Staples

Cloud printing? Not available, because the web browsers are older than the Titanosaur. Good luck!

Raging incompetence at their print center! Don’t try to ask them about pricing — the answer is: «You can get this info online». If I have taken the time and effort to go the store, then I do need assistance at the store, not online. Also, some discounts and coupons for copying and printing specify «In store only». If customers have waited in line to ask a question about pricing, the answer shouldn’t be a brush-​off. Possibly the worst Staples location in Manhattan.

I feel so sorry for the staff here. They are completely overwhelmed by customers and crazy understaffed. None of their machines are working they are so stressed and it’s not their fault. Please take notice and hire more staff how ridiculous I saw so many angry customers today as the line was reaching the door. A few customers walked out not getting anything completed. I avoid staples at all costs because of this regular experience.

Today I spent $ 160 on 4 items… it took the salesperson 30 minutes to check me out and he still did it wrong. There was an instore promotion involved and nobody including the Floor Manager knew where the barcode and gift card were. They were put out because I complained. I asked to speak to the General Mgr and he came out and gave me the limpest «I’m Sorry», I’ve ever heard. He was obviously perturbed that I had disturbed him.
Te excuse: «It’s back to school week and we are busy. Sometimes we have to put inexperienced sales people on the register to deal w/​the crowds»…HUH?
And someone else wrote about the disaster on the first floor… their copy center is completely understaffed and the staff is often clueless and ALWAYS overwhelmed!
It’s way past time for an upper management overhaul at this store and salespeople at the registers who are prepared and professional. Don’t make me feel like I did something wrong. I’m the CUSTOMER, asshat!

The 9^th Circle of Hell. Everything about the copy and print center is abysmal. The personnel are completely overwhelmed. The copy center is situated on the ground floor, whereas the store per se is on the second floor. This means the copy desk is constantly under siege by people asking where this or that item is. The line is interminable. I have brought two simple copy jobs and both were done incorrectly. Apparently the word «collate» is not in the job manual. Avoid. Avoid. Avoid.

I’ve never been Staples store before. I really liked their price. They have everything you needs for your office. I will definitely will be back.

Horrible hours, close at 8pm weekdays and 6pm weekends!!! Hello, you’re on 8^th and 47^th, one of busiest intersections in the country. Suburban locations with way less traffic are open later than this. #FAIL #LAME #NYCTheCityThatSleeps
Please adjust your hours to the pinnacle city of the world you are operating in.
Products in the weekly ad are usually ‘sold out’ when you get there. #BaitAndSwitch

I bought an Apple TV from them. After an hour online with apple support, I had to bring it back to get an exchange. The manager couldn’t believe the unit was bad even after I told him all the troubleshooting I did with Apple support. The manager offered me an open box unit for the exchange. I told him I wanted an unopened unit. He told me it was unused and just the display model. I told him it still was opened. He proceeded to be short with me and quickly took offense. Never buy electronics from Staples. They don’t carry any stock or offer any professional customer service. Staples is only good for pens, paper and copies.

After I had horrible experience at the Staples near my office I decided to find a new location. I am glad I did that, Oscar and Richard helped me a lot. They are very kind and professional.

Gotta hand it to these guys — I had some issues with a print job they were doing, but was assuaged by their willingness to address the situation and offer complimentary product in the interim.
Ask for Oscar — he’s super helpful!
Their upstairs staff manning the office supply section is also friendly and helpful.

Lies.
I called to verify they were not busy and could do a basic print.
«Ok, no problem /​we are not busy»
Call 30 minutes before pick-​up:
«Oh we expect your print to be done in 4 hours.»
If you can’t do a job, don’t lie. If this had been job related, I might have lost it.
As it stand I am extremely upset.

I went fairly early in the morning so it wasn’t crowded. All employees were very helpful and friendly, which is unusual for businesses in this area. A return went fairly smoothly.

This is hands down the worst copy center I’ve ever had to use.
Just so you know:
— Printing 1 (one…ONE!) black and white sheet of paper, you need to wait 1.5 hrs to pick it up after receiving the confirmation email – alright, fine. maybe they’re busy.
— Print 3 (three) color images, on regular paper, approximately 12 hrs after you’ve received your confirmation… «it’ll be another 30 mins… no wait, I just checked with my supervisor: it’ll be another 2 hours since there are other print jobs ahead of yours».
Seriously?

Terrible, dirty store with awful customer service.

I ordered a desk to be delivered to my local store 1722 because I do not have anyone available at my place of residence to sign for a delivery during normal business hours. Order #9 705 642 234
I went to pick up my desk and when it was initially put in front of me I noticed the packaging had been badly damaged. I asked to speak to the MOD and when I showed it to him he assured me that if there was anything wrong with my desk that he would have another one shipped to me immediately and/​or refund my money. I was very pleased and took a cab home. After opening the box I was also pleased to see that the wood was undamaged. The real problem came when I noticed the hardware was missing to assemble the desk (screws, rails and etc). I returned to the store today with the desk and asked the MOD to help me out and explain to me why I have no hardware. He goes in the back and pulls out an even bigger box that was originally never given to me that was part of my order. Unbelievable. I had already taken two cabs to get this thing to my house and back to the store and there was no way in hell that I was about to pay a cab again to take it home again so I asked for my money back right away. My MOD today Robert was very professional and promptly refunded me my money. The MOD on Sunday 3÷9÷2014, whoever he may have been. needs to pay more attention to what he is doing.

We went to this store yesterday and it’s small, with a long line of people at the check-​out counter (at about 1:30 p.m. on a Saturday). Also, the layout is very confusing. A nice guy helped us find something, but the cashier — although polite — wasn’t really «with it» (I was having problems digging my Staples card out of my purse and she said she could obtain the number via my phone number — but then I had to repeat my phone number multiple times [increasingly-​slowly] before she got it right).

The sales associate was nice. The store was clean. The batteries that I bought took forever because the manager had to be called, and she didn’t really seem to understand how to put in the manufacture’s coupon. Still, at the end of the day, I got my batteries. Yaay.

Good customer service.

Very great service, I was immediately approached to see if any help was needed, however the guy that helped me didn’t seem to be too knowledgable about their products.
I spent a little too much time trying to figure out the dimensions of legal paper. I was pretty shocked that the employee 1) didn’t know and 2) couldn’t find out for me.

This Staples is one of the smallest that I ever been on. They have all the BASIC office supply, SOME electronics and computer supplies. The copy center can get you any medium/​large jobs (1k to 3k pages) in a couple hours… or you can do the job at the machines available if you can pay with credit card…
They are also a ship/​drop-​off location for UPS…