Sephora

This is an extremely busy store. They have a lot of brands, some of the really high end ones like Giorgio Armani and Guerlain. They also have a very big area for quick makeovers but the wait looked quite long.
The samples look very used and abused, before using one I would douse it with alcohol wipe it with a tissue and douse it again.
The staff appears very haggard and overworked. I walked around the store for almost and hour and not one person asked me if I needed help.
If you are in Time Square and have to kill some time or warm up, pop in and you will see what I mean.

Let’s remember it is smack dab in the center of Time Square so let’s add in countless tourists, questions, traffic and long hours … You would think that service would be limited or that their customer service would be sub par after a certain time .
Nonetheless I’ve entered this particular location at so many different hours and although i know what I’m looking for most of the time; it is always nice to see friendly faces making sure everything’s okay at peak and even off peak hours. Great job Sephora

This Sephora is HUGE. Everything really is bigger in Times Square, as this Sephora is the mother of all Sephoras! Even a beauty addict like myself was lost wondering the aisles of the store, and I definitely had trouble finding the exit during my separate visits to the store (although a big part of my disorientated state had to do with the fact that there were SO MANY PEOPLE inside the store!).
The last week of December in Times Square, NYC is the MOST hectic and crowded time of the entire year as millions of people pour into the city to experience the once-​in-​lifetime ball drop at One Times Square on New Years Eve. What this means is that every store is super saturated with people, and Sephora is no exception.
One of the staff even told me that as soon as the store opens at 8am, they have lines at the register that snake throughout the store within a half hour of opening. I felt suffocated while shopping here, and it definitely detracted from the fun of makeup shopping, but it didn’t take away from the fact that the store is fairly well organized and has EVERY makeup brand you could want (except for the really expensive makeup items like Christian Louboutin’s $ 90 lipsticks — yes, I did check!).
What I could discern of the layout is that skincare, haircare, and perfumes are in the back of the store near the registers and makeup is spread out elsewhere — the store is separated into ‘blocks’ rather than an open layout, which I didn’t like because I constantly felt like I forgot to check out a section that was in some secret corner of the store.
Overall, if you can stomach the crowds and get a feel for the layout of the store, I believe you’ll be happy with this Sephora location as it has every brand you could want and the staff is both friendly and knowledgeable about the products they carry and where to find them. Just be prepared to be overwhelmed if you’re walking into the store for the first time!

The cashier was fast, friendly, informative and efficient. Sadly, I don’t remember her name. Most of theirs sales associates provide great customer service but some of them were lost. Most of the times, I have a specific item that I want before heading to Sephora. So, I went there two weeks ago for the Bio-​Performance Glow Revival Cream from Shiseido. When I got there I only saw the sample on display so I asked one of the associate if they had the item in stock so she opened the drawer at the bottom and told me that they won’t have it until the following week. So, I was a little disappointed because I went there specially for that item. So, I kept checking on other items and I decided to get something for my blackheads, so I asked another associates for suggestion and she was very energetic, nice and suggested me to buy something from Perricone. But I was not really convinced of that brand. Then I asked another associate for more suggestions and this lady was very informative but she didn’t smile at all. She seems like she hate her job. Anyway, she suggested me to get Pure Revival Peel from Skin inc and she showed me how to use it. I like it. Then another associate asked if I need any help, so I told her that I was getting the Pure Revival Peel, and she told me that was a great product and it’s good for sensitive skin, and she also showed me the holiday skit for that product that come with the peel and the mask and it was only $ 10 difference. The Pure Revival Peel cost $ 55 and the kit cost $ 65 so I decided for the kit. This associate was very knowledgeable, friendly and efficient. I also told her that one of her coworker told me that the Bio-​Performance Glow Revival Cream from Shiseido was out of stock but I really wanted her to double check because I went there specially for that item and for my surprise she opened the other drawer and they had the product in stock. So, costumer service here is not consistent but not bad.

This store is always crowded but particularly during the holidays. Despite a long line of people waiting to pay the employees have no problem bringing their clients/​friends right to the cashiers bypassing all of the other paying customers waiting their turn. They also ask people at the end of the line if anyone is paying with a credit card instead of going to the front of the line. Clearly everyone is not equal at this location. I had to wait while 3 people were taken ahead of me who had not waited on line. No thank you.

Cons: Insanely crowded 95% of the time.
Pros: Well stocked (large store — they carry Butter London here — the smaller nearby location doesn’t);
extended hours;
(busy) but friendly staff — I am usually offered help when I am in the store, and girls don’t give me attitude when I tell them I’m just floating around
Inez and the other girl (whose name I did not catch) at fragrance were particularly nice with samples. (As in they are genuinely willing to give you samples.) Emo guy customer before me with a particularly sour face threw a couple ”try me” bottles at the other girl staff barely nodding, she was pretty mellow about it too. I would have spit in his samples lol (Sephora don’t ever hire me)
If I remember her name correctly there is also an older blonde lady named Lila (or Lali?) at MA — she was really nice too. Opinionated, on point & helpful just the way i like it.
A bit sad Lisa the MA (short blonde hair, bright lipstick, tattoos) doesn’t seem to work here anymore — she used to work late night shifts. She was great while I was here.
Overall a good location if you dont’t mind the crowd.

This place is the absolute worst – ever. I went there at 10:30 AM, thinking I would buy my innocuous birthday gift, a bottle of cologne, and be out in a matter of minutes. Well, no such luck! As I tried to enter, I was accosted by two guards who told me a «private event» was going on, and I couldn’t go in till 11:00. We all know what a zoo Broadway is, even at that hour on a Sunday. I got back, and the line was a mile long. The clerks and the manager seemed to not know what they were doing. One woman with a blond ponytail was ostensibly waiting for some kind of remuneration, and she held the line up for thirty minutes. What exactly she was returning, or what she was doing, I’ll never know. God! After that fiasco, I need to go to brunch and down a few Bloody Marys!

Do not go to this Sephora! I was looking at nail polish and when I picked one up the cap stuck to the bottle for a brief moment before it fell and bounced on the floor, covering my mother and me, but mostly our expensive coats, with streaks of nail polish. A manager immediately came out and apologized, saying this happens «all of the time» and that it is very frustrating. She promised verbally and in writing that we would be reimbursed for the full cost of our damages. After the manager confirmed in email that we would be reimbursed, and after months of following up regarding next steps, we were told we needed to fill out a form. It has now been over seven months since the incident and still nothing. 1) they should have fixed the problem rather than apologizing after the fact and 2) stand by your word. I am very disappointed in the way in which this was handled.

My Beauty consultant was Ms. Ava Lu who was recommended to me by a friend. I really loved her service. She was friendly, knowledgeable, and made me feel comfortable with every product she used one me. We had a 90 min session together where she showed me a beauty routine step by step from washing my face to the finished look. It was an amazing experience since I’m makeup illiterate. She showed me how to use each product and explained the benefits and why she chose it for me. She is an excellent beauty advisor who’s expertise /​familiarity with skincare products and makeup is just insane. I absolutely love her and will be recommending this location as well as Ava to my fellow Sephora groupies.

Ok so I have shopped at this location twice and the beauty advisor in the skin care area were very very helpful in the past. Today i went and there was an asian girl who not one ignored me but actually looked at me and would only asked the person next to me or behind me did they need help. This pissed me off not only did i stand around trying to get help but she just continued to skip me when i was the only the person there the longest but who actually had items in my hand to buy. She did a half ass simple with no information or the name written down and this little chick tried to pass me off to someone else so she can go assistant some asian tourist who approached her when i was speaking her. NO bitch its supposed to be the other way around you get someone to help them not someone to help me. The fact that i saw her glance over and still act like i wasn’t there pissed me off. Lucky i had to go but trust and believe i will inform their manager tomorrow. Whats the whole reason to have a VIP ROUGE when you have some shitty workers who pick and choose who the hell the want and don’t want to help and do a half ass job. I will definitely stick to the location i usually go to

A little background — I am the crazy person who spends over $ 1000 to get a red card and I come in this store about once every two weeks.
Positives :o)
The store is always clean and neat — which I can’t understand how they can do that given the amount of patrons on a daily basis.
This store is very well stocked and almost always have what I need.
They have regular guests come whether a specifi product line to various makeup artists etc.
The line moves very swiftly and the associates on the registers are really nice and super knowledgeable.
For these four reasons I still go here. If not for all four, here are the reasons why I would not.
Negatives :o (
Some of the floor associates are just rude and will completely ignore you — It is actually better when it is busy because at least you won’t take it personal. When it is empty and they do this it is rather annoying.
And if I do get someone’s attention:
Sometimes I buy the product but sometimes I’d like a sample. When asking for a sample you would think I am asking for the product for free. This is one of the best features of Sephora: try before you buy. If I am spending $ 200 on some face cream I really like to test first. Trust me I am going to love it anyway and come back but I still like to feel I have some sort of $$ control. I normally will go in super early when they are not busy and ask. I would think by then everyone had their Mocha Javas and should be in an better mood.
I really just do not like any place where I feel as if they really don’t want my money. I mean nothing lasts forever… just look at the recent store closings of The Gap and McDonalds. Just saying…

This store is in the southern part of Times Square near the Nasdaq building on the eastern side of Broadway.
This Sephora is a really big store in relation to other Sephora locations I’ve been to. My wife was looking for something in particular (Tata Harper) and she wasn’t able to find it so I asked one of the employees there who pointed it out immediately.
The check out counter we used to pay was at the back left part of the store. The shape of the store isn’t just a big square, it sort of branches out to the left.
This store and the area are pretty busy but we didn’t have to wait that long in line.

By far the friendliest Sephora in midtown at least for me. Staff is helpful friendly and knowledgable. New products and layout is sways accommodating and again staff is ready to help with no pressure.
I love the beauty sections and make up stations with mirrors and seats conveniently available almost every time.
Come early in the day and browse through rows of make up!
Love!

This review is for evalyn. She is the best makeup artist. She did makeup for my friends wedding. I have to say she did an awesome job. She took her time and was very nice to everyone.

Just left the store and I was pretty impressed. I’ve never gone into sephora and got what I needed and walked out in less than 10 minutes! Amazing!
The staff were helpful and a beautiful girl with tan skin and dark hair advised me on an Kat Von D eyeliner to get and she wasn’t snobby or stuck up.
At checkout the girl was hyper but very quick and efficient. Overall I had a great experience when I actually thought going into times square was going to be a hassle.
After working on a holiday there is nothing better than getting great customer service. Needless to say I walked out with a smile that I’m still wearing right now. Thank you Sephora!
Anyone in times square should stop by this store aside from the fact that its makeup heaven, the people there are great! Two thumbs up!

I don’t typically frequent makeup stores, so was not too happy when my friend dragged me in here to grab some coverup. As expected in Times Square, the store was totally crowded and there were an obscene number of employees watching, chatting with and helping customers. I was surprised to see that there was no wait on the check out line. There were a lot of registers and some employees had hand held card swipers to make the check out process even quicker. Good job Sephora.

Very busy store !!
Stopped by this location due to the fact it’s open late, got a few products. Asked a couple of questions & was helped.
Everyone was friendly, I can’t imagine dealing with all the traffic in time square.
If it’s late & you need products stop by. If it’s early in the day I suggest other locations

OCTOBER 19TH, 2014
So I visited the store in Times Sq (NYC) #304 (212)944−6789 and got the most rudest customer service ever in my years of shopping at sephora.(7 +)
So I was looking for a compact power and «Michelle» dark dark skinned girl with a black bandana took me over to the «Nars section», (mind you i’m a VIP Rough Member) spent thousands of dallors and I asked «Michelle» for a brush and she reply Quickly ’ NOOO!!! i’m like excuse me! she said get a sponge and walked away… I was looking for a compact and wanted to use a brush so i can get the real texture of applying it on my face. { and no I wasn’t going to use the brush on my face– nor was she busy because I saw her walking around doing nothing.} I was shocked in the way she treated a VIP customer… a lot of these people that so called employees here and very impolite and lack customer service manners. The store directors and management needs to look into this because they just look a customer to this store and i’m here 2 more weeks.
I not only experienced this but my girlfriend witness the same foul customer service to other legit customers, some people left the store because how unhelpful they were sending them to another sephora store.
UPDATE:
I actually spoke to a Sephora Pro Member thats a great friend of mines and he told me that theres no such thing as «Us customers not be able to use a makeup brush to try makeup on ect.» so in other words they lied to me. Shame on them. He notified me that we customers can use brushes… SMH

I felt like I was in a dream. Yvette came up to me and dropped everything to find perfect presents for my Biffle and his family. She found me new, gotta have it things (toys) for everyone in a family that has everything. Yvette in Princess language means magical and was I ever spoiled with attention, great tempting items and spectacular customer service! I am visiting from California and was never expecting such great care. Stop in and get spoiled the way you deserve, fellow princesses.

The Mecca of Makeup.
If you can avoid going here on a Saturday, do so. It’s completely mobbed. The fact that they’re doing some construction directly outside doesn’t help matters. Otherwise, you can everything you need and stuff you didn’t even know you needed in this store.