Starbucks

Rudest customer service I’ve ever experienced. You would think having a Starbucks in grand central would be fast and efficient; complete opposite. They need to expand and train the staff (or hire better people) I would rather take my money and business and go to the other coffee shops in GCT.

This is consistently the worst Starbucks I have ever been to by far. You would think that a Starbucks located in a train station would put efficiency and service as one of their priorities… Not this one. It is very disorganized and on multiple occasions I have had to give up my drink because it couldn’t be completed in a reasonable amount of time (I’m talking 15 minutes) and I, like most people at this location have a train to catch. The employees are usually somewhat friendly, but it’s obvious that this location needs better management presence. In addition to being disorganized, it is the dirtiest Starbucks (the floor and counters are always gross) that I have been to as well. Let’s hope that Starbucks figures it out at this location soon.

Solid and consistent coffees at this Starbucks location. Line throughput was excellent.
Service was done with a smile. Enjoy NYC!

The people are friendly but I think operations needs to look into efficiency especially at this location since most people waiting for
Their coffee are also waiting for a train. Today I basically donated $ 5 to Starbucks because I couldn’t miss my train and couldn’t also wait any longer for my latte. There was also a general sense of disorganization unfortunately, with people asking about the status of their drinks and getting back shrugs.

I have been a loyal customer of Starbucks company for the last almost twenty years. No matter where is the world I am, Starbucks is a place of my choice. And not only for a cup or coffee but a warm, friendly and highly professional service. That was before I found how rude, dismissive and unprofessional some locations employees could be. I am talking about a shop at Grand Central Terminal in NYC. It is a high demand location and I do believe if somebody is not able to coordinate one should not be working there! Taking a train from GCT regularly I often stop by at Starbucks to get something for the road if I can’t get to another store on my way and the service has always been a bit iffy but last few months it became an absurd! Yesterday I place an order for a not too complicated drink with non-​fat milk and sugar free syrup: firstly my order was put in wrong and when I asked to make a right one I got an attitude to the extend: «you do not know what you what» That was uncalled for! I did address in a polite manner! At that point I was running late for my train. Barista kept saying it will take only two min to redo the drink. It took three tries to make what I ordered and a lot of misplaced attitude. When I tried the drink: the milk was whole and syrup was sugar full. It was too late to go back as I didn’t want to miss my train. Could anybody explain to me what has happened to a such a high standard customer service company?

Alwaysssss rude omg. Twice they forgot my warmed blueberry muffin and/​or gave it to someone else by «mistake.» When I asked the worker about the teas they have because I was not familiar with them he only told me two types of teas they have as he looked annoyed af. Then I went to the other side for my tea and didn’t know they made it for you then and there ;and he knew I ordered that tea but made other coworkers yell out my order like I was deaf and literally not right there. Wouldn’t it have been easier to put my name on the cup? Is it that hard to have manners? I asked for him to give me honey which he did not, so I gave up on him totally and went to the girl cashier who blatantly ignored me as I stood right in front of her, so I asked her and she ignored me as she yelled something out to her coworker friend. Then I said it againnnn and finally got my honey. On top of all that I burned my damn tongue on that extraaa hot ass tea for no reason though ! I hate this Starbucks so much honestly. Every food place in Grand Central is pretty much the same so I wouldn’t recommend any place here to anyone unless you have to or else you die type situation.

Main level, Track 37.
Smart use of minimal space, well staffed, good timing, and friendly service.
Thank you!

Hands down, the WORST Starbucks I have ever been in. The baristas are usually engaged in private conversation to call «next». Not enough staff to keep up with rush-​hour needs. The floor is constantly filthy. My order is wrong more than 50% of the time.

The Starbucks is located in Grand Central terminal. Starbucks has everything every other Starbucks has. They do have a good selection of baked goods. It’s located on tracks from 32 to 40. More specifically track 37.
The staff here is great the one guy kept joking around with me and one of the other employees. About how I’m in his Starbucks fan club. In that he’s the most famous cashier Starbucks is ever seen. He did tell me that he likes working here and I told him don’t quit your day job buddy.
Overall the Starbucks is a good place if you’re headed to the train and you just want to grab a tea or a coffee for the ride back on the Hudson line.

Its a Starbucks, a chain focused on supplying magical caffeine conveniently every four blocks. This location is right by track 37, across from Juniors on the main level. On weekday mornings, the line stretches out of the store toward the main hall. While ridiculously crowded, the line moves fast — a barista will walk down the line to collect orders in advance of the register and minimize wait times. I think the staff works well together here even though its very high pressure.
There is NO seating, only some counter space to stand. They also don’t serve sandwiches or oatmeal, but can warm up a pastry.

Slowest Starbucks in the world. (Right in front of Track 37)

Wow! This Starbucks exceeded my expectations! I came in around 10:45 pm and Stevey (or Stephey, I dont know which) took my order. She treated me extremely well. The baristas made one of the best drinks possible! I travel a lot so I have been in a lot of Starbucks but this one takes the cake for the best service and drinks! Thank you to all who made the experience so enjoyable!
P. s. If Im here next year I would love to be your Valentine! Lol Stevey

I realize this is strange, but I like my skinny vanilla lattes sweet, so I always have 5 sweet and low packets added to my coffee in my order when I am in a rush to leave .(When I’m not in a rush, I add the stuff on my own). I’ve never had an issue until today. This barista at Grand Central Station Track 35 mocked me when I asked for 5 sweet and lows in my order. She stated very loudly and snidely «5 sweet and lows?» to embarrass me in front of all the customers. I responded «yes, 5». She had another employee write the order on the cup yelling slowly and again very loudly «she wants ‘5’ sweet and lows» as she stared at me. The employee writing the order began laughing… Is that part of their job to question how customers like their coffee? She couldn’t just take my order like the other hundreds of Starbucks I’ve been to??? She is THE WORST representation of Starbucks. To make things worse, upon getting my coffee I noticed how light my coffee was. When I opened the lid I saw there was ALOT more foam than usual.
I was so frustrated. At that moment I was never going to step into another Starbucks ever again! After I cooled down, I figured since this has been the only instance I experienced this type of service, I would hate to stop ordering from all Starbucks. I’m very disappointed someone like this is employed by Starbucks when 99.9% of the rest of the baristas are so wonderful. Reading other reviews, sounds like it’s normal practice for them to rip customers off on coffee by filling the cup full of foam. Thank goodness there are so many other Starbucks to go to!!!

I wouldn’t usually write a review for someplace like Starbucks because I feel that you’re *usually* going to have the same experience regardless of where you go. BUT, I was there recently and had a great experience that I felt was worth noting. Sidenote: this was at the location directly across from Papyrus.
I was there on a weekend morning so it wasn’t too busy but everyone working there was so friendly with a *genuine* smile on their face. I got my drink and noticed that the milk containers were empty so I brought it to the barista’s attention and it was taken care of right away and they apologized to me. As the barista was refilling the milk containers at the little counter, he noticed that there were only small straws and that the girl next to me and myself both had venti drinks. Immediately, he said that if we wouldn’t mind waiting a minute that he would see it there were large straws in the back. Sure enough, he comes back out with a package of large straws and hands one to each of us before refilling the rest of the bar.
Someplace like Starbucks is always going to have customers and a following but the people working here are just great… plain and simple.

This place needs some more seating!!! There is really no place other than the Starbucks to chill, people watch, and sip some coffee. The fact that seating can be hard to come by (and no electrical outlets to plug in your devices) is a major drawback. It is also off in the corner so if you want to pick up a quick drink before you hop on the train you better make sure you have enough time. The employees are always super nice.

Fastest starbucks around. In morning you can be in and out in 5min. No seating, but perfect for commuters passing through Grand Central going to work.

Who knew there was a Starbucks tucked so far into Grand Central? Yay. Limited seating, more of a counter.

It’s more like a kiosk, in terms of size, with no seating but the baristas are fast and it’s a convenient place to grab a cup of coffee at Grand Central.

Ok, so it’s a Starbucks, but here’s my story.
8:30am Christmas Day, and Joe The Art of Coffee in Grand Central is closed. This is the only other option pre-​train. Order a gingerbread latte for my girlfriend, and a soy cappuccino for myself. As I pick the coffees up I realize something is amiss, as mine weighs about half that of the latte. Taking a sip outside, it turns out my ‘coffee’ was ¾ froth, and some awful, scalding hot milk in the bottom. I threw it out straight away, but with hindsight, I should have complained. Not the greatest problem in the world granted, but teaching your staff how to texture milk should be mandatory when you’re charging people four bucks.

Starbucks is on average a 2.5 Star chain but this one gets an extra star and a half for efficiency and excellent customer service. But minus a star for extremely limited seating. This is a grab and go Starbucks.
As nice as the employees are here, the coffee/​espresso quality remains the mediocre starbucks brand. For the prices you pay, and not being a place you can chill and enjoy at to make your money more worth it, I can’t give this one four stars.