Simon Flamm DDS, Hell’s Kitchen Dental

I don’t think I’ve ever received such poor customer service in my life. I will say that Steve was excellent — very friendly and personable. I felt very comfortable in speaking with him to schedule the appointment and as he took me back in the office to prepare for the appointment.
Now, fast forward to when Simon (the dentist) arrived. He was extremely talkative and at first I thought it was his way of making me comfortable as a new patient, but it got to the point where it was incessant and unsettling. For example, I’m not sure how he started talking about a dog groomer cutting off a dog’s ear and gluing it back on, or how he and Steve were discriminated against abroad while returning their Jaguar rental because he is Romanian and Steve is Syrian. But nonetheless, the appointment continued. Simon continued rambling, at times incoherent, while taking x-​rays. At times the equipment he inserted into my mouth was uncomfortable (several times I said ouch or wait while he was placing the equipment in my mouth) and the equipment shifted when he stepped away to take the x-​rays.
Well, not surprisingly, some of the x-​rays did not turn out well. At this point, Simon starts yelling at Steve that if he (Simon) didn’t have to act as dentist and assistant, this wouldn’t have happened. Then he yells at me that if I stay still, the x-​rays would come out properly, to which I responded, «I’m sorry, the equipment poked me, but I’ll try to do better with the next round.» And that was when Simon lost it. He began screaming at me, «DO NOT SAY THAT I POKED YOU! I DID NOT POKE YOU! LET’S SPEAK ENGLISH HERE!» I responded that I didn’t say he stabbed or injured me or drew blood, and I asked if he was upset and if we would be okay to continue this appointment. He just kept yelling «I DID NOT POKE YOU!» at which point I told him I didn’t feel comfortable continuing the appointment and would like to have my things and leave. Simon then began yelling that he knew that I did not feel comfortable with him working in my mouth and he could sense hostility from the beginning of the appointment — um, I guess that’s why he was telling me about his personal experiences with discrimination abroad, because of the hostility he sensed? During this entire ordeal Simon, who is a very large man, is standing over me yelling and sweating with his glasses steaming up, and essentially blocking me from leaving the office (whether or not intentional). I said again that I felt very uncomfortable and I was also beginning to feel afraid, and would like to have my things and leave. Steve then intervened to help me get my things and get to the front of the office, while Simon remained in the back of the office slamming things and yelling.
Steve quickly confirmed my contact information, said he would be happy to send the x-​rays that did turn out well to the dentist of my choosing and that he was sorry things did not work out differently. I said I’m sorry I used the word poke, at which time Simon came storming from the back of the office yelling that he was a human being and had feelings. Of course I tried to immediately leave the office, but the door was locked from within and I had to be buzzed out — just in the nick of time when Simon was within inches of me. I was seriously afraid (considering I was alone and locked in an office with two individuals, one of whom was yelling at me and extremely upset) and am thankful Steve was friendly and able to diffuse the situation, even if only temporarily.
I couldn’t make this up, even if I tried. And, there are several cameras throughout the office if there is any attempt to refute anything I have conveyed. I say all of this to say, steer clear of this office if you value your safety and peace of mind.

Dr. Flamm and Steve truly make any trip to the dentist a fun and enjoyable one. They’re very accommodating and your needs are at the top of their priority list.
I went to Dr. Flamm looking like a blood thirsty vampire who bit into some bones, and left looking like a superstar!

I never posted this review, but I’m going to… this draft was originally made in 2011, the appointment was in 2009 which is when this place was first opening. I am creditable, I don’t review much now a days because I like to keep my good places to myself.
But, please, listen to me when I write about this particular dentist.
I am afraid of dentists, but the «new equipment» and cleanliness (which is top notch) of the offices and rooms attracted me.
Simon did work on my teeth, he proceeded to fill some of my molars on the upper right side. Fine. Things going well, it’s quiet.
There was no official dentist assistant and Simon called the front desk man to the back to help assist (ok, so maybe he was in dentist school).
The dentist, Simon, yelled at this man and put him SO much that spit dropped into my mouth. Disgusted I cringed. Simon is so busy yelling, he drills into the MOST FRONTAL molar and hits MY NERVE.
He packs up my tooth and told me to go see another dentist. WHAT?
2 months later, I have constant ache and my nerve is now infected. I have to have a root canal. BECAUSE of this dentist.
I have no insurance; I pay 1700 for a root canal, this does not include the 300 start, 400 after; 600 after again and another 1000 for the actual porcelain cap which i could not afford until a year after the root canal.
Ugh.
I get the tooth, still pain.
Why?
I imagine its because my nerve wasn’t ready to die or be taken out or etc.
It’s been 2.5 years, and just January I am now pain free but with blackness surrounding the affected tooth (which, if you remember from the beginning of this review, was just suppose to be a filling)
Why haven’t I sued for malpractice you ask? I would have but you need another dentist to say what he did is wrong and dentists have a strange collation of brotherhood.
Needless to say, this office called me 5 – 7 months after the fact looking for the last bit of payment. about ⁷⁰⁄₁₀₀ dollars, they were told «you know what you did was wrong»
They’ve never called back.
The end.

I moved to the US 7 years ago and have never found a good dentist in NYC — until I found Dr Flamm. He made what would have been a painful and drawn out experience elsewhere (3 crowns — yes I have English teeth), well, enjoyable.
OK, the procedure is uncomfortable by nature but I am a nervous patient and would usually have been climbing the walls. He looked after me so well and immediately made me feel at ease. His assistant extraordinaire Steve works closely with him and patients, explaining what they are doing throughout, something other dentists do not tend to do here. Dr Flamm is also technically very good — I am very impressed with the work he has done on my teeth.
I highly recommend a visit to see Dr Flamm — one of NYC’s best dentists. In fact I am almost trying to find a reason to go back and see him and Steve sooner than my next check up.

Dr. Flamm & Steve are an amazing team! Not only are they hilarious (which is a bonus in my book), but they run a super-​tight ship as far as hygiene is concerned (which is SUPER important to me!) — keeping everything SPOTLESS and making sure that it stays that way. When it comes to the level of care I have received it can be characterized as nothing short of STELLAR!!! I am a pretty easy patient — no major work, no fillings or the like, but I do, like many, have a fear of dentists and needles and Dr. Flamm has ALWAYS put me at ease and done a great job keeping my teeth and gums in tip-​top shape. Steve (office manager & assistant to Dr. Flamm) is also a gem — working WITH you and not AGAINST you when it comes to fees and insurance. He strikes the perfect balance and finds the fair and happy medium between the needs of the patients and the needs of the business, and HE MEANS WHAT HE SAYS when it comes to fees — no tricks and no games!

Excellent service. This is the only dentist I have been where the consult is almost pain free. Steve is awesome in the reception and general management, he always explain you your options and the recommended solution in every case. Dr Flamm is highly professional, he not only knows his job perfectly, he also entertain you with his delightful stories and he is always looking for the perfect resolution to your issues.
They are kind and I can count them in the few people who makes me feel at home outside my country.
Highly recommended!

I can not recommend this dental office enough. They are total pros! First off, Steve runs the front desk incredibly efficient, from booking appointments, billing, & reminders, he’s a total pleasure to work with. NOW… Dr Flamm, Incredible dentist, PERIOD! I’ve lived in NYC for over 20 years & have been through at least 6 different dentist. I have never felt so comfortable like I do when I go to HKD. He’s so professional and sweet, really takes time to explain what is going on. Once again, I can not recommend this dental office enough. THANK YOU HKD FOR TAKING SUCH GREAT CARE OF ME.

Like many other people I always dreaded going to the dentist — that is until I was lucky enough to find Dr. Flamm. He is professional and his work is of the highest quality. I’ve had numerous compliments on the state of my smile since I started seeing Dr. Flamm last year. I’m particularly sensitive when it comes to pain, and Dr. Flamm is completely understanding and responsive to my needs, always putting my comfort first. He has explained every procedure in detail so that we can make decisions for my oral health together. The office manager Steve is also a joy to work with — helping me navigate the crazy madness of dental insurance. And to make it even better they are both genuinely kind people. Highly recommended for any others who are looking for quality and comfort.

I love Dr Flamm and Steve! They are the craziest (in a good way) gentleman around Hells Kitchen! I am writing this because people should know how great they are… recently, I had dental work done in Beverly Hills from a well-​to-​do dentist and he did more damage than helped. I went to Dr Flamm because he was my dentist in New York NOT only did Dr. Flamm fix the problem he saved me from a lot of pain.
I would agree that sometimes the office is a circus but that is what makes the fear of going to a dentist go away! Dr. Flamm and Steve need their own reality show!!! I would fly anywhere to have Dr Flamm work on my teeth!

Major work completes. I’m finally out of pain, looking [according to my wife] & feeling good. I feel the pricing was fair, the work top notch.

It’s rare to find any doctor in the city that has such an extensive knowledge of their field and above average chair side manner that puts you at ease, but you can find it here! Plus Steve at the front desk makes it easy for you to schedule appointments and is always beyond welcoming! Highly recommended