Staples

Best staples in the city & I’ve been to them all. Ask for Champ the manager, he’ll take great care of you.

worst customer service of all Staples i have been to, and i go to many. i asked for assistance printing out 4×6 photos n was sent to self serve copiers. (if i wanted to do it myself i would have gone to the self serve copier to begin with.) i reiterated what i wanted n asked if that could be done at the copier. the girl behind the counter, who looked disinterested in life, nodded n said ‘yes’. i proceeded to try to print out 4×6 photos on the copier that only had regular paper n didnt print out anything smaller than 8 ½×11. Surprise! Surprise! it didnt happen! i ask for assistance from the ‘copy n print supervisor’ (title was on his card. i didnt make it up.) he gave me a lengthy explanation about how the copier has regular paper in it n it doesnt do 4×6 photos. I’m, apparently, so purdy cause i needed him to explain the obvious to me. i forgot to thank him for dumbing me down because he told me there was a 3 hr wait to print out 2 4×6 photos from a thumb-​drive and that i had to email him what i wanted. why did i even bother walking in the store?! LOL! i took his card, so i could get his title right for this review, n left. i can just print my photos at home since Staples cant be bothered w my business.

I choose to go to Staples instead of FedEx to use the printers, worst experience. The location was dirty, but I walked to the printing station and proceeded to swipe my card and log in to my account to print. the screen was not calibrated which made it hard to type and then it would not let me log in. Frustrated, I asked an employee if he could help me and he goes «ask her» and pointed to the woman behind the copy counter. She then goes, «oh I don’t know. use the one behind you» So i give them the benefit of the doubt and try the other machine. That one did not work either. After trying 3 more times, I look back to find the woman at the copy counter and she was gone. So I left.
Staples wonders why they are loosing market share.
1. purchasing online is less expensive
2. your customer service Sucks.
How do you tempt people to shop in stores when online the prices are better? You provide customer service. Without customer service — why would I waste my time at any staples location…

Poor customer service and nasty cashiers on a recent visit. I asked if stamps were the same price as the post office charges…“How would I know, I don’t work for the post office”. Conversation went downhill from there… the ‘manager’ was sitting nearby, playing with her phone. One word answers there and no intervention when the cashier became verbally abusive. (Called me a few choice names). I spoke with the actual store manager by phone 2 days later. Much «I’m sorry» but no real help. She did mention that stamps are indeed the same price as in the post office. Anyway… will not step foot inside this store again.

I went there today because I had a rebate coupon for a ream of paper. The packages of paper were displayed near the entrance (good for expediency) and I waited in the line of a very friendly young female clerk. However, another register opened up and I went there — but the woman was incredibly perfunctory, bordering on unfriendly. The rebate coupon wasn’t deducting the correct amount and it was quite obvious that she didn’t care, but I insisted she resolve it — and when she seemed reluctant (a polite way of saying she didn’t want to be bothered), I requested the manager. Unfortunately *she* was the manager… she then called some Staples department to resolve the situation, but it took forever and she was unfriendly to me throughout. Finally it was resolved and at least she apologized, although without much enthusiasm. Let me add that the young women working in the copy center area were very friendly, so I’d rather give 3.5 stars because of them and the friendly clerk — but the manager’s unfriendliness nixes the idea of making it 4 stars instead of 3.

Why doesn’t anything work? Tried their printing service from Google drive and Google blocks you from signing in then tried to email
and haven’t received a print ID. Went up to the sales associate who just told me to go to the back computer to print and here I am an hour later waiting for the one computer in the entire store that is currently occupied by someone who types as slow as sloths move (fun fact: sloths move so slow that they grow algae on their fur).

I saw a circular from Staples advertising an incredible price on the iPad mini2. I called a number of staples but most did not have the item in stock. I spoke to Craig Travis at the staples on B’way and 8^th street and he said they had the item. I showed up at 11 AM on Sunday when the store opened and the sale began. Craig was at the store again. His customer service was excellent. He was a pleasure to deal with. I left the store with a real bargain in hand and warm memories of great customer service. Thank you, Craig Travis and thank you Staples for the low price.

Terrible customer service. Needed to buy boxes and spent over 30 minutes in the store because nobody had the authority to correct a pricing error. Ended up leaving empy-​handed and frustrated. This place is a waste of time.

I was at this Staples today and the customer service I received was exemplary. I had been waiting for some school supplies to arrive and when I called, Benjamin looked for my items and confirmed they were in stock. When I got to the store another associate, Samir helped me with my items, and finally when I got to the cash register, the manager, Craig Travis patiently rung my order up. I say patiently because I had multiple coupons and gift certificates to use and he was accommodating and pleasant the whole time. I’m only taking a star off because inventory in this branch can be low but it’s due to the large number of students in the neighborhood.

The dreadlock guy at the counter was giving my girlfriend dirty looks all the time we were waiting in line. I wanted to punch him out she wanted to call for the store manager. Turned out that the creep was the manager.

BEWARE OF CHAM.
This guy will lie to your face, then turn to laugh with surrounding people for support.
We allow people into this country, for opportunities to better themselves.
But at our own expense?
I returned an item on 11÷13÷13.
I wasn’t there 5 minutes, before he said I had to take it elsewhere.
(I never met this man before, but I could feel some hostility.)
He stated Staples systems were down and he could not take a return.
And I would have to go to their 14 street location, after an hour or so.
(This was the first cold night we have had this year)
As I walked out the store, I turned to see the smirk on his face.
I knew he was a lair, but didn’t want to deal in this location again.
(If this is what Staples wants to represent their store, so be it.)
This guy should NEVER discriminate against anyone… LOL
As I walked to the 14^th street location, I relayed the story, and the employees looked at each other. BINGO! confirmation…
The manager at the 14^th street location, apologized and handled everything.

Cashier had attitude when I refused to pay $ 10 for a 15% off discount card. Why would I pay $ 10 for a card that costs more than my discount? Poor customer service!

JUST AWFUL! Let me start off by saying that the Copy and Print Center staff are absolutely wonderful. Both employees, Lauren and Felicia worked to make sure that my small business needs were met in a very timely manner, and the results of their hard work, everything came out beautiful. Upon returning to pick up another order, I was confronted by the Store Manager, Daniel, chastised me, the customer, and told me that I would not be receiving the rest of my materials, that the ladies should not have printed them for me in the first place and that it should have been sent out to another design team, which would have taken days. Now, having done business at Staples in the past, I know full well that when you buy materials in the store and have your file ready to go, they will print it for you in a timely manner.
This General Manager as he seemed to enjoy referring to himself as, was so rude, telling me that he had told the staff to no longer work on my project, and that he would be «speaking» to them about it. He went way over the line explaining to me that he was reprimanding his employees both cocky, arrogant and arrogant beyond belief. I explained to him that I had already paid for the labels that I needed to print. He told me they would not be printing them for me, they do not do that at Staples. Then, I ask, what DOES Staples Copy and Print Center do? What a TERRIBLE experience. Rarely do I file a formal complaint with Customer Service, but Daniel is way off of his mark in dealing with clients. It is a shame when he has such a talented staff working under him. It really does not look good for the store or the company. I will surely be taking my business elsewhere in the future.
Christopher F.

I went into this store to pick up a ream of copy paper. It was marked $ 3.99.
When I checked out the clerk said, «That will be $ 7.61.»
I said, «But it’s marked $ 3.99. That’s almost twice as much as the paper is marked.»
She said, «You get it back in the rebate.»
I said, «That is whacky. Keep the copy paper.» And left,
This is a perfect example of greedy marketing that drives customers batty. Stores count on us not to send in the rebates. Foolish. It’s natural to resent that.
We won’t shop again at Staples and will share this horrid, rip off rebate scheme with anyone who would like to listern, including the Haggler at The New York Times.
You’d think they would rather be supportive and encourage customers to return by simply offering value… That would be EASY.

I’ve always loved shopping at staples. I’m a dork for office supplies! This location however was a bit difficult to navigate. It took me 10 minutes to find the divider folders. I guess I am just not use to the multiple levels yet here in nyc.
On the plus side while walking around the store I found a sale rack that had the exact folder I was looking for, for only 5 dollars! In the other section that had them they started at 10.99.
Nothing like saving a few bucks on a hot day!

A special thank you to the generous cashier lady who told me to pull down my skirt on the backside because it was stuck under my jacket. God knows how many videos there must be floating around of my little Asian butt walking around Greenwich Village. I’m glad someone was nice enough to point it out to me!
Note: I was wearing thick tights… don’t get any ideas!
Aside from the woman who saved me from embarrassing myself further, this Staples is not very memorable. The store is pretty organized though, and the gentleman downstairs was helpful. Now that I think about it though, maybe he was just nice to me because my butt was showing. Grr.
The downstairs area has all the office supplies. Their notepads were on sale for $ 1/​each rather than the usual $ 1.99. Sweet deal.

If you appreciate bad attitude, laziness, and overall slackerism, then this is the place for you. Id give this staples 0 stars if possible. I needed some emergency business cards about 1 month back. FedEx/​Kinkos had a better selection but did not offer same day service so i picked staples instead, this one in particular because it is a ghost town considering the area it is in. Completed my order and was advised to pick it up in 4 hours. No problemo thus far. I go to pick up my order 4 and a half hours later. When i get to the counter and wait 5 min for the girl working to finish her personal conversation with her fellow employee, i give her my order # and wait for my cards. Her response «Well…umm, sorry. We are really busy so you’re gonna have to come back in 3 hours.» EXCUSE ME!!! There was 2 other customers in the place. And if she was so busy, why was she standing around having a personal conversation when i came to the counter? I politely said that 3 hours was not an option and i wanted my cards NOW! She reluctantly, while rolling her eyes and sucking her teeth the whole time, processed my order. How long did it take to print out my order? 5 MINUTES!!! Yes, she wanted me to come back in 3 hours for an order that took her 5 minutes to complete. I took my cards, thanked her, and walked out of this slacker central for, without a doubt, the last time.

I come here all the time. Basically for anything remotely school related. Sometimes for things that are more electronics related. When the other option for such things in the neighborhood is KMart, Staples is a welcome choice in my book. KMart = Satan.
Jim U– I know the short sales lady you’re talking about. And I think she’s awesome. I was in the store on what was literally the first day back to school for us at NYU. It was a zoo. The short sales lady asked me if I needed help. I declined. She asked me if I thought anyone else needed help, but that it didn’t matter anyway since she wasn’t willing to «crowd surf» through all the «kids». So she asked me if I thought it was a good idea for her to get up on the stairs and yell «If anybody needs help please raise your hand!» I told her I thought it was a great idea. She followed through with it. People raised their hands. Success!
Actually I think everyone that works here is awesome. I’ve been here many times, lost, confused, whatever, and someone has always been there to help and been completely nice and awesome about it. Answering my annoying questions. Making small talk. Not getting aggravated when I’m holding up the line trying to decide what quantity of AA batteries to buy… everything is a life altering decision, what can I say?
As for prices, I can’t imagine KMart is any cheaper. Stuff is also hard to find in there and there isn’t really anyone around to assist you. So I’d say in the neighborhood, this is as good as it gets.

Needed a new mechanical pencil and some pens, and this place was convenient enough to NYU. It actually has 2 floors with the more traditional office supplies being located downstairs. So when you enter, just stay to your left and head on down.
While I was looking for my writing utensils, a disembodied voice asked if I needed any help. I looked around, but I couldn’t figure out where the voice came from. But soon enough a short sales woman appeared from behind the palette of boxes that dwarfed her. She insisted something about her not being crazy, and then proceeded to talk about Dachshund wiener dogs when I asked if they had Staedtler mechanical pencils. Yeah, so NOT crazy, right? She was friendly, if misguided. Total for pencil and pens, $ 15.15. A tad expensive even for New York, but convenient.

Staples is a comprehensive office supply store that offers everything from stationary to computer components to office furniture. They also support the Los Angeles Lakers, so really they deserve 1 star. Only kidding.
I’ve been by this location several times for random office errands. And unless I know exactly what I want, I always find the sales associates to be winging it. Either they have to scour the stock room to look for something the computer says is in stock or they have to consult with somebody to find out specific product details. The worst is when you ask for a product comparison and they say, «Well, let’s see what it says on the box here…» as if you need help learning how to read.
At any rate, chances are if you’re looking for something office related, your bound to find it here at a decent price, even comparable to many online retailers. Another really cool thing that Staples offers is computer recycling program. For a $ 10 dollars per large item (i.e. monitors, laptops) and no charge for small items (i.e. mice, keyboards, iPods) you can have your electronic devices recycled. And I’m all about saving the world.