Specs New York

I had a great experience at this store. My husband and I walked in on a whim, and the staff was immediately warm and friendly. Our SA Kaeli was extremely helpful and patient with us. We decided not to purchase anything at that time, but we returned the following day, and Kaeli helped us again. We were there for some time making our choices, and she was great help. I highly recommend this business for sunglasses.

I loved it! I was waiting for the store next door to open and Liad invited me in and offered me expresso! I was not planning to purchase glasses at all! I loved the service soooooo much that I ended up spending $ 400 on glasses! What? Lol that’s crazy right? No! He was perfect and made me feel comfortable. I don’t live in Ny and even after I purchase the glasses he offered me water and said I could sit down and wait for the store to open! Perfect service, so I’m writing reviews and will come here every time I return to Ny, even if it’s just for expresso!

This was my second time visiting SPECS. I love the entire energy of this place, Each time I have visited, the staff is very eager to help, they look great and they are on point with their knowledge of their glasses they they carry. I bought a pair of Persol sunglasses and they needed some maintenance. I brought them back into the store and with no questions asked, the fantastic Nili came out with a brand new pair. for me. They truly stand by their products and hold great integrity. The Nespresso while you wait (albeit not long) is a nice touch to the entire SPECS experience. I highly recommend this establishment!
STEELE

I never, ever write Unilocal reviews. Probably because I’ve never had such a horrible experience as I did at this place. I came in and purchased a very nice pair of sunglasses ($ 300). I was on the fence so the (nice) people gave me a 19% discount, which took off about $ 27. My mom surprised me 3 days later with a pair of equal quality, so I took the pair back (which I hadn’t even worn yet) for a full refund.
They informed me that because they gave me a discount, they were not able to return the purchase.
I understand this policy for sale items– but by discounting normal prices merchandise an incremental amount to fuck people over if/​when they’d like to bring it back?
I was floored and appalled that they couldn’t do anything for me. I pride myself in being a reasonable customer, having worked in retail and food service for several years (and taking the brunt of awful behavior from customers). I really couldn’t believe it.
Managers have the authorization to do ANYTHING return-​wise. So the whole «I’m sorry I can’t do anything» schtick is bull.
Save yourself a headache/​heartbreak/​pocket ache and go to Sunglass Hut.

This place is awesome! Just about every sunglasses brand that you would want, with the combination of both brands from Luxottica and Safilo as well as other major companies all in one place. Now I don’t have to hassle about going to different stores since they have a huge selection.
The staff are all down to earth and they don’t pressure you into getting something that you’re unsure about. They really help you find the perfect pair and ask the right questions to accommodate you into finding what you’re looking for, which is probably the best thing to do since you’ll get your money’s worth. Plus it’s easily accessible, it’s right off of union square. Overall, I love this place and with the great customer service they provided, I’m definitely a loyal customer for life.