, and I hope that they are able to work out these kinks!

Don’t do it guys! I have been going to this place for a while now because it is the closest to my apt but EVERY TIME there is an issue that gets worse and worse. If you love your clothes or even like your clothes don’t trust them with these women.
They will say your clothes will be ready on a certain day and then you show up to pick them up and they are still dirty crammed in the corner and haven’t been touched for 2 days.
OR
You will show up and they won’t even have the laundry IN THE BUILDING! And they CAN’T TELL YOU WHERE IT IS! In broken English the lady will attempt to explain something about your laundry being taken to the Bronx to get washed… (so much room for lost clothing) And then after 7 days of waiting you finally get your clothes back that have clearly been washed and dried at the highest temperatures possible because they are now 2 sizes too small.
Basically if you want to wait 7 days to get 90% of your clothes back all of which are 100% too small… this is your place.
I recommend finding one of the many other laundry mats around town.
This place is awful.

I thought this place would be good because the first time I took laundry, it was folded so neatly and smelled good. I thought my sheets were yellowed, but wasn’t sure if it had been there before and hadn’t noticed. I used them a few more times and found that either the quality of the washers or the detergent is awful and is ruining my clothes. And then I found two of my white work shirts were completely yellow.
And then I took a nice blouse to their dry cleaners and they ruined it. I will not be going back.

I really am growing to like this place. Its a bit expensive (about $ 50 for pick up and delivery of a 4′ tall bag of laundry, towels, etc) but the service is great. Many NY buildings do not allow onsite washer/​dryers due to the old plumbing, so laundromats are the only option. This place has prompt, friendly pickup/​delivery laundry service.
The pick up as early as 7am and are ALWAYS right on time. The first time I was a little wary because they dont give you a slip proving they took your clothes. However, they called a few hours later with my total and asked that I pay online via paypal and let them know when I have made the transaction to confirm delivery. They will deliver the next day at the same time or the same day if you want. The drivers are always extremely friendly, polite and professional. I really like how they respect my time and I like paying online. Like I said, its a bit extra but definitely worth the convenience.
I also prefer Green Earth Soap, which is available here. I have had previous experiences with other laundromats where the detergent gave me a rash. Hasnt happened here bc I wont chance it.

I wrote an email regarding their service with no response from the owner. Poor customer service.

I literally hate doing laundry. It is clearly the dumbest household chore. It’s like the fifth circle of hell, the angry one, and doing it feels like you’re in some weird Norton Juster Phantom Tollbooth time suck– you know, where the man with no face asks you to move a pile of sand five feet away, one grain at a time.
This is why I am very grateful for Sudsy Water. You can schedule appointments to have them pick up your laundry online and specify clear directions for how you want them to do it (low temp dry, extra bleach, etc.). They drop off your laundry just a day or two later, and it’s perfectly folded. I even hand wrote some specific directions and they followed it to a T, safety pinning the directions back on to my laundry for delivery to ensure it was done right. Awesome. Sudsy Water now does pick up/​drop off of dry cleaning, too, which I can’t wait to use. They’ve also been very flexible with time and were willing to drop off my laundry at 6:30am so I could grab it before I go to work. The delivery guy is super friendly and smiles whenever I open the door to greet him.
It’s much more expensive than doing your own laundry at $ 1 a pound, $ 30 minimum, but for me, the convenience of pick up/​drop off and online scheduling is worth it. They were also about 15 minutes late to a pick up, causing me to be late for work, but the woman on the phone was very polite and apologetic, and they were extremely punctual for the delivery afterwards. Small issues aside, I’m super stoked about this place and will definitely continue to use their services regularly!