Spoiled Brats

This really is a gem!!! Every time we walk by my little Madison feels like we should be buying something! They are super friendly and always go above and beyond from the first time I walked in till right now. I highly recommend!

What a gem, this is a real neighborhood store, where you work direct with the owner, who is hands on Super nice staff also. Always ready to help, offer suggestions with regards to the best care for your pet, and they truly care. Its not about making the sale, they truly want you and your pet to be happy. How rare is that? I love this place, and will always shop there. Keep up the great work, and we will continue to support you, and thank you for being there for us.

This place is such a boon to the neighborhood! Not only do they stock all sorts of cat and dog food, consistently keeping up with new brands and flavors that you might want to try, and able and happy to give advice about the various foods and treats, but they also support the neighborhood in other ways, posting for local organizations helping cats and dogs, and collecting for local cat colony support. And the owners are warm & wonderful, and fun to talk with! This place goes out of its way to be supportive of the neighborhood.
You could contrast the so-​called «pet store» around the corner on 181^st, «Pet Fashion,» that seems to exist in order to market high-​end puppy mill victims. But even without the contrast, Spoiled Brats is hands down my favorite pet store ever! They have a downtown branch too.

Awesome store. A true neighborhood gem. Very much appreciate the helpful and friendly service that keeps customers coming back. The owner is very personable and welcoming.

I love this place., and will always support this shop! The service is consistently amazing, in person or on the phone. Prices are the best! These guys go out of their way to help, unlike other pet places in this neighborhood. I live in village, but work in the area, I’ve been shopping at Brats for over five years for my cat food, toys, etc. All this time never had a negative experience. Check them out for yourself, Sed the owner is most helpful. This is a real mom and pop. I’ve had to work weekends in the past and stopped in to pick up a toy, since I was in the area and had the opportunity to meet the rest Sed’s family, his wife is just as sweet, and the kids are so cute playing with the shop cat. I am not one to «post», but had to do it, once I saw all the negative lies about this amazing shop. People with negative post must be racist.

Wow, what a great little store. The owner is incredibly personable and friendly. Extremely helpful over the phone and in person. Great chit chat and warm welcome. I did not experience any of the negative things other people wrote about. In fact, I’ve never experienced such a nice store in my life. Definitely in the top ten.
Remember where you are: an independent pet supply store owned by real people … Not a Walmart version. Compare how you are treated there, i.e. Petco, Petsmart (ignored or otherwise) and then think about Spoiled Brats.
Great place, comparable prices and you get to interact with a real human.

Getting dog food delivered used to be a lot easier with these guys. Past year or so the people answering the phone, sometimes after 15+ rings, sound disinterested or high and you have to constantly repeat yourself or call back when disconnected. The dog food selection is very hit or miss. Great store in person for dog toys.

This IS a great neighborhood store! If they don’t have something they go all-​out to find it and order it for you. Friendly. Helpful. IF something is priced a little higher, I don’t care! Having an INDEPENDENT proprieter in the neighborhood is a disappearing act in NYC and something I value. I’d like to keep it that way as long as possible.
Washington Heighters: if you are worried about the changing neighborhood SHOP LOCAL! Stop ordering groceries, prescriptions, pet items and drug store items, etc. through the mail. Use locally owned stores like «Spoiled Brats.»
And of you want something any of the locally owned stores don’t have, ask for it. They want and need our business.

Wanting to support local businesses, I tried this place 3 or 4 times before giving up. Customer service is as random as the prices seem to be, although customer service, along with convenience is probably the best single reason you would seek out a Mom and Pop store. The prices on the cans of cat food are nowhere to be seen, and upon asking I was made to feel that I was inconveniencing the staff. I’ve gotten better prices down by Lincoln Center, and I imagine the overhead in that neighborhood is significantly higher than in the Heights. Anyway, I’m ordering online now.

Great place!!! The customer service depends on who’s there. Seth is very cool and I believe he’s the owner. He gave great advice on our newly adopted cat along with some free cat treats.

This place is awesome! The man helping me (the owner? not sure) was unbelievably helpful and kind. When another customer came in, he was so attentive to both of us. I was looking to buy a cat tree and some litter; he took out a ladder and brought down both of the cat trees I was looking at to help me decide which was better. When I’d found a litter to buy, he recommended a larger bag from a different brand that was cheaper, so that I’d get «more bang for my buck.» Delivery is free. I was in the store at 4:00 and told him that I had to leave my apartment by 5:00 to get to work on time. By the time I walked the 9 blocks home, the delivery guy was already at my door with my order: it was crazy! Highly recommend.

Delivery service is not what you would expect. As a dog owner, I am pretty sure I know exactly what my dog eats and how to order it over the phone. I received the wrong bag of dog food and only one flavor of the cans I ordered. I called to advise the guy I got the wrong food and he blamed me for the mistake! I didn’t even mention the cans of food… he argued back and forth with me about the order. All he had to say was I will send someone again with the right one. I wasn’t even the one on the defensive, he was. Very bad service over the phone. In person, I love the shop. Just beware of delivery service. Very strange, not sure if I will have the food delivered again.

I like this place they always have so many choices of pets food, good & bad. Im always able to get the prescribed cat food. Which i cant find in petco or petsmart. Prices vary but overall they not that bad plus they deliver! which is a pretty good thing for some folks. But overall the place is nice and friendly. I wont lie that most times, they have different family members working there. which they all vary in costumer service from good to bad. But the main owner, is very cool peolpe and very helpful with explaining the different types of foods based on different needs for your pets. Though they have more dog & cat food then they have fish and turtles, but they do have the basic fish and turtle foods. I recommended this place. PLUS its good to support your local Pet Shops.

Sometimes okay, sometimes pretty terrible. I’ve ordered dog food 3 times from them, each time it arrived 3 – 5 days later than was promised, them having no record of my delivery request (probably because I saw them scratch it out on a piece of scrap paper I’m sure was promptly lost or tossed). I had several bags of frozen raw food delivered to me – they promised a 3:00 delivery. It arrived at 9:00pm with all of the food thawed. I bought a bag of dog food in the store two days ago, only to get it home to find it expired 9 (yes, nine) months ago. I called the store to ask what I should do, and the younger guy who works there pretty much brushed me off and hung up on me.
I want to support the local stores, I really do, and I have tried for several months. But if I can’t feed my dogs consistently, then I can’t continue and I sadly have to go back to ordering food from Petco. The prices are not cheaper, but the merchandise is consistent and it arrives when promised.

Unfortunately, this place suffers from wildly inconsistent management and business practices. You never know what you’re going to get. and you never know what to expect. Whether or not the owners are brothers, or cousins, or friends — doesn’t matter — when one of them is here, it’s peaceful and welcoming: he’s very upfront, personable, and helpful; when the other one is here, it feels like it’s his living room: anything you do is disturbing him, he’s always busy, he makes it feel like he’d doing you a favor by listening to you let alone speaking to you, and it gives the establishment an overall feeling of untrustworthiness.

I love this place!
The prices are much better here than the places I’ve been to downtown. Also, the woman that helped me was very knowledgeable. She took the time away from other customers to go into a lot of detail for all of my questions.

These guys are great! They don’t regularly stock the food that my German Shepherd eats but they said that ordering it is no problem. At a BigBox Pet store this food is $ 58, these guys charge me $ 60. It saves me a trip to Jersey and they always have the food 6days after I call up and order it. I have only noticed a tiny mark up in prices, but I only go there for my $ 60 dog food. If this is in your hood, I think that they are defiantly worth seeing if they are a good fit for you.
The comment about many items not having prices is true, I don’t mind that because I feel that it opens the door for me to ask for a discount (but I’m ghetto like that), if that dynamic makes you uncomfortable, you may want to stick to the BigBox Stores.

Spoiled Brats is an excellent example of a great neighborhood store. They have a large selection, both holistic and traditional and are extremely helpfull.
Some people may complain that their prices can’t compete with Petco, but do they realize that these stores are not to be found in your neighborhood and have lower rents. Let’s not mention they buy in bulk.
Spoiled Brat’s prices are pretty good. They know the name of your dog, the store is clean and well organized and they deliver.
It is a great addition to Washington Heights.

I have my huge bag of dog food delivered from these guys all the time. They’re super friendly and helpful.
They have a huge selection of dog and cat supplies.
And, I’ve found that their prices beat that of other neighborhood pet stores.

Loved this place when I lived a few blocks away. The guys there are really helpful with anything you need for your pet and they have an awesome black cat that lives in the shop.
Prices went up a bit the last time I went up to visit so since it was a trek already I won’t be back anytime soon.
Still, while I was there they were the best!