Sherry-Lehmann Wine & Spirits

Horrible customer service. I had the worst time with this store. Even even though I am just 10 blocks away, my order was days late (even after I called a couple times a day) and when I finally got the order, each of the 4 bottles I ordered were replaced with a different brand, with out letting me know.
I’m sure its not the biggest order they had processed — but each of the 4 bottles were over $ 120 each. I can tell you it will be the last time I shop there.
was so much better.
Got what I ordered and it came from across the country in a day

Many workers standing around, but difficult to get helped. They have a selection, but it is not a wide selection.

Complete Disaster! Ordered online, order did not arrive on time. We were having a party and had to run out and replace the cases of wine that did not arrive. Tried them again a few days ago. Placed another online order. Card was charged, order does not show up in their system. Called to confirm order, was assured it would arrive on time, it did not — again! This went on and on and back and forth for two days. When the order did not arrive the second day, I was told they didn’t have the wine I ordered. No one even called to tell me that and to ask if they could recommend another wine to replace it. At this point, I was too furious to talk to them anymore. I sent my husband in to handle it. The wine arrived today, 4 days late! I will never used them again. They need to get their act together! Terrible customer service! Terrible online system! Terrible communication!

Usually, my experiences here are very pleasant. A couple months ago, I came in to make a champagne purchase for a 4^th of July party. I am thinking about this experience now as I will be making another similar purchase for a Labor Day party this weekend…
The person behind the counter was a bit rude and dismissive of me. The store was empty except for one person at the counter in front of me. I had been waiting very patiently for about 5 minutes. The person behind the counter who was working with that customer pointed two feet to my left and sternly ‘asked’ me, (quite patronizingly and with attitude), to move over and form one single line. If it had been busy and he was worried about maintaining order, that would be one thing — but there was no one else in the store and it was very clear that I was waiting for the next available counter person for assistance. If he asked me to move ten feet away, I would understand — but he literally asked me to move one to two feet to my left. I thought about staying on line, but ultimately I decided to leave. I purchased 4 bottles of Veuve Clicquot from a store on 55^th street.

I’m not sure why there are so many bad reviews. First the shop is awesome with dark wood and all the champagne is stored in the cellar and kept cool. The staff both times have helped me and were very friendly. The selection of champagne is the best I have found so far with a lot of vintage and non vintage bottles. The prices are better than most places as well, it’s really close to the 59^th and lex stop so it’s a no brainer for me.

Had to place an order for delivery. Rachel was helpful with selecting wines over the phone & even more patient when it turned out I had given the wrong delivery address after the delivery had already gone out. She had the order stopped until I got the right address & re-​routed it in time for the last deliveries of the day… Crisis averted!

The wine is great but why can’t these people get their delivery together? Their delivery is unreliable at best, always annoying.

Ordered some gifts for colleagues and John was very helpful. I had to call back and make changes to the original order, but he was patient with me. Love that they have such a large selection to choose from and that they offer wrapping and delivery within manhattan.
He was helpful in recommending some wines within our budget, and even suggested a wine that was on the lower end of our budget because he thought it had a very great taste. (he could’ve been pushy and tried to upsell us on something more pricey, but didn’t — which I admire)
They will email you a receipt if you request it too, which was helpful.
Will use them again to order gifts. Everything arrived as expected on time.

I went with my friend to the Dom Perignon P2 1998 tasting. We enjoyed the champagne and because of the tasting we made an impulse purchase.
We received courteous and knowledgeable service while choosing a bottle of scotch. The associate who adviced us, encouraged my friend to get another glass of P2. I asked an associate if another tasting was permitted. He said: «You get it once and once only, this is not a bar.» We were shocked and walked away. Sherry-​Lehmann needs to ensure all staff are at the same customer service and politeness level. He was rude and abrasive.

I am going to update my review and increase the rating to three stars 3 as I have been back three more times, mostly to purchase the same wine. (Boyer Blanc de Blanc, I kid you not, it is the best wine deal in NYC, and you can only purchase at Sherry Lehmann)
The staff was more helpful and not rude as they had been some in some of my past experiences.
I hope it keeps improving as I love the Boyer, and their «Unsung Heros of Bordeaux» mixed cases.

Best wine shop in the city — they have a great selection of wines in all price ranges.

My favorite wine shop in NY. Looks very expensive, but they have a nice variety and affordable wines too. Got a great bottle of Rosso di Montalcino from a vineyard I visited in Italy, surprised to find it here!

300^th REVIEW (I just noticed after I wrote it and went back to the home page).
I went to Sherry-​Lehmann because I happened to be walking by after a long jacuzzi at New York Health and Racquet, where I had a pass, and they had a wine tasting. I’m never one to turn down free wine and I loved this store.
The staff is friendly and knowledgeable, not what snooty or uptight as you’d expect at a location like this. But actually this part of Park has about 6 food trucks where lawyers and bankers grab a quick bite before going back to work and surprisingly, you can eat very well in an area you’d not expect to find great cheap food.
They were tasting three Arboleda wines and I have lost the notes so can’t say too much except that I bought the 20 dollar red, a Carmaneres (it’s some lost Chilean grape with a good backstory).
I didn’t love the Sauvignon, 16, but did love the red at 20. They also had a 95 dollar red which was fascinating but clearly too sophisticated for my budget /​wine lush palette. It’s the first time in any establishment I liked the cheaper option better than the out of my budget option :)
The bags are beautiful. I saved it and will stick in my suitcase to take back to LA this weekend.
Oh, and they have a dumbwaiter, which I thought was very cool!

Great wine showroom with an exceptional selection of wines and excellent customer service. I got an excellent bottle of Cab from NZ the other evening (name escapes me, sorry!). You pick the wine you want and then ask one of the employees who will get the bottle sent up from their stock room below as they process your payment. Prices are on the higher end as should be expected.

Five stars for the spectacular selection but where this place falls short is in the awkward selling process and the service.
You walk in, wait for the staff to notice that you want to throw money at them, then they follow you around the store, inputting your order into the system, you pay at the register, and wait for your order to show up from the basement via a dumbwaiter. This just extends the transaction needlessly and makes the shop seem short staffed, so you are always waiting for service.
Prices are neither here or there versus others in the area — you go to Sherry Lehmann for the selection. Not a very endearing shop that you feel good about patronizing.

A different experience. First consult with someone in the store, make your selections, get a slip of paper and pay. Your win will then magically appear via dumbwaiter. Liquor is on the shelves and can be had quickly. Excellent selection of vintage Port and Madeira. Very old school but I like it and now that I am based in this area I will be coming more often.

I found the vaunted Sherry-​Lehmann to be different than most wine stores that I have visited as one has to take a number and wait to be served, though not all of the stock is present. The key here is knowing what you want and that there is someone to personally help you. I use the website to dig for specialty bottles or vintages, have the stock desk bring it up, and then purchase it.
This place has a magnificent array of Bordeaux and Burgundy wines on display in addition to wines by other regions.
While I like finding wines in racks for me to look at in person and examine for color, Sherry Lehmann does a great job of keeping me busy in their candy store…

Got my friends a wedding present. One of their arrangements of six bottles (your choice) in a decorative case. And, what a choice you will have! The person who helped me was knowledgeable and worked with my budget and the receiver’s tastes.
My friends are oenophiles and I didn’t want to look like an idiot. Great Success!
A little bummed that they don’t deliver these arrangements any more, but otherwise, this place is aces.

This is a serious wine store.
The service is superb and they are very knowledgeable, though I could tell the sales guy was more geared toward selling a couple of cases than a couple of bottles.
They carry a wide range of wines in every conceivable price range,

They have a great selection of wines and decanters. They ship all over the city and have great gift ideas for wine connoisseurs.