Sher Institute For Reproductive Medicine

My partner and I had a really substandard experience with this office. Unclear and erroneous information (often errors in medication and instructions, no clarity about billing; 23 page invoice and unable/​unwilling to answer questions about it). Miscommunication with the lab caused a months’ delay and the office staff was untruthful about this until pressed. Scheduling with wrong doctors, wrong medications indicated on treatment schedule, incorrect information on dosing caused lost time at work to find alternative sources.
We are not medical experts, but the constant stream of small errors gave us little confidence in the process or the personnel.
We have nothing bad to say about the doctor, only everything and everyone around her.
As you may imagine we were unsuccessful in our attempts to get pregnant. We wish you better luck.

I’m not sure which location the other reviewers went to but my experience with Dr. Dicken and the staff was wonderful. Everyone was kind and helpful. I have never met a nicer doctor who took time to answer all and I mean ALL of my questions. I can email her at anytime and she responded even on the weekend. The process is emotional and very stressful but working with Dr. Dicken really helped. Although I wasn’t successful after two tries (I’m 42) I would recommend Sher to anyone. I’m sorry others had a bad experience but I find Sher to one of the better clinics. I have only one complaint they hired a new receptionist who is pretty rude but the others are lovely. Im hoping they realize it and put her in the back somewhere.

I don’t have anything bad to say about this place. But I DO have two pieces of advice.
1 — Ask questions. Ask more questions. About anything. People in the office have been really helpful. Sher likes to email forms instead of handing them to you in the office. When you see these forms in your email, you might have questions, or the forms might be incomplete. Go ahead and email your questions back. Or, call. There is a lot of paperwork. Its okay to do this.
2 — No matter what they tell you, never wait for them to call you with an appointment time. YOU HAVE TO CALL. Let me say that again. YOU have to call THEM.
For those who don’t know, SHER doesnt have ‘cattle calls’ like many other clinics do. Instead, they assign appointment times the afternoon before the day you’re supposed to go in to the office. In therory they will call you by 5pm and tell you what time to be in the office the next day. I have never, not once, ever received a call telling me my appointment time. Not once. I even totally missed an appointment this way because I waited, and no one called. I don’t know what the deal is because they have called me about other matters. I learned to call between 4 and 5pm to confirm my appointment time. Seriously, if you havent heard anything from Sher about your upcoming appointment time by 4:45 — pick up your phone AND CALL!

By far the worst experience I have had with a doctor’s office. The Manhattan location is the rudest by far. After a procedure I was told they would be back in 10 minutes to help me down from the table. No one ever came back and I had to climb down. Be mindful of billing. I had fraudulent charges for check fees on dates where checks were never sent. Also make sure you get a copy of EVERYTHING you sign. The Westchester location had a staff member attempt to put my signature on an insurance form. When I showed up at the Manhattan location they tried to get me to resign the form that had the fraudulent signature. When I refused, they said you’ve already signed it and showed me the signature that someone else had put on an insurance form. I will never go back to this office again. Would give no stars but that is not an option.

I love Dr. T. He is simply the best. My baby is almost one year old. I did two IUIs and one timed intercourse with injectable cycle. TI worked for me. Dr. T was quick to reply my emails even on Sunday.
I agree with the negative review on this page. Lady on the front desk is rude. She messed up with my IUI timing. Then gave me lecture that how my egg will wait for 24 hours after ovulation so they can slide my appointment of IUI. Everyone knows that IUI is time critical. She also told me that ivf patients are priority for egg retrieval and my egg can wait.
I do not need medical advice from front desk woman. I was so disappointed that I tried timed intercourse and it worked. I hope that they replace her with someone nice.
Rest of the staff was wonderful specially the nurse Jackie P.

My condition was highly unusual, they don’t have a name form to as it is very rare. However, when I approached Dr T to explain this (a problem with signaling from my pituitary that only started when I was 20 yrs old), he had a plan in mind for my treatment and it worked! Throughout the process Dr T was so calm, positive and reassuring. He took my preferences into account and was always flexible with appointments regarding my work schedule. It took three rounds of treatment with IUI and I now have a beautiful healthy baby boy thanks to Dr T and his team!

Dr. Wang is the BEST – he’s gotten me successfully pregnant twice. He’s amazing.

Sher is the best!!! At the age of 36 and after trying for over a year and a half and after 2 IVFs, 1 FET transfer, & 4 IUIs, we finally discovered Dr. Dicken and this clinic. On the second IUI, we got a POSITIVE pregnancy result for the first time ever!!! I am only 4 weeks pregnant, but all seems to be going well. :) Dr. Dicken was on maternity leave for the first IUI, so Dr. T performed the 1^st one and Dr. Wang did my second IUI, both were great!!! Dr. Dicken is amazing, as are Dr. T & Dr. Wang! Dr. Dicken sat with us for over an hour in the initial consultation and revamped my medication regiment to focus on egg quality rather than quantity. The doctors and nurses are all so warm & make you feel so comfortable. The doctors answer your emails even on the weekends and in the evenings! The front staff are great too. We had such a bad experience at RMA. The doctors were so rude & they treated us like cattle! Stay away from RMA!!! Sher institute takes GHI IN NETWORK!!! We only had to pay a copay for IUI & had we needed to do an IVF, it would have been covered except for $ 1,500 upfront. We spent over $ 7k at RMA even though they had claimed to be in network!!! What a waste of $! We had also tried NYC IVF (Dr. Azim) & his Gramercy IVF lab. Dr. Azim was great BUT the lab that he uses (Gramercy IVF) has freezers that ruined our sperm quality which was excellent quality from a sperm bank. This is actually the reason why we ended up having subpar thawed sperm for our first IUI at SHER (b/​c it had been stored at Gramercy IVF before being transferred to Sher.) Therefore, stay away from storing specimens at Gramercy IVF. We HIGHLY recommend Sher above all else!!! Thank you SHER!!!

I’m cuddling with my baby thanks to the efforts of the staff at Sher– especially Dr Wang and Raifa Zody, the embryologist. I’ve never had doctors fight so hard for me before. Dr Wang is personable, explains everything fully, and even emails! I was never just a number. It was amazing to be able to discuss questions and concerns with my actual doctor outside of appointments. I saw a doctor at LIJ first, and would leave in tears after how he treated us. Dr Wang was the complete opposite.
I’ve never had any issues with billing. When certain medications wouldn’t be covered by my insurance, they worked to see if there was an alternative that would be.
If you look at Vitals or one of the websites that’s known for rating doctors, rather than restaurants, you’ll see that Sher has phenomenal reviews, which they’ve very much earned.

Sher Institute is no doubt the worst medical experience I have ever had. As some other reviewers said, be VERY careful with the bill they send to you.
1. Billing problem – I very much believe this institute is playing all possible tricks just to make one more penny.
First they failed to give me the correct information and charged me sneakily, then they put the sperm storage charge in the bill while I have used it all up and no storage at all at the institute. I called them and sorted out the mess with their manager Jessica something, thought that would be the end of the story. But no, I kept getting the bills with the wrong charge over and over again for more than half year! They even threatened me to send the bill to debt collector! During the half year, I called and emailed many times, every time it seemed to be cleared out, she promised to send the correct bill each time, but when the bill comes, exactly the same. Just How dumb can she be?! It baffles me. It makes me wonder that this company on purposely try to over charge you or wrongly charge you to make more money. I also tried to call their billing office (supposedly located in TX), no one ever answer, I left the message, never got a call back. Finally I’ve had enough and told them if they don’t send me the correct bill I would not only not pay it but also contact attorney general for fraud. Guess what? 2 weeks later, I got the correct bill! So after all she or the company is not that dumb, they do understand the words «CORRECT BILL».
You would think the story finally ends here, right? Oh no, when I called to pay the bill just yesterday, they gave me the wrong balance again! WTF!!! Un-​F-​believable. Way beyond.
2. Crew quality
–Well, my Doctor, Jeff Wong is an amazing doctor. His nurse Jenny is quite wonderful as well. If only they don’t work for a dishonest and horrible institute like this! What a waste!
–The front desk staff are unprofessional, impolite, rude, don’t care. They don’t seem to have much proper training, which only shows how little the company cares for quality.
–the other doctor, Dr tortoreillo. He did one of my IUI while my Dr was out of the office. Very bad experience, rude, sarcastic about the previous treatment I had received by other doctor. Very inpatient and very much annoyed that he had to change the gloves because I am latex allergic. totally don’t care. totally a different person from what I read in reviews.
To sum it up. Absolutely a horrible institute to go. Don’t waste your time and money with them.

After 5 long years trying to get pregnant. Dr Tortoriello was successful with me on a first try. I had done several yrs of acupuncture, herbs and nothing before I came to Sher. I also tried north shore in manhasset and after a surgery, 4 iuis and a failed ivf nothing. They also wanted 50,000 for their donor egg program. That included no pic of the donor. I was told the truth by Dr T from the beginning. He gives the raw facts whether you want to hear it or not. That was the only way i opened up tp other possibilites. I feel he was competent and I never had to worry
He knows what he’s doing I would never go to another doctor

This facility is absolutely NOT CLOSED and it is first rate. After six years of dealing with, seemingly intractable, infertility and going to five of the most reputable clinics on both the east coast and west coasts, I am now 12 weeks pregnant. Dr. Tortoriello is aces! The RE before him was recommending surrogacy or adoption. I had the sinking sense that he was just trying to get rid of me because I had a complicated fertility profile and he didn’t want to mess up his excellent success rates. He was resisting doing an embryo transfer even though we had frozen embryos. When I went to see Dr Tortoriello I immediately felt that I could trust him. His exact words ‘You deserve at least one transfer if not more before going to surrogacy’. I got pregnant on my first FET with him. He is one of the most balanced, caring and intelligent doctors I have ever had. You really feel like he is plugged into your case. He remembers your info when you have an appt with him. He answers emails. You know that feeling, when you are sitting across from a doctor and he is giving you these canned answers, like he is reading from a script or has said this to so many people that he is bored of hearing it himself? Dr. T is the exact opposite of that. He is a real person. He doesn’t make huge promises (read: sales pitches) but he is more focused on his patients and designing custom protocols for them than any of the other seven doctors I have seen at those five top facilities. The previous poster is in California so perhaps she is confusing this facility with another one. This is the most responsive and caring group of medical professionals I have EVER experienced. When you get off the elevator the receptionists greet you by your first name (the opposite of making you feel like a number, which I felt so many times at other facilities). Over the last six years I have met a lot of women struggling with IF. I have only ever heard them say good things about this facility and Dr. T. Some women gush about him. I am eternally grateful to him not just for getting me pregnant but for creating an atmosphere in which I could relax and trust which I believe helped me be successful.

This office is not closed but is absolutely TERRIBLE in their communication. Medically they are OK but they are rude, unhelpful, and treat you like just another #.