Sinks & Stones

Just watched one of your employees telling a security guard at a hospital to drop dead and burn in hell … Real f#^king classy … Based on prior reviews this doesn’t surprise me at all!!! You guys suck!!!

I am a small business owner in the neighborhood, Long Island City, and we went to Ronnie at Sink and Stones to get our tile. They have treated us like family I can’t say enough how great the customer service was. I will be returning to Sink and Tile for many years to come.

Boy, do I wish I checked out these reviews before ordering tile from this store! The store’s owner, Roni, acts more like a monster than a businesswoman. She is incredibly rude and just an overall pain to deal with.
As someone who works in retail, I was shocked at just how unfriendly and unaccommodating this woman was to my family and me. We were willing to spend upwards of $ 3k on bathroom tile and this woman could barely muster a smile. My family and I were expecting a camera crew to pop out of a box of tiles and inform us that we were being pranked. Unfortunately, no such camera crew appeared and we begrudgingly placed the order with Roni in an attempt to support local businesses rather than big box retailers.
To her credit, the wall tile we ordered did come in a timely manner but at her suggestion, we ordered «a few extra tiles» in case an accident occurred. I can say with great certainty that Roni is EXTRA CAUTIOUS with her customers because my family and I are now left with 100 tiles that, you guessed it, are ineligible for returns. In addition, she convinced me to buy a second bag of thinset cement, which I absolutely did not need and was also ineligible for return.
The icing on the cake was when had placed a floor tile order as well but cancelled the following day after we realized the tile would not arrive on time for our contractor. It took Roni over a week to submit the credit to my Visa card. She claimed she «couldn’t get into the system», whatever that means.
While she does have a nice and wide selection of tile, her sour attitude and poor salesmanship leave much to be desired. In blunt terms: AVOID AT ALL COSTS!!!

Oh my god. I’m not one to write a review immediately, but I couldn’t help it. We were in this store for no more than 5 minutes looking to buy a few hundred dollars worth of tiles. The woman, who I can only assume is the same woman in the earlier review, was the LEAST welcoming, LEAST friendly business person I have ever met. Condescending, rude, annoyed. How is it possible to be all those things in just a few minutes? What did we do?
Terrible.

The owner of this place Roni is such a nasty human being. She’s totally pissed off at the world and takes it out on her potential clients. I know what youre thinking, Great business woman! Our contractor referred this place to us and we trust his taste. He’s been nothing but kind to us during our large home improvement project. The first time we went we arrived at 450pm and she closes at five o’clock. We just missed her. We went the week after and in the beginning she seemed a little annoyed at our presence but realized we weren’t strays and accommodated us (slightly). Measurements of our kitchen and sunroom have not been taken yet and we were browsing. We found tile that we loved and asked her to write it down for us. She said «I’ll remember» so we searched some more, and we loved some bathroom tile too. This woman was going to make 5k on us easy. Once again I asked her to write it down or to give me the names of what we chose. Her hard head refused once again convincing us she is a professional and she will remember. Measurements are in four weeks later and my husband wants to go see the tile just to make sure she orders the right one. Guess what? Little miss Roni can’t remember and catches a slight tude with hubster. He tells me to go the next week because he didn’t want to guess which tile we agreed on, he wanted me to make the mistake so I can’t blame him ;) sure enough I go, I’m there half an hour early trying to avoid traffic and she opened at 1030am not her posted hours 10am. She is so nasty to me from the moment I walked in, no greeting nothing. I locate the tile I want but she’s so nasty to me that at this point I’m getting hot under the collar and I’m ready to break all the tiles because I didn’t do anything to this woman except offer her my business. She was annoyed at me because SHE couldn’t remember the tiles. Does that make sense? I think not. I walked out on her ass politely. Told her I was going to feed the meter and I dip setted ;0). PEACE biotch. Otherwise I woulda hurt someone so I didn’t let her get the worst of me.