Sprint Store

Staff was very friendly! Andy, a technician, was extremely helpful. Thanks for fixing my phone! :)

Worst experience I’ve ever had in a sprint store. Not only was the staff incredibly rude, but they weren’t even helpful.

Never in my life have I had to a bad enough experience to write a review. But this was so bad I had create a Unilocal account and review so I could warn others.
I had very bad issues with AT&T and I was directed to go to this store. I went twice and after a manager over the phone promised to honor an online price, I went in to purchase and they went back on their word. Employees are not informed about ANYTHING. I am canceling my ATT asap after this. ATT needs to screen employees at stores better. This place is an embarrassment.

I usually don’t write reviews, but I need to alert other people about the service in this store.
I went in for a phone repair on Saturday and since their systems were down, they couldn’t help me after having me wait for an hour in line. So they asked me to come back on Monday.
I just came back from there, the technician couldn’t repair my phone so I needed a new one, but they can’t put an order without removing your iphone from the find my iphone feature in the icloud, which wasn’t working.
So, I tried to BUY a new phone, and the guy who attended me was the most rude customer service person, he just starred at me and told me the technician had to remove my iphone from the cloud first, which she said she couldn’t and they both looked at each other and decided there was nothing they could do but call the Apple store. So they offered zero alternatives, ZERO, and asked me to call the apple store myself, which I did with the 2 phone numbers they gave me, which were BOTH WRONG. So we had no choice but to wipe everything on my phone and I wont have a phone until the new one comes in on Friday.
I can accept that «the system wasn’t working» on Saturday, but not that they had me wait in line for an hour before letting me know, I can accept that the find my iphone feature wasn’t working but not that they had ME call the apple store and gave me the wrong number twice and i can accept that the customer service guy can’t help me, but the manner in which he talked and looked at me makes me realize why Sprint is going down soon.

Surly service from Bryan.
This was my second attempt to get an upgrade for a phone at the price offered by Sprint to my account. The first time, I went to a store in Brooklyn. I was helped by a very friendly guy, and he saw in my profile the phone I wanted at the price offered. But unfortunately, that small store only leases phones, and I would need to order it. I needed it before a trip, so I thought I’d try the 34^th St. store, where I had good experiences in the past. I called, explained the situation, and they said that they had the phone in stock and it was no problem.
But then there was Bryan. With a Y. As in, why are you so rude?
Bryan refused to honor the offer that was clearly marked on my account. He insisted that the phone would cost $ 100 more. I explained that I went to a store in Brooklyn, and they saw the offer for the price I quoted. He snarled, «so why didn’t you get it there?» I explained that they didn’t have it in stock. «Well, too bad, you can call Sprint,» he retorted. But, I explained again, I called this store and they said that they had the phone in stock and the offer is indicated on my account. «You can call Sprint,» he sneered. But that’s the offer. «Call Sprint,» dismissively.
I was shocked. He wouldn’t budge. Why would I call Sprint when the offer is right there in front of your face? Bryan certainly missed his true calling. He should not be a greeter at a retail store. He should have been a researcher of sea slugs so he wouldn’t have to interact with actual humans. Or maybe a meter reader who enjoys giving parking tickets. But I digress…
I called Sprint. I spoke with a friendly agent from Texas who eventually connected me with her colleague in New Delhi, and I ordered the phone at the price originally offered (less a few bucks for my pain). That conversation took over an hour. I made the call outside the real life Sprint store in the neighborhood.
I suppose Bryan really doesn’t want a real job in an actual store in NYC; he’d rather have his job outsourced overseas.

Careful, the sells rep won’t tell you all. they will hie information fro you to sign up and they you will get the surprise when you get your bill. I was given a tablet for free if I was buying a new Galaxy. I was told no contracts, 1 GB for free… now i found out I am bound to a 2 year contract and paying a monthly fee for the 1MB!!!
Avoid Sprint, this is the second time it happens to me, never again!

Came in to get my phone checked after I called sprint customer service and they suggested I go to an actual sprint store with a technical support team before I decide to have a new iPhone sent to me.
The man working at this place could of cared less. After attempting to turn on my iPhone 5 and failing he responded with how my phone isn’t in service and he can’t do anything and didn’t suggest how I could fix my phone. (Completely opposite to what the sprint man on the phone was saying) After talking to him more and trying to get answers/​solutions, I asked if I should just go to apple even if I don’t have AppleCare and he said yes.

The supposedly customer service rep right when you enter is unexpectedly rude and unfriendly. He looked nonchalant — when I asked him my first question he seemed tolerant then come my second question he was totally annoyed. It baffled me — bc the person sprint put in the front should represent it’s reputation and strength of the company. With an attitude like that — it tells me that sprint doesn’t care how the customers perceive the company and that in itself is problematic for me.

This store has the worst customer service ever. The check in person was on his phone and not one person offered assistance. I will never come back to this location!

I joined Unilocal because I’m really mad at Sprint and it all started with this store.
Gonna post the TL;DR version first:
They will waste your time and NGAF about it. They are incompetent. They will charge you upwards of $ 300 for a phone and services you returned SEVERAL WEEKS PRIOR and never even activated, AND THEN A LATE FEE FOR NOT PAYING IT. When you ask for the charges to be removed from your bill they’ll take off a random amount and hope you don’t notice the $ 100+ discrepancy. I loved Sprint up until this incident (though I’d never had a problem before so what wasn’t to love?) and I’m going to give them another chance, but frankly, if you’re considering becoming a Sprint customer but you aren’t yet, maybe think it over a bit before you make your decision.
Here’s the long version.
In late Sept I attempted to upgrade my phone via
but accidentally added a new line in the process (my mistake; I was trying to multi-​task at work). I immediately realized the error and spoke with a rep who told me it’s hard to cancel orders and they wouldn’t be able to switch that particular phone to my number, so it would be best if I just returned the phone when I received it in the mail and upgrade then.
A couple weeks later it arrived. I didn’t open it or even remove the plastic from the box, and didn’t activate the additional line. I called Sprint to find out if I should mail it back or return it to a store. They said either would work, but returning it to a store would probably be the least complicated course of action. That turned out to be a pretty funny joke.
I made an appointment at this Sprint location, clocked out at my job and spent 90 MINUTES returning the phone. They apparently don’t know how to handle a simple merchandise return and line cancellation? They kept needing a manager but the managers were always busy so we had to wait and FINALLY they were able to take it back. I left and returned to work.
That was ¹⁰⁄₆.
On ¹¹⁄₁₃ I actually looked at my Sprint bill (I usually just pay the amount I always pay) and saw I was being charged FIVE HUNDRED THIRTY SEVEN DOLLARS AND CHANGE, plus a late fee for not paying the bill for this new additional line/​phone that I had returned/​cancelled five weeks prior. Should be an easy fix, right? «Yes, we see you returned the phone several weeks ago and have now removed the extra line and charges from your bill. We apologize for the mistake» is what I pretty much expected when I called. But instead, every single person I spoke to told me it was some other department’s problem and transferred me. The call got so long I had to clock out at work and sit in the break room. I would ultimately, over the course of two weeks, have to clock out for a total of FIVE HOURS AND SIXTEEN MINUTES to fix this (it’s actually not even completely resolved yet), excluding the 90 minutes spent trying to return the damn thing (ordering the extra line was my fault so I’ll take it as a loss). I’m not going to bore you with the details of those five hours except to say that early on I asked if I should just call or go back to the store, adding that I didn’t really want to do that since they were so clueless in the first place. I was told no. Every call with a Sprint rep was basically just me getting transferred to new departments. Finally, someone told me I needed to go call or go back to the store to which I returned it. I told them work was busy and it would take a few days, asking if my service would be cut off. They said no.
My service was cut off the next morning.
When I got it restored I called the store, was told I needed a manager but that all the managers were busy and I should call back in half an hour. The manager I spoke with later with basically told me the problem was not on their end but he would call Sprint and get back to me. I mentioned how frustrated I was and said I’d spent 5 hours trying to sort this out, 5 hours that I could (and should) have been getting paid but was unable to because of someone else’s mistake.
He called later and said they were crediting my account $ 200. The amount seemed odd but I thanked him, making a note to check my bill when I got to work the next morning (today) since I don’t have a computer at home. He also joked that he had now spent five hours working on fixing this problem, but the difference is he got paid for those five hours because IT’S HIS JOB. And it was HIS COMPANY’S mistake.
Turned out the $ 200 was a completely arbitrary number and the actual amount I was owed, including the late fee, was $ 321.67 (now it’s $ 121.67 since they credited my account that $ 200). I chatted with Sprint Customer Service via LiveChat to go over my bill just to make sure I was correct. I was.
I’m told I’ll be getting a call at 3:30 today to sort out the remainder of the problem. Personally I think I should also be reimbursed for the five+ hours I missed of work but at this point I’ll be happy just to get what I’m owed.

Went in to upgrade to the iP6. Was told that it would arrive in 3 – 4 business days. They called on the 4^th business day and i’ll be picking up my phone. Pretty easy and simple.

Waited 10 minutes to be seen, which was actually less than I expected. Then a representative guy called my name and I headed over to his desk. As soon as I got to his desk, another worker, Charice, interrupted us and asked him to work on a task for her. While they were working on it right in front of me, neither of them even looked my way and said, «I’m sorry, excuse us for just one moment.» So I stood there for 3 minutes twiddling my thumbs awkwardly. As soon as they finished their little project, she pointed to his phone and said, «you have a customer on line 1,» at which point I asked for her name and escorted myself the hell outta there. I was ready to drop $ 700+ on a new phone — if you don’t want to make commissions then keep on doing what you’re doing. I’m not sure what angered/​disappointed/​confused me more; Charice’s customer service skills, or the fact that somebody there actually employed her.

Very professional staff, know what they are doing! They were able to diagnose and resolve in a very sorry time.

I only write reviews when something really stuck out to me!
I am a small business owner with 5 lines with Spring and was looking to add a new line to my account. I wasn’t greeted by the greeter at the door she was texting and I approached her and asked for help with personal hotspots. She said if you need someone let me know.
Obviously i need someone I came in specifically for that.
The greeter said someone will be over in a while. I’m not sure what a while means in regards to time.
I waited and a rep walked over and said hears what we have. Lete know if you want it. Much help. I walked next door to Verizon and felt like I was at home. Even though the price is slightly higher here the service is phenomenal.

First off, I rarely write reviews but this needs to be written. I love sprint and their services but this was the first and probably last time I go to this store.
I upgraded and added a new line online and opted to go pay and pick up the new phones at this location. Seems easy enough… Wrong. The store looked vice and the was helpful to get me a rep even though I was 2 hours early for my appointment. I was being helped by a rep named Rusha. Seemed nice. I told her I wanted the framily plan for both line and she stated that I needed to pay a price that was more for both line and I told her that is not what I purchased online and finally convicted her because I printed the promo and I had the correct price on it. She finally accepted it. But then she tried to offer my free tab for $ 50, I told her no that it should be free with 2yr plan. Ok, she said after some resistance. Still, it was cordial. She asked for all my account info which I gave her and after over 1hr, I had both of my devices and I told her to not add insurance or any add ons, great. Now, I’m not sure if this is legal but she asked if I can give her permission to serve as a proxy and use my framily plan ID to add new customer and reduce my plan. No risk, separate bill n whatever but it sounded too fishy so I said no because I wanted to add other ppl, which I did not really. Anyways I got my devices and left.
After 4 days, I checked my account online and see all these extra add-​ons for insurance $ 11 on each lines and $ 14 for the tab, $ 2.99 for lookout premium on all devices, $ 5 family locator on each device and $ 15 framily surcharge on the main line. I was pissed! I called sprint and they removed all extra charges and told me they were added by the store. I would avoid this rep Rusha. Why would anyone do something that stupid when they know you would eventually notice. Luckily I caught it early and the customer service rep were extremely helpful

If I could give this store no stars, I would. I agree with an earlier poster who said that the employees provide misinformation. The sales person, Ronald, should be avoided as he doesn’t understand how the One Up program works to the point where he explained to me that I could trade on my phone after 12 months of payments and get a brand new phone of any value with no additional fee all while continuing to pay off phone #1. I was misled into joining this program by being told the only way to get unlimited for life was to join One Up. This was also not true. Upon my return to the store 13 days and 22 hours later I was informed that I was actually on day 15 of my contract (even though «within 14 days» is up to interpretation) and they could do NOTHING for me and refused to hold anyone accountable for the misinformation told by Ronald and confirmed by his colleague handling customers next to him. In addition, I was told by another employee, referred to as associate manager, on day 14 that no, to upgrade is not free but you only pay taxes. However, after calling Sprint directly, they informed me that everything this store told me was inaccurate. Also, all One Up /​financing sales are strictly through the store and Sprint corporate will take no responsibility for their stores and employees in those stores who get sales based off of misinformation. The staff is completely unwilling to make right a horrible situation and awful experience. Avoid this store like the plague.

I’m writing this because reviews seem to lean toward the negative, and I wanted to add some balance. I had a perfect experience at this store. I brought my non-​functioning Galaxy Nexus in for a repair. They were courteous and told me to come back in an hour and a half. I went down the street to see a movie, and when I returned my phone was fixed. All the information was still on it and then they didn’t even charge me because it was just a loose connection inside. I’d go back again.

Avoid this store! The staff is extremely rude. The tech dept is unhelpful. they were totally unhelpful in resolving my issue with a one month old iphone (update failed). They said they did not have wifi in the store to try to fix the failed update. No wifi???
I have had a Sprint account for a decade but I am now thinking of switching to another carrier.

Do not shop here. You will regret every moment of your life afterwards. The employees provide misinformation due to lack of training and the managers are completely rude and angry at all times. Sprint is a horrible service already and having to deal with them face to face at this location made me want to cry.

SLOW. They will tell you themselves that the wait time for getting your phone serviced can be 2 or more hours. But even getting something as simple as contact info switched from one phone to another took me a a half hour. Seriously, they need more people actually helping customers. I appreciate the guy who took charge and started servicing people, because I really didn’t notice others doing it, and the line was getting longer and longer. They definitely need a better system or hire more people to actually work. It’s New York and right downtown, so it’s going to be really busy, so I think they need more people.
I also didn’t appreciate how the guy at the front podium ignored me to talk to what I’m assuming was a friend for a good 5 minutes. The ones in Philly are quick to point you in the right direction but this guy didn’t want to stop his conversation to help me. I thought the Philly Sprint stores where rough but they now get 4 stars from me.