Sleepy’s

Had a great experience with Masoon at this location. He is an absolute GEM! He is detailed, knowledgeable and most of all, thoughtful and considerate. He is not a pushy salesman, but rather is genuinely concerned about his customers and making sure they are 100% satisfied. My boyfriend and I arrived at Sleepy’s to do research, and we were not entirely sure about where we were going to purchase our new mattress, but after meeting Masoon we couldn’t imagine buying a mattress anywhere else!

I purchased a very expensive king size mattress from the stop on July 20^th. I had a very good experience in the store and found the sales associates to be very helpful.
We set out delivery date for Aug 1^st (11 days after the purchase) to ensure enough time for sleepys to send in their proof of insurance and delivery information to my building. (This is required in NYC in my building.)
I called Sleepys everyday the week prior to delivery to ensure that they sent over the necessary paper work for delivery. My building management company had told me that they didn’t receive the information so I was getting frustrated with sleepys and their ability to serve their customers need.
The day before the delivery, my management company still had not received the information they needed. I was told that the delivery men would not be let into the building and I would have to carry the king size mattress up myself.
I walked over to the store to speak to the store manager in order to speed up the process. The store manager said that there was nothing that she could do and that this was a «human error.» (Stupid excuse btw– what type of error would it be, an animal error??) She said that maybe we would get lucky and be able let our doormen and management company let there delivery men up to our apartment without the necessary paperwork because «sleepys» is such a well known brand. Seriously — this is what a professional manager is telling me?
She was no help and this will be the last time I spend thousands of dollars with this incompetent company.
If sleepys can’t secure necessary delivery paperwork information in ten days — they have a serious problem with their employees and their systems to please paying customers.

If it were possible to have negative stars, Sleepys would have earned that honor. I ordered a box spring on Friday over the phone from a sales representative from this store. She read me a list of box spring options with pricing. I selected a queen sized, 5.5 inch tempurpedic box spring. On Sunday, I was delivered a filthy dirty, damaged box spring. I immediately called sleepys to ask that they remove the offending item. I was told that I had been delivered a clearance item. IN NO UNCERTAIN TERMS was I told I was purchasing a clearance item. I had to wait several hours more to finally receive a call back with their version of an option to address the problem. They said that they could not pick up the damaged item but could only come to replace it with a new box spring. I had to leave work early today to receive the box spring. Guess what? It was the wrong size and not tempurpedic. They also refused to clear out the original box spring which is taking up my hallway (I live in a studio). I have been on the phone with their sales rep several times (had to cancel my existing plans for the evening) and they still refuse to clear out the original box spring or offer me any sort of monetary compensation for the time and inconvenience. Did I forget to mention that there is a chemical smell coming from the box spring that is indescribably noxious? Sleepys does not value their customers. I have been deceived by their sales rep and have been lead in circles by their customer service. Do not shop from this company.

Got two pillows two days ago, they were too thick and made my neck hurt. Brought them back in and they would only give me a store credit. Not to mention that 6 months ago I spend over 5k on a mattress could not be more disappointed in the service and quiet frankly would urge anyone to stay away. These guys are your classic sleazy mattress store.

Although they have one good sales person my experience here was terrible. I waited around for a delivery only to be told the people at the store forgot to book it. I waited around a second day for a delivery and never got a call when they were there (my doorman said they never really showed up). I finally got my delivery on the third try — an hour and a half after the four hour window they told me it would come in was over. Get a mattress somewhere else.

Name brand Mattresses at good prices. There are many places to choose from but the customer service at this location especially working with JACQUE makes this the place to go. No hard sell, very helpful and direct. GO SEE THIS MAN TO BUY A MATTRESS.

Bought 2^nd mattress in 2 years. Ist one sagged within 6 months. !st time inspector came out said the mattress was sinking only 1 ¹³⁄₄ inches when it had to sink 2 inches to get an exchange. Went ballistic.
They agreed to a full exchange and paid extra money to the Temperpedic. It’s horrible. It’s great if you sleep like a corpse but if you move or want to have sex in it, forget it. You feel like your making love in quick sand.
Bottom line I have to deal with another inspection etc. I so regret purchasing the Temperpedic.

Barco the sales rep was a pleasure to work with. Came in, told him what I wanted and was out the door in 30. 25 mins of my time there was me laying on diff beds. He is awesome and a very very nice man. SLEEPYS give this guy a spot bonus or acknowledgement for his great customer service.

While I absolutely refuse to shop at Sleepy’s ever again, my issue was with their warranty and customer service, and NOT this particular store.
Brief background– I purchased my second Sleepy’s mattress upon moving back to NYC and got a pillow top thinking it would last (based on what the original salesman had told me). Alas, after just 4 months the mattress was already starting to sag (I am a skinny person… this shouldn’t happen.) I finally got around to figuring out I could exchange the mattress since it was still very much under warranty. While all of this was going on, I was accepted to school in Texas and was planning my move.
When I had the inspector come to look at my mattress (this is now 10 months post-​purchase) he agreed the sag was absurd and I was, in fact, given a credit to exchange my mattress since it was deemed defective. I followed instructions and called customer service to set up an exchange, requesting that the mattress be sent to a different address than where they pick this one up from.
Nope. Not allowed. No amount of politeness (or eventually anger) could sway them to simply pick up the defective mattress and deliver the new one somewhere else. I even offered to pay the extra delivery fees. Still no. So I went into this Sleepy’s showroom to try and get some help.
Moncef was insanely helpful. He did everything he could think of. He called customer service three different times to ask questions and see if we could work around my situation. He was sympathetic and advocated on my behalf, sadly to no avail. When we finally decided to just exchange the mattress for a new, different one and have it delivered to my current apartment (I’m gonna sell the damn thing… anyone want a brand new mattress?) he got them to lower the price a bit and dock off half the delivery fee for me.
I still refuse to ever shop at Sleepy’s again because of their rigidity in policy and unwillingness to acommodate a previously loyal customer, but I am very grateful that Moncef went out of his way to help me.

So. fortunately Sleepy’s kindly offer for you to exchange your mattress. Less fortunately they charge you $ 320 for the privilege, despite the replacement actually costing only $ 50 more than the original, which I was fully conned into buying in the first place.
Moreover, this exchange was delivered as an ultimatum, not a ‘we’ll see what we can do to help given the circumstances’…
Is Sleepy’s the only place in the US that treats you abominably, and then charges you extra to rectify the mistakes as a result of their treatment?

as far as mattress shopping experiences go, I had a fairly pleasant experience. I knew exactly what brand of mattress I wanted and did an online search to find the best price. I was a little worried about the delivery policy online, so on the margin I wanted to purchase from somewhere that had a physical location. I went to a sleepy’s shop on 61^st and 1^st and had a horrible experience. the lady kept trying to sell me a lesser bed that was clearly not the one I found online. dejected, I went to this location and richard was nice enough to help me. I told him the exact specs, he let me try out the bed, checked the price I quoted from online and matched it. the whole process took about 20 minutes. they ended up delivering the wrong bed though. this wasn’t really the salesperson’s fault, but he was very easy to deal with and put in an order to deliver the correct bed immediately.