Spirit Freedom Mahditation Cooperative

I found this establishment to have poor customer service/​relations and absolutely no follow through.
I received a gift for a Groupon deal 60 minute massage and was under the impression that the Groupon did not expire based on the following message on the voucher:
«Did you forget to use this? Never fear! You can still redeem your Groupon at Spirit Freedom Mahditation Center for the $ 35 you paid, from now until eternity.»
I spoke with Heidi who was quick to point out it’s been a long time since she’s offered a deal, intensely questioned me, and volunteered to call Groupon for a better understanding of their statement — stating she would get back to me. Wow, at this point customer service is out the door! Massages are personal and I would feel uncomfortable with Heidi at this point. Sure, it’s business, and my Groupon had also shown an August 2014 expiration date — but accusational and condescending I can live without! Perhaps I misunderstood the message THAT CLEARLY states I can use the voucher from now until «eternity.» Supposedly, Heidi called Groupon to find out what this meant, but I wouldn’t know because she did not follow up with me.
Bummed I missed out on a massage but it’s also a bummer for Heidi missing out on an opportunity to satisfy a customer which could have led to more customers, including myself!

I got a 90 minute massage with andre who actually has his own practice in the facility (contact info: 3 473 987 981). it was an amazing experience. he was very kind and the technique that he did his massage and carried his practice in was very calming, peaceful, holistic, and unlike most that u will encounter in NY. def worth the price. very accommodating with your schedule and very polite in an a no superficial way. only downfall may be that the place itself is new so not fully renovated yet so may not be for u if your looking for something fancy, but the room the massage is performed in is very soothing and just right.

Great massage and awesome customer service/​satisfaction. Heidi, the owner, came in to work just so that I could get my massage at the desired time and be able to use my Groupon. She was the best when it came to helping me relax and loosen up. I would definitely recommend trying this place out if you’re interested in a good massage that you’ll come away feeling stress free about.

My mother, sister and myself went in for a massage. Heidi is so incredibly accommodating and willing to work win all our schedule conflicts. I got a myofascial massage from Joe and it was amazing. Joe is really knowledgeable and knows the human body. Both of them went past the allotted time of 60 minutes and didn’t charge any extra. Heidi stayed with us for an additional hour and a half to work on our mental health assessments. Really great experience and I can’t say enough great things about the establishment. We left feeling great both physically and emotionally.