SmartPark JFK

Just wanted to provide an update to my previous one-​star review. I was contacted by the owner of this place sincerely apologizing for the disconnect. He made it right, was professional and courteous, and I will be giving them another try.

UPDATE ⁵⁄₁₂:
I was contacted by the owner of the business and he assured me that the customer service issues had been addressed. He also made the issue right with me and my whole party. I am more than willing to give them another chance based on the owner contacting me. I will update after my next use!
Just terrible. Arrival and check in were fine. It was pickup that was the worst. After calling we were placed on hold for 10 minutes then got a short, rude woman who couldn’t locate our reservation as we stood out in the cold. After 30+ minutes and watching a smart park can drive by we finally got a shuttle. The customer service Is completely non-​existent and I will never use them again. I should have listened to the other reviews prior to booking. My recommendation if you decide to park with «smart-​park» is to be prepared to use an über or cab when your plane arrives.

Why should we ever trust the SmartPark JFK service again when even a deposit held reservation made months in advance isn’t honored?
The parking lot was «over booked» when we arrived. They’d blocked the entrance with shuttles. No phone call heads up, just rude, uncaring SmartPark staff who were adamantly defensive that they had no responsibility for our botched reservation. According to them the error was on the third party booking agent, CheapAirportParking.org’s end not theirs.
I was harried and extremely frustrated which I expressed only to be threateningly cursed out in Spanish! Having arrived more than two and a half hours ahead of our departure time, we ended up, after being turned away from the next lot we tried, parking in Kennedy’s long term lot, taking the shuttle train and made our plane with a nerve-​wracking twentyfive minutes before departure.
When we complained to
they refunded our deposit saying «Unfortunately, Smart Park JFK failed to properly manage its reservations and allowed more bookings than it could accommodate.»
We were caught in the middle between two businesses both refusing to take responsibility! The blame-​game often accompanies incompetance. You are forewarned! STAY AWAY!

This is probably the worst customer service I have ever received. I made a reservation 3 weeks before flying out of JFK. On the morning of my trip I called to confirm, the nice lady on the phone said «yes, you are all set». I traveled 6 hours to NY to catch a flight and upon arriving at Smart Park found their driveway blocked by their shuttles. When I went inside to ask where to enter I was told that their lot was over booked and they could not honor my reservation. When I explained that I had called that morning to confirm my reservation the girl asked «what time did you call?». I said 8am to which she said «oh, we found out at 10». Although they had my phone number on file they made no effort to contact me. During my conversation with the employee at the counter what appeared to be a supervisor stood by and appeared to be listening, however, at no time did they attempt to help. A huge inconvenience, despicable customer service and poor business practices lead me to not recommend this business under any circumstances. Check out
for coupons and park at JFK instead.

Aweful!!! Made reservations 2 weeks ahead of time. Traveling with a family of 9 with an infant and they wouldn’t honer the reservation. Said they overbooked! Had to scram to find parking and almost missed flight. NEVER AGAIN! Steer clear at all costs!!!

Customer service was one of the best, great location right off the belt. Fast and quick service.

Easy breezy
Caught a shuttle 1 minute after driving up.
Picked me up 5 days later at the terminal, 10 mins after my call, and brought me to a warmed up car, parked right in front.
Whats not to love about that!
Very smooth professional operation.
Heading out of town tomorrow and plan to work with them again!

Sure, the pricing may be great (especially if using Groupon or something of the like), but don’t leave your car here if you expect it to be respected. I came back to my vehicle in sport mode with the EZ-​PASS taken down, the one small trinket I keep on the dash flung between the seats, and the trip odometer open (which I never open once I reset.) Why would a vehicle be in this condition after simply being parked? If you’re looking for a joy ride while you’re gone, this is the place to leave your car. At least my gas tank was topped off…

Yes the service was great no issues. But the lady that works in that little trailer as the cashier is so rude! Charged me a full extra day — I landed at 8pm and I checked in at 4pm three dates earlier… I shouldn’t have to pay a full day. I asked why? She barely even looked up — said one word and gave me zero courtesy. I am paying for a service — I think I deserve respect for my hard earned money that I am giving you. Just plain old rude that’s all.

Amazing service. Very convenient when you need to park near the JFK airport. The shuttle service arrived in a timely manner after my returning flight. The people are great and extremely helpful. I will definitely use this service again. Also be on the look out when they have promotions.

Not sure where to begin… I arrived at 5:50am for my 7:25 flight and MISSED my flight. It took nearly an hour from car drop off to shuttle drop off at my terminal. The woman working behind the counter was doing her best to sign people in and out and answer phones. She rudely told someone to call back because she was busy. On my return pickup they told me shuttle will be there in 10 min — I waited 40 minutes for a pickup. The people are friendly but this company is way inefficient. Incredibly disappointed.

Great alternative to airport parking. Shuttles are fast but drivers are reckless so be careful. My daughter threw up on the shuttle from erratic driving.
Parking is very inexpensive, just pray the driver drives carefully.

Prices were fair, my online reservation was honored without an hassle, and we were out of our car and into the shuttle within two minutes of arriving. They picked us up from the airport in an extremely reasonable amount of time, and the car was given back to us in the condition that we left it in. No complaints and we will definitely use again!

This is my 2^nd experience with them and again, had no issues. Check in is smooth, drop-​off and pick up to and from airport was hassle free. Last thing you want before or after air travel is a headache, and SmartPark JFK did not cause one.
Good:
–Picked us up
–Bought a $ 45 Groupon for $ 30 (3 night car stay), pay add-​on tax, but no issues with accepting the Groupon
–Use your reference number given to you via email, speeds up the process
–Add an extra 30 – 45 minutes to your usual travel to ensure you make it to your airport terminal
Bad:
–None

Parked here in march when I went to Florida got a Groupon coupon so it was pretty cheap. They ware fast on taking me to the air port and picking us up. No damage done to my car. But I don’t like how they stack the cars when they are parked it’s very close to the point ware I know my door was hit by another car or a car hit my door because most people can’t squeeze between cars with 6in of space.

Quick, efficient check-​in at the lot and speedy drop-​off at the airport.
Pick-​up was also fairly quick. The bus came in about 15 minutes. The car was ready for us — no damage (which I admit I was worried about after reading many reviews of JFK parking lots, not just this one). Check-​out was fast.
The key word is quick; very little waiting. Can’t complain about anything.

Overall positive experience with their service. The vans come on time. The location is convenient. I haven’t had any issues of things being stolen from my car or noticing joy riding on the odometer. My fuel levels have also been mostly consistent.
I would advise you pay close attention to what you agree to pay. Our flight was delayed coming back from New Orleans and we arrived after midnight. Their computer system marked up our stay another day. I made note of it though and the register was gracious in having it changed.
I will continue to park here for JFK flights when I can.

Never had a problem parking with SmartPark JFK. My car is always ready and waiting for me to hop in and go. Prices are standard. Pickup is quick. My only complaint is that several of the drivers drive the van like they’re driving in a European Rally competition. I hope you don’t get carsick too easy. A-.

If there was a ZERO star option, I’d go for it.
I’m not going to give them half a$$ compliment because one part of the service was great and the other not. If the whole experience is not in sync, then why bother? WE ARE PAYING FOR THE BEST SERVICE — NO MATTER WHAT YOU ARE PURCHASING. We are the ones shelling out the money!
Anyway, to the point of the story with this place, the check in was somewhat in-​line with what I expected. The shuttle experience, no complaints. But the part where you check out, and you notice MORE THAN HALF of your gasoline is gone, AND YOU TOOK A PHOTO of the miles when you left to prove it, and there was miles added. Better off, I had filled it locally, JUST before going into there, because I knew I had to go out east when I landed. I don’t think it takes much gas to move a car around a parking lot. Yes, I have a convertible Mercedes, so they took it for a joyride or two.
After explaining this to the overnight clerk (I landed in the middle of the night, maybe 3 am or so) he would not hear me out! So I paid and left disgruntled.
Yes it took me a while, but I just found my receipt from the summer (July 22) and now I’m writing a review before I throw it out. Just thought I’d share with you all… or warn you, however you want to look at it. :)
Want my advice? USE PUBLIC TRANSPORTATION! THESE PLACES ARE AWFUL! THEY HAVE NO RESPECT FOR OTHER PEOPLE’S PROPERTY.
Ace

I got a Amazon Local deal for 3 days of parking for $ 21. I had to fly out of JFK so I roll up to the location (got lost getting there by GPS but not their fault). They take down your info and you just get in the bus. There’s no checking in or paperwork upfront, just a ticket. They wait until the bus fills up to leave. Then they drop off everyone at their terminal. This also means they don’t pick up anyone until everyone gets off.
When I came back, I called the number on the ticket after getting my baggage and was told to wait by passenger pickup 4 (JetBlue). When over 20 minutes had passed, I called again and was told 4 minutes. I eventually got picked up after 30 minutes and I was the only one on the bus. Check out was quick and efficient and my car was waiting for me. I would only use them again if I got another Amazon Local deal.