Sleep Disorders Institute

I have nothing but positive things to say about the Sleep Disorders Institute.
At my initial consultation I was seen on time by Dr. Lund. His office manner was thorough, polite and professional. He suspected the issue immediately and referred me for the proper tests. I never felt rushed, he took plenty of time to speak with me and took more than enough time to answer my barrage of questions. I did not realize how serious obstructed sleep apnea is.
I was referred for a sleep test. I opted to do it at home with the thought I would try that first and if there was an issue I would come in for one. The gentleman who provided me with the equipment, and instructed me on how to fit it was knowledgeable and polite. He would not let me leave until I put it on multiple times. I worked in the Medical Field for while and I know the inside outs of Holter Monitors. Not a big fan. I was expecting the same result with the portable monitor.
It worked fine.
Within a week or so Dr. Wallace called me with the results. They were pretty horrifying but not entirely unexpected. She recommended a CPAP machine. I was given the choice to have it pre-​programmed and hope the settings were right. Or come in for a study to make sure the machine is pre-​programmed with the right settings. These settings correspond to proper airflow.
If you have to do a Sleep Study, this is the place. The staff are friendly and professional. The bed was quite comfortable. The idea is to make sure they get at least four hours of data while you sleep. This was not a problem for me as I was out in under a minute. Up at 07:00AM. I believe you can shower and get ready for work there but I took the next day off so I scooted home.
A week later I had a machine. The aforementioned gentleman who provided me with the portable machine did my orientation for the CPAP. After 20 minutes I knew the ins and outs of the machine, fitted the parts to the machine multiple times and practiced putting on and taking off my mask. Was throughly instructed on how to clean it. I was confident I would have no problems when I got home. I didn’t, I was sleeping healthy within no time.
The machine is first rate. I am a Techie and not easily impressed. Quiet, small form factor and foot print. Maintenance is not a chore. Very pleased. Follow up appointment with equipment a month later to make sure all is well.
I have never had any problems with the Front Office. The are consistently kind and courteous. They should be sainted for having to deal with me as I am, «That Guy,» who constantly switches appointments. They have always been patient with me and I commend them for that. I highly recommend SDI. Always a pleasant and professional experience.

I received a call back from the office manager Ms. Patel. She apologized for my experiences with the clinic and after the conversation have decided to give them one more chance. She went through each complaint with me and I appreciated the time taken to review my complaints. We will try it one more time and hopefully, I have much better things to post.
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Just an update, I still have not received the prescription. I called back to find out who the medical director or the hospital director is and was transferred to a voicemail which left no information regarding who the person is. I called back and was put on hold (without any greeting) and have been on hold for about five minutes now. As I said before, the client services in this practice is horrible. I would not advise anyone to come to this clinic.

Second time coming here had a good nights rest for a mask fitting study. Just the mask was uncomfortable but it will take time to get used to.

Updating my review at the request of SDI, who claim they were able to personally identify me by my posting, as you can see below.
If anyone reading this is finding it necessary to visit this location (due to insurance coverage, etc) I strongly advise you to decline using Snoosz for your mask/​machine/​supplies.
Many sleep apnea patients may not realize that there are other options, and it could be disheartening for someone newly diagnosed with OSA to go through a similar situation. Visit
it’s a great resource
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SDI has an in house DME called Snoozs. They share the same staff and office space. The very same people who gave my information to another provider without my knowledge months and months after my visit. They claimed ignorance (after ignoring emails) until a fraud complaint was lodged against them and my insurance company started calling. You see, they also found the situation quite queer.
To me, if a sleep clinic basically forces you to use a DME that is attached to their business to the point where they share space and staff, they’re all one entity.
While I’m here, let me mention the lovely Dr I saw for two follow-​ups. The first time I thought he was cool. The second time (after sitting in the waiting room for 30 minutes) he literally read the same exact script he had used for the first visit. Word for word. After that, I decided I would cancel the next appointment they prompted me to schedule. And I did.
Also, I did not receive any communication following my sleep study. I had to call. Someone (not sure if a Dr even) basically gave the most basic explanation over the phone. I didn’t receive a copy of my sleep study OR prescription (you should ALWAYS receive these!) I had to request them 3 – 4 times till I received them. You need the prescription in order to use a DME of your choice.
After reviewing the prescription, I noticed that they clearly hadn’t read it based on the machine and mask I was assigned. Don’t even get me started on how they fit masks on people while they’re sitting up! Insane.
Gary Z, I hope this updated review makes you happy.

I had an appointment at the institute. The doctor did not tell me anything that I didn’t already know or could have gleaned on the internet. He suggested a sleep study and said that they would be in touch with me to schedule it. I checked with the receptionist who confirmed that I didn’t have to do anything else and they would be in touch with me. No word since. Just a bill for $ 50.
Total waste of money. I decided not to follow up as I am unimpressed with a business that can’t do something as simple as schedule my appointment.

Horrible front desk. on June 12^th Claudia said it would be «Up to ten days» to get authorization for overnight study from insurance company. When I called back today 6/​29, 17 days later, she again said, «Yes, it could take up to ten days.» I explained to her that that statement meant that the maximum amount of time it would take would be ten days, which meant I should’ve had an answer by ⁶⁄₂₂. She didn’t understand this simple concept and kept saying, well, «ten days more or less.» 100% unprofessional. I’d be very wary of utilizing this business.

I agree that sleep apnea is a serious diagnosis, and I am grateful for the diagnosis and the treatment plan suggested.
The staff, however, is quite problematic and it is an obstacle to obtaining medical treatment. After my first visit, my insurance company refused to pay for an overnight study. I waited for months to hear back and ultimately had to chase down the clinic again and renew the process because the clinic had dropped the ball. After my next visit, the staff again did not follow up with my insurance company. It took three calls over a month to get a pre-​authorization request submitted to my insurance company.
Once I was finally diagnosed with sleep apnea, it has taken several calls to get the clinic to put in a request with my insurance company and I still have yet to receive the recommended CPAP machine – due to the incompetence and likely apathy of the staff at the clinic.
Once I started with the Sleep Disorders Institute, I’ve been reluctant to look for another clinic. Dealing with the staff has been such a challenge, however, that I think that I am going to have to look for another clinic for ongoing treatment.

WATCH OUT! This is not an unbiased medical facility! SDI is in the business of selling CPAPs and devices, and are deeply motivated to sell these. My 2^nd and 3^rd opinions tell me that I don’t need a CPAP for my mild sleep apnea as they told me. Along with feeling like I was getting a sales pitch instead of medial advice, they violated HIPAA and my privacy but mistakenly emailing my medical results to the wrong person with a similar name to mine, and to the the wrong doctor with a similar name to my primary care physician. They are disorganized to the point of malpractice. I received my sleep apnea diagnosis from a surly woman making appointments, not a doctor, who called to set up my appointment to fit me with a CPAP machine. «Why am I getting a CPAP machine? Do I have sleep apnea??» She said «Guess so.» If I hadn’t demanded an appointment with a physician I’d seen there to hear the diagnosis and discuss treatment options, they wouldn’t have offered actual medical advice from a doctor. In addition, the two physicians I saw there had completely contradictory information. Awful. At least the doctor admitted to me that unfortunately it was true that they primarily sell CPAPs and devices, as I suspected. Go to a real physicians office who will treat you with respect, not just try to sell you on buying a CPAP and disrespect you.

Completely unprofessional! They cancelled my appt TWICE because the Dr decided at the last minute to book vacation (mind you this is over a 3 month period). The second time they cancelled on me, when I tried to rebook, they told me they couldn’t fit me in for another MONTH!
Additionally, the staff at the welcome desk are completely unprofessional — every time I was there one was giving a patient attitude on the phone or literally putting a patient on hold so they could b*tch to their co-​worker about the patient on the phone.
Lastly, when I arrived for my sleep assessment, they kept me waiting for almost 2 hours before setting me up. This caused me to go to bed 1 hour past my normal bedtime. The whole idea of the sleep assessment is to have a normal sleep schedule and their staff messed that up all on their own!

What an awful place, I’d give it 0 stars if I could. The physicians here do not address your needs and are not considerate or compassionate at all.
I am my father’s medical proxy and every time I have tried to contact this sleep center to speak with my father’s physician, they completely ignore me. They always say they will call back but they do not and they do not respond to emails.
My father’s CPAP machine is set way too high and the pressure PREVENTS him from falling asleep. I have asked numerous times for them to titrate the pressure so that my father can get used to the machine before moving upwards to his required level of pressure but they do not budge. In fact, they won’t even speak to me.
Every time my father and I go for an appointment, their lame excuse is that it takes time to get used to the machine. It’s been a year now and I’m still getting that excuse.
A CPAP machine can’t help you if the patient cannot use it!

first I’ll say that the person (Yasmeen) who did my actual sleep evaluation overnight was top notch in all regards. she saved the whole experience because I felt quite uncomfortable going into it because almost everything else about their service is really sloppy, lazy, unpredictable and totally unprofessional. quite frankly, had me wondering if my doctor who prescribed my test had any idea how dopey this place
answer to phone calls for days, NO email response at all! mixing up of patients names and appointments. arguing with patients in the front office and lobby. the facility is clean and sufficient; nothing special… kind of like a cheap motel. sure glad the lady who conducted my overnight was really great and pro.

Sleep Apnea is a serious diagnosis. Its impact is critical. In fact, if I go back to get a Doctorate and I’m not saying that to sound pretentious but b/​c it’s a reality, I’d love to do a study of homelessness and its relation to sleep apnea but I’ll get off this really high soapbox. If you read any of my other reviews, you’d know I“m not the whiny type, I just can’t believe the lack of attention to this serious disorder.
It’s hard to be considerate when you are literally out of your mind without sleep and I have SO BEEN THERE (so much so that I put it in caps for emphasis which I usually find annoying). SDI staff deserves appreciation of managing calls from frantic patients, dealing with ruthless insurances, and working round the clock. They have worked patiently with me for years. The offices are very clean, the staff is very nice, and they don’t make you feel like the freak you feel like when strapped down with testing devices; devices which though uncomfortable are entirely necessary to successfully diagnose and treat your condition. This is NOT a big money maker. A night in a hotel in this area costs more than this test and the valuable time of valuable physicians, techs, and staff.
I recommend them without reservation. In fact, if you aren’t sleeping, I implore you to call them for your health and for everyone around you. It is that serious.
Sleep well.

Getting appointments was easy, otherwise this place is garbage. Dr. who did my consult said he didn’t think a sleep study would turn anything up but ordered the study anyway. I assume that’s how they make their money. Dr. that did my consult was different from Dr. who evaluated results of my sleep study. Dr. who evaluated results of my study said nothing was wrong and that I should try to go to sleep and wake up at the same time every day. That’s all the help they could offer. I work a job where the hours can be crazy, so that advice is useless. I told the Dr. this and she said she didnt know what to tell me. I asked that the evaluating physician ask the Dr. who did my consult to call me, which she gave me a hard time about. I never received the call that I requested. The tech who did my study barely spoke english, was not friendly, did not even introduce herself, lost paperwork that I filled out when I arrived at the facility, and left before I left the facility (disobeying a sign on the door that clearly says not to leave until all the patients have left). Facilities were also not as advertised (no sleep number beds, etc.). Should have heeded the other reviews and taken a different route. Fuck this place. Pure garbage.

Making appointments to get an overnight study done is EASY. The study itself is ran in a disorderly fashion. You are told to go in at 9 and you aren’t hooked up with the wires till 11. I’ve done the study 2x there.
The 2^nd time there, I was pregnant. Besides the wait, the masks/​nasal pillows I tried didn’t work out. The tech had to try different masks/​nasal pillows through out the night. At the end, a head strap was place on my head to keep my jaws shut (even though I wear a mouth guard). My jaws hurt and my head was compressed from the strap. I started having severe headache and my belly started crapping due to the stress. I notified the tech and told her that I no longer want to continue the study since the baby and I was under stress and there was no way that I could sleep under this condition. She said «If you refuse the study, your insurance may not pay for it». Did I ask to stop the study just because I felt like it? No! It’s causing cramps in my pregnant belly and the sever compression of the head strap is unbearable! I had to ask to speak to the doc on duty and make sure that they understood that the discontinue of study was due to unbearable circumstances and the possibly of harming my unborn baby.
Since the study was not successful, they sent a company to bring me the CPAP machine and mask to try at home. The 1^st mask was way too big. the 2^nd mask was still not fitting correctly. Calling the institute to cancel the machine since it’s not working for me. No one seems to know how this can be done — I got the rondaround, «I am not sure how this can be done. Someone will get back to you shortly.» and I was sent to voicemails when I called to follow up. Really? You would think that this is the type of issues they deal with everyday. I had to ask to speak with a manager there to resolve this. I am hoping that she will get back to me in a few hours as she promised.
And the doctors there don’t ask you questions or seem interested in how you are doing with the CPAP machine or offer options for you. The main doc there is cold and unfriendly.

I went to this clinic because I was constantly waking throughout the night. I was diagnosed as an insomniac and put on a sleep restriction protocol and taught good sleep hygiene methods. The hygiene tips were somewhat helpful, btw.
I didn’t really have any substantial improvement. I concluded that I’m someone who simply doesn’t sleep well and, by mutual agreement with my main consulting physician at the clinic, terminated further visits. I happpened to like the doctor very much. Indeed, I liked all the physicians whom I met at the clinic.
Fast forward to over a year later when I shared a hotel room with a friend. She told me the next morning that I had sleep apnea (SA). She noted my heavy snoring and snorting throughout the night along with persistent stops in breathing all night long — all classic SA symptoms. Indeed, Myra told me she wondered if she should wake me: she worried that I might simply die from not breathing.
The minute we returned to New York, I began researching different clinics, different doctors and made an appointment with a new sleep disorders clinic. An overnight study confirmed Myra’s diagnosis: I have sleep apnea; indeed, a severe case of it. I had no REM sleep whatsoever; my breathing stopped an average of 46 times per hour — just two of the significant parameters of SA.
No wonder I was constantly, persistently weary and tired.
In conclusion: I second the comments made by others about the front office people. But what is of greatest concern is the fact that after many meetings over many weeks with the physicians who reviewed my sleep records, none considered the possibility that I might have sleep apnea. SA is a serious condition with serious health ramifications but because I don’t fit the typical profile — I’m female and slim, not male and overweight — I suspect that the possibility of having sleep apnea was discounted completely. Still, my sleep records showed that I continued waking throughout the night; I think the doctors should have picked up on this. Also, the fact that I wasn’t refreshed in the morning should have been an additional clue suggesting that an overnight sleep study might be indicated to rule out the possibility of SA or some other, serious condition.
To be sure, misdiagnosis is a problem in many areas, not just in medicine. But when sleep disorders are a clinic’s specialty, I think it is fair to consider this to be a big miss.

UPDATE: Apparently, they were having some problems with being shortstaffed when I had this experience, and their service is much improved. My earlier experience was still unacceptable, but now that they seem to have gotten better, I’d recommend them.
Awful, awful, awful service, even for a medical facility. If you have any choice in the matter, do not, under any circumstances, patronize this place. They are completely unable to return a phone call or retain records, they are uninterested in helping you with your health problems, they’re understaffed, they radiate apathy to even your most simple and reasonable requests.
I asked my doctor for a new referral. I would rather die prematurely in my sleep than give these people a co-​pay. The only way they could be worse is if they stole your wallet and smothered you with a pillow during your sleep study.

Can’t sleep? Join the club.
In a past life where I had a brief tour of this facility as well as a meeting with various levels of management for other means, NOT as a experimental subject, this facility appears well maintain. The staff appear apathetic to sincerely help patients with their sleep aliments as I received the brutual cold shoulder of a very unwelcome vibe. Thus, dismayed.
Human subjects for this clinic’s science experiment are finanically compensated for their time and bodily experimental usage. There are facilities on the premises for subjects to maintain their bodily hygenie as well as ample beds being closely monitored.