Select Express & Logistics

I would give this «business» negative 5 stars if I could. THANK GOD THEY HAVE A WEBSITE SO THAT I DONT HAVE TO TALK TO THEM UNLESS IM CALLING TO COMPLAIN OR INQUIRE WHY MY DELIVERY IS 2+ HOURS LATE. I have been using this logistic service via my company for the past 3 – 4 years and it is ALWAYS been a problem. What sucks more is that my company forces me to use them since we have a «good standing account» with them. If you want your pickup to be at 9am, you had better schedule it for 7am instead. Want that stuff delivered at 1pm? better make that delivery time 11am just to be sure, and don’t hold your breath for a deadline or an emergency because Select Express might not even be able to contact your driver if there is an emergency or an inquiry as to where he is with your stuff. I have had the most incompetent drivers in the history of logistics come from Select Express. The drivers are clueless, unprepared and don’t have the correct information half of the time and just want to drop and run. I have guys show up and ask me to help them take stuff outside to their truck and vice versa just to find that its some FU$*#d up van with NC plates on it more than thee blocks away that says «cool brothers delivery INC» on the side. After seeing that they just use anyone and their mother to deliver stuff, it has become more of a headache.

No stars. If you are willing to give up your entire day because the window of time you booked will not be honored then yes use Select Express. I personally waited 9.5 hours for the service to be provided by select express. I called and spoke to the customer service rep and his response was. «uuuuuummmm»

Excellent on time service from «select express». They arrived within the 4 hour window.
Delivery men were courteous and efficient!

I would give this idiot of a company 0 stars but unfortunately that is not an option! I purchased a rug from TJ MAXX and was supposed to receive my delivery the same day because that was what I was told. I waited and waited and waited… and finally I contacted TJ MAXX, they got a hold of the driver and conveniently the driver said that he had gotten into an accident (yeah I’m sure… good excuse). However he NEVER decided to contact the deliveries he was scheduled for to update them on his situation. LACK OF COMMUNICATION IS A BIG NO NO if you plan on running a successful business.
Then they scheduled the delivery for the following day and nothing ever showed up at the time my delivery was scheduled for. Mind you, my delivery was already late 2 hrs passed the allotted delivery time. I contacted TJ MAXX for the seventh time in less than a 48 hour period and they literally gave me the number to Select Express because they figured they’ll squirm their way out of their responsibility of getting my items delivered to me.
I contacted Select Express and it literally took them 10 minutes to contact the driver. The dispatcher gave me the exciting news that the driver was running 3 hrs late! REALLY??? and no one thought that was important information to relay back to the client.
THIS IS THE STUPIDEST DELIVERY SERVICE EVER. If you plan on waiting a week after your scheduled delivery date than I HIGHLY recommend SELECT EXPRESS!!!

The worst company to work for as an independent contractor. They will be delaying and withholding your payment checks and making up all kind of excuses not to pay you, will make you responsible for damages that were not caused by you, that were manufacturer’s defects, will ignore your phone calls and emails. Not reliable, honest company to deal with. They earn more for each delivery than you as a contractor who pays for insurance, gas, employee salary and make you fully responsible for non sense claims.

I purchased a few closet setups from the Container Store, and Select Express is the delivery company they use. I live in a Manhattan co-​op, and our management company requires a certificate of insurance for large deliveries. I emailed Select Express in the evening with the information required for the COI, and the very next morning they had emailed me back with the completed COI! Unfortunately, when I submitted it to my management company, they said it was missing the delivery date, so I had to write back to Select Express to request that they add the date of delivery. The revised the COI and emailed it back to me within TEN MINUTES. I sent it over to my management company, and they said it was perfect.
I cannot emphasize enough how efficient and responsive Select Express was with this issue; they made it a non-​issue. Since I’m just moving into this apartment now, I have a lot of deliveries scheduled, and NONE of the other companies have been able to get me a correct COI in a reasonable amount of time. One company I had to deal with took over two weeks and EIGHT revisions before they were able to get me a correct COI– and that was after I had emailed them with the information repeatedly, emailed them an example of a correct COI, and spoke with numerous representatives on the phone. With Select Express, I only had to deal with one person– Vinny– and he was GREAT. The difference between Select Express and these other companies is staggering; there is no comparison.
THANK YOU, SELECT EXPRESS!