Spokesman Cycles East Side

Worst! Rip off! Sent my girl friend in for a simple brake adjustment and they said she needed new tires, brake cables, tune up cost over $ 100. So I took the bike to a different shop and they did the work and said all it needed was a brake adjustment and oil the cable.
Read other reviews which state the same overcharging issues!

I went to Roosevelt Island and got a flat tire. Took the tram back and went to this place to get my tire fix. It took them :15 minutes to fix my tire and I was surprised by how reasonable the price was. The personnel are very friendly and professional. They have a great accessories collection and great bikes. I will definitely be back!

0 Stars!
I just needed an Allen key to tighten my crank bolt but they wouldn’t lend me one for 10 seconds… So, if you have an issue that you are able to fix yourself, just go directly to a hardware store and buy the tool, don’t waste your time going here…

I stopped by here because my brake cable needed to be adjusted. Instead the store manager tried to talk me into replacing the whole cable for $ 50+. He had no desire and made no attempt to fix the real problem. It is really disheartening to see a bike shop that will work so hard to take advantage of its customers.
I will never go back and I suggest you head elsewhere for bike repairs — even in an emergency.

This place doesn’t even deserve one star. They should get zero stars and they should go out of business!
So, I noticed my front wheel was very loose while coming over the Queensboro bridge, and had almost fallen off at one point going over a bump near the bottom. I didn’t have tools on me, so I found the nearest bike shop and asked if I could borrow a wrench to tighten it. They declined, saying they don’t lend tools, to which I then asked if they would be able to tighten it for me. They told me it would cost 5 $ to tighten it… REALLY?! FIVE DOLLARS TO TIGHTEN A WHEEL??? They couldn’t just be decent human beings and tighten the wheel, which would have taken all of 10 seconds to do, and not much effort?! I know 5 $ isn’t that much money, but it’s the shear principle of the situation. I’ve read other similar reviews on here, and i have determined this place is the worst bike shop in NYC, and is full of evil scam artists looking for vulnerable people to take advantage of. This shop does not deserve to be in business!

The star is because you can’t put less!
I consider myself lucky I never had to meet those guys. I called the Long Island branch for a reparation on my stroller: they told me to see with the manhattan location because it would be quicker. Tough they announce prices twice the amount of a Brooklyn competitor, I called the manhattan guy because exiling my stroller to Brooklyn with two kids and no car is worth it. He was down right snappy. They would keep my stroller 7 business days for a wheel change except if I quote «I wanted to pay extra so that their guy could let down what he was doing to do it » ! And I can’t write the tone of that j… So it is no thanks for my business !
Keep away !

Roll on down!
Even though this place is pretty bare bones as it gets, relative to other bike shops in the city (more on that later), the guys are pretty good. I have been getting my bike serviced here since 2011. I have not had any issues with the service, as they typically have a quick turn around for most of their work. The only time I had to wait more than 24 hours for service was when they were building my bike that I ordered from a online bike warehouse. Depending on the time you bring in your bike, a tune-​up may take an hour or two, which is perfect because there is a bar next door to the shop.
Besides the convince of being located right next to the 59^th street bridge, the guys here are pretty reasonable and honest. Unlike Spokesman, I have to feeling that many of the other mid-​high end bike shops are very pretentious and they typically try to push you to buy crap that you do not need.
So, I guess that I have not had similar experiences to the other folks that have used this place in the past. But for now, I will keep using this place.

This is about as bad a bike shop as you could possibly find.
I brought in a bike to replace the wheel and the handlebar, they tried to rip me off repeatedly and give me defective or overpriced parts.
The first time I left with a defective wheel that was the wrong size. Then I spent a week trying to get them to sell me a rear wheel that matched the size of the front.
Eventually they called me and said the wheel was going to cost $ 28 extra. This is despite the fact that they had said repeatedly the cost would be the same.
I tried to negotiate with them on lowering the price on a wheel that was overpriced. They said they don’t negotiate. I asked for a refund, and when I got there the bike was in pieces and missing parts.
It was not until the police came that the rest of my bike parts appeared! What a nightmare!
Don’t come here! Save yourself the week-​long nightmare.

I just needed to tighten my seat post and they wouldn’t lend me a simple Allen wrench. I understand if people have stolen their tools in the past but hey wanted 5 bucks for an adjustment. Don’t come here unless you want to lose your money with bad service.

Stay away from this shop. I bought a $ 2000 bike from this shop and they are not standing behind their promise regarding the bike’s warranty/​maintenance that they promise you at the time of purchase. Find another shop.

Solid shop with lots of great name brand options and tons of accessories. It is conveniently located right off the Queensboro bridge bike path and they are usually pretty quick with their service.

Summary: Nothing high end, nothing special, but conveniently located and good in a pinch. They fixed my wife’s flat tire quickly and at a price of $ 15.
This bike shop is conveniently located on the Manhattan side of 59^th St. bridge. It’s great for repairs that happen on your way to or from the bridge.
Inside is nothing special — looks like another random crowded bike shop that just got a shipment in. But they didn’t, it’s just crowded. They have Bianchi and a random variety of bikes, some supplies and tools, and a minimal selection of clothing. I would say this shop is for emergency repairs only. I wouldn’t go there to purchase a bike, clothes, or even tools unless I was really in a bind.