Starbucks

This is the first time in my Unilocaling that I’ve ever given one star. With that said, this has to be the worst Starbucks I’ve ever visited. The baristas have no regard for you. The pastry case is always empty. They are always out of something, without fail, whenever I order. Tonight I walked up to the register and the barista was scrolling through his IG account, looking up bothered that I’d interrupted him. They were out of soy. I left empty-​handed & went to the Starbucks on 39^th & 8^th, which, coincidentally had way better service. If you’re shelling out $ 5 for a beverage, go to that one because port authority sbux employees don’t value your dollar or your life.

Starbucks has gotten worse and worse over the last decade. Once the «undesirables» started drinking this stuff, the standards have dropped. This is for SAVAGES!

We actually downgraded the rating for this place. The cashier Shauna is beyond pissy and has a huge attitude. Do us all a favor since you’re not a people person and get a non customer service job. Starbucks corporate, stop hiring people that aren’t capable of handling a simple miscommunication. I ordered a venti dark roast iced. She said OK rang me up for a hot. Then handed me a hot. I said I asked for it iced. She said no such thing. So I said fine give me a cold brew venti. She pitched a stink fit. What is her problem? She went to 2 other employees that assisted her with the change. The lady that refunded my card and recharged me accordingly was nice. She stopped sweeping to assist. Perhaps she should be serving the customers and Shauna be in the back sweeping. On top of that she walked away from her cashier after the transaction leaving a whole line of customers for one cashier… Seriously?!?

Not enough tables, and it seems like the chairs are being dragged from place to place. They need to up their game. I got about a teaspoon full of ice in my iced coffee and had to go back and ask for more. The Starbucks in East Rutherford can go through more traffic faster than this place does, and I was there on a weekend.

Ordered a VENTI raspberry mocha, it’s right there when you walk through the door, they even have it drawn as a frap but the girl behind the counter charged me for a grande white mocha with rashberry syrup for a total of like $ 5.50 then they made a white mocha with raspberry syrup and no white mocha syrup, wth, then also ordered a VENTI passion tea lemonade and she charged me for a venti yet my drink came in a grande cup… I guess she doesnt know what venti means?

This one’s for the evening crew, not the morning, morning is chipper and fast. On a sunday I catch my bus at 6 pm, i was on line at 5:29 and when i realized there were at least 18 ppl who had already paid and were standing around just waiting for thier drinks to be made, i decide to just get a cookie without the frappé i originally came in for. Then finally at 5:52 it was my turn, I thought ill just get my cookie and run up, not possible. The guy in front of me buys two bags of coffee to get a free $ 5gift card. For some reason the cashier doesn’t know what he’s talking about even though there are signs posted about this in every possible view. I had already asked for my cookie and wanted to scan my app, but the cashier can’t handle it, really? Just hand me the damn cookie so i can go and not miss my bus. So i had to leave, and as i left i noticed the sad sea of angry faces still waiting on thier holiday drinks.

Usually long lines in the morning and evening during rush hour but they’re pretty good with taking orders and not mixing up your order.

For anyone who follows my Unilocal persona, you know that I’m a Starbucks fiend. I’ve been to several dozen locations around the tri-​state area and, despite what you may have been told, not all locations are the same.
This branch has been an important stop for me on my infrequent trips through Port Authority, and the caffeine boost is often the difference between my getting work done or putting my head on the table for a nap. While this is, as one would expect in a major transit hub, a very busy location, the staff is friendly and efficient… yes, even that one time I had that trainee who struggled with the register.
There isn’t much else to say – it’s Starbucks, and they all serve the same products. What I can say is that not every location gets customer service right, and this one does.

Where shall I start? I think the Port Authority Starbucks location invented the phrase «at a snail’s pace». It has been open for months at this point, so I figured I would give it sometime to improve sadly it has not improved. They finally added an order screener to improve the overall efficiency of the order/​checkout process; however that is not doing the trick. There are several Starbucks, which have insane lines, with less space and this process generally works well. Quick ordering, quick check out and a quick order turnaround, however the Port Authority location is the worse. Do not go here if you are on your way to work you might not make it there within the same day. I keep my orders simple along the lines of black, no sugar, hot or iced coffee and there is no reason I should be waiting 10 minutes for a hot or iced coffee (this isn’t some complicated 800 calorie drink order here). I mean come on people you are not understaffed. Could the issue be poor organization? I give up!