Starbucks

Best Starbucks in the city. My drink has never been wrong in the 3 – 4 years I’ve been coming here daily. It’s regularly crowded (locals, tourists, and work-​folks alike) & the staff makes an effort to keep the lines moving and the drinks coming. Well done!

My favorite location in the whole entire NYC! The team at this location is always so welcoming and remember me and what I like to drink every time I stop in. My favorite team member is Max. She always greets me with a smile and the warmest hugs if it isn’t busy. Not to mention they always have me trying to mixes of flavors which always sends my mouth into a frenzy. Definitely one of if not the best Starbucks location here in NYC.

I read the other reviews about this location and I have to agree with them. The staff here looks like they hate their job. What makes each Starbucks store stand out are the people that work there and this location lacks the friendly environment. I know they have to deal with rude customers everyday but it’s how you handle the situation that defines you. It could also be poor management. Take care of your employees and they will take care of your clients. With that being said, this place needs improvement in service.

This store has the rudest staff I have ever encountered at a Starbucks. It’s one thing to be really busy and make your customers wait 20 min for a coffee, it’s another to be screaming and fighting with other employees in front of customers and then act angry towards the customers for getting impatient for their drinks after waiting 20 min. No thank you.

busy starbucks area!!! people who works here are so rude!!! they have to listen carefully!!! mean service!!!

I’m very disappointed in this Starbucks … I’m a huge Starbucks drinker… I’m a Gold member that should say it all!!! I have never had an issue nor a compliant… but today !!! We came in party of ⁷⁄₂ kids, we all ordered drinks! Shall I say we all paid for STARBUCKS DRINKS … Our kids had pancakes that we bought down the street, we had them eat on the go cause we had a schedule to follow, so I had the kids eat their pancakes while waiting for our drinks when some lady who works here RUDELY came and told us they could t eat here they had to go!!! WTHeck! I totally get if its a policy but she could of nicely made us aware of the policy!!! OR just in general approached us in a different manner!
If I could give them NO stars I would!
We stood in New York 5 days and passed this Starbucks everyday but walked further to another Starbucks… I refuse to give my business to a place that has no customer service!

Starbucks reviews? Why? Everyday I wake up cranky and coffee corrects this. For the 4^th weekend in a row this ‘bucks has made me crankier. 4 people working and only one taking orders — the line grows and so does my fury. Clearly a management problem.

I have been to this Starbucks twice and I absolutely love the staff in the morning (since that’s when I only go)! The staff is always upbeat and always are singing to the music that they play and is just a place to brighten up your morning. The service is also pretty fast when it is busy. When I have business I’m they city I would definitely come back again!

One of the Barista’s greeted me in his regular upbeat fashion, my groan was a desperate ploy for a response to him. Having an undeservingly bad weekend and playing out the demanding upcoming work week had left my mind clouded. It was evident that I was desperately in a need for a laugh. After brewing my regular drip, he stopped what he was doing and asked me if everything was OK. I guess the exhaustion on my face shined bright and he immediately followed up with «have you heard the one about a shipwreck.» Understanding his question was in reference to a joke, I said «no.» He delivered the joke perfectly causing the coffee that I just sipped on to come snorting out of my nostril. Needless to say, I walked out of the shop smiling all the way to the office. This is the model customer service that businesses need to teach and instill in their employees, knowing your customers and using the personal touch effectively. Yes, the coffee is pricey — but it is really good, the service is quick and the staff goes above and beyond for their customers. This place is the best coffee shop I have had the pleasure of visiting.

This is my favorite Starbucks to get coffee fix. The staff here (Rabeen, Avon, Gloria, and Dillon) are extremely polite friendly, they work fast and always make my drinks EXACTLY how I like it.

Not the best set up here. There’s a tiny nook to walk through after you’ve made your order. What happens if someone can’t squeeze through there?! It doesn’t help that this Starbucks attracts ALOT of lost and confused tourists. In my attempts to get a quick coffee, there are always tourists in the way. And sometimes the baristas take a very long time to make a coffee. I’ve stood there for almost 15 minutes, many of times!

The Starbucks always moves quickly and efficiently. You can tell the baristas are happy to be there but not standing around and interesting more in each other than the customers like other locations. Also, I have never had my order messed up!

Unenthusiastic staff. We were here as a quick drink stop before heading to Central Park. The girl who served me sounded like it was the worst day of her life. Her monotone voice put me off, especially as a tourist. She took my order, which was a Venti Very Berry Hibiscus and Tall ice water, almost grudgingly. I had initially asked for a Venti ice water, but she gave this lame excuse for not being able to provide it. If I’m paying $ 5 for another drink, what is the harm of using a Venti cup for the water? Our drinks took too long for something so simple and plus they weren’t even busy. Perhaps one of the worst Starbucks I’ve ever been to. Pro-​tip: If you’re heading to Central Park, just grab a $ 2 drink from any of the dozen of vendors at or around the park. It’s cheaper and faster and you don’t have to put up with staff found at this place.

The setup here is not great. There’s a tiny space to squeeze through between where you order and pick up.
I like the one on the corner of 54^th & Broadway better.
Having said that, last time I was here the service was fast and friendly.

Unfortunately, this is the closest Starbucks by my job. Unfortunately, I’m almost always late for work when I stop at this Starbucks. Unfortunately, my tardiness to work is never my fault. This Starbucks takes FORRRREEEVVVVEERRR! I understand there’s a morning rush, but geesh! I treat myself to Starbucks about once a week or so and I HATE knowing I have to come to this one. Don’t get me wrong. The staff is super nice and it seems like they are really trying to keep it together, buttttttt something isn’t working back there.

Speedy, nope.
Organized, nope.
Clean, nope.
Order Correct, nope.
Will be visiting again, nope!

The people here are so nice. I have never been to a friendlier Starbucks. They were also fast and accurate. A+++

I went to this Starbucks for the first time today hoping I could just pop in for a coffee that could accompany me as I walk to school. I’ve always passed by it but thought it looked really nice and airy inside. It turns out I should have kept passing by it.
I felt like I was in there for an hour waiting for my order to be taken although there were only about three people ahead of me in line. The service was unnecessarily slow; she was taking her sweet time fulfilling orders — just doing everything very slowly from putting the pastries into the oven to heat, to retrieving cake pops, with none of the other two or three present employees helping speed up the process.
Finally my order was taken, and now came part two of the waiting game. The lady making the drinks was nearly six orders behind, and each drink took her SO LONG to prepare and serve. I couldn’t believe this, because I’ve been to Starbucks with ONE person working much faster than this crew, like the Starbucks in the Target where I work.
I eventually got my cinnamon dolce latte… and guess what? It wasn’t even worth the wait at all because it was the first time I’ve ever had a badly prepared coffee from Starbucks — it definitely tasted subpar and not at all like my usual cinnamon dolce. I was now running so late for class, and for what — a crappy (and fortunately free [thank you Starbucks Gold]) cinnamon dolce latte that took at least fifteen minutes to get (I swear I’m not exaggerating). Slow and disorganized service means I will never return to this location. They get a star for the pretty shop, though — it’s a sort of large and open space with a good amount of seating.
I’ll definitely stick with my usual spot a couple blocks up on W 58^th.

Why the bad reviews? I’ve been here twice for breakfast (since our hotel is right across the street). The service is wonderful, friendly and the latte is made just right. Not overly sugary like some starbucks!
Oh and how wonderful that there’s free wii-​fii!

I’m not one to normally review Starbucks, but…
This Starbucks is open until Midnight most days of the week and is only a couple of blocks from Times Square. They’ve got a pretty large space with plenty of seating. This is a great place to park yourself for a bit if you need the Wi-​Fi.