Scotch & Soda

Love scotch and soda but this store needs a make over employees and management. customer service is awful all around i was very disappointed in shopping here.

I love Scotch and soda but my review is based on their service. I bought 2 items at the Westvillage location and had the unpleasant surprise to deal with a very rude employee with no sense of service. I think Scotch and Soda should really be a little more selective with the store employees, it really gives a bad image of the brand and I don’t want to shop there anymore even though I actually love their products.

If I could give zero stars I would. Don’t buy from scotch and soda online, they say they will refund your money and give you a list of instructions but they won’t it’s been 14 days and they won’t return my $ 341.89. They are scamming on their online purchases. I’ve tried to contact them but they don’t answer back!!! Don’t ever shop online they will scam you!!!

I’m a huge fan of Scotch & Soda’s women’s clothing, but I will never, ever buy it at this location again. First of all, all of the brick & mortar stores are franchises, as I learned when I tried to return an expensive coat I bought. So they do their own thing, and this location’s «thing» is to not honor the sale prices online ($ 100 less than what I paid for in-​store), not provide refunds (only exchanges/​credit) and not budge on that policy even if you purchased an item 24 hours prior and never wore it, have the receipt and tags attached, and it’s still in the original bag.
I called the customer care line for Scotch & Soda four times over two days, left several voicemails trying to get someone to call me back, and finally received an answer that «there’s nothing they can do» because the stores work independently of the retaild divison. I’m furious that I made a $ 400 purchase that I can’t get refunded 24 hours later, and that this policy wasn’t made eminently clear when I dropped serious cash on a big piece that was on sale on the website for $ 275. No price adjustment; no refund; terrible customer service.
Not complaining about the clothing generally – quality is good, as other reviewers have said. Loved Justin, the young guy who helped me out when I was in the store. But the policies here are not customer-​centric in any way, and it shows.

Great style that you can dress up or down to be more or less formal with a European flair! They call it «Amsterdam Couture» and it shows, with a variety of pieces spanning different styles, from more classic, to European, to streetwear.
The quality is pretty good, and I’m very happy with the wool sweater I got. You can feel the weight and the durability of the material. With the little details (like leather lining and unique button placement on the shoulder) and such a timeless style I’m sure this piece will be in my repertoire for quite some time.
Everything is a bit pricey, but I do believe that you pay for quality here. I strongly suggest coming in and trying some various styles on!
The sales staff were great, and the gentleman who helped me helped me explore some various styles and offered guidance on fit and layering. Though, I wish there were separate mirrors in each dressing room booth.

I love Scotch and Soda but my poor review is based on the customer service. We came in here to browse around and ended choosing some stuff to try on. While in the fitting room I inquired about another size and according to my fiancé, one of the girl employees literally rolled her eyes at him for asking. After trying everything on, I decided to buy one item and asked ANOTHER employee if I could leave the clothes with her. She gave me a nasty scowl and didn’t even bother to say yes or no. Mind the fact that everything was nicely placed in their hangers. Head over to the register and yet another woman completely blows us off, no «are you ready to pay», no eye contact, NOTHING. Just takes the shirt, rings me up, no thank you or come back again. There were 5 – 6 employees doing nothing, standing around just looking pretty. The only nice person was a guy employee who at least acknowledged us when we came in. I will never buy anything from this particular location ever again.

The return policy here, much like the staff, is a complete joke. I purchased a very expensive gift during the holidays to give to someone. No one explained the return policy to me and it wasn’t until after I purchased this item did I look at the receipt to see «FINAL SALE» written on the receipt. First of all, most stores in SoHo make return exceptions during the holidays, even the most «couture» of all. The recipient of my gift needed to exchange the shirt for a new size, they said absolutely no returns or exchanges, even with a receipt. Sorry but even Tom Ford accepts returns, so get off your high horse. I guess this store would rather a customer waste $ 150 and become unsatisfied than give them the change to exchange for a larger size? Ok. It’s not like I wanted my money back. Please! Finally, the hipster dimwit allowed the exchange, but everything in the store was half off (of course) so I wound up losing $ 40 from the original purchase price I paid. I will never, ever, ever, ever, ever return to this store and I will badmouth the uneducated staff and return policy forever. Terrible customer service. The one saving grace here is that the clothes are nice, but in SoHo there are a million stores selling high quality items with real return policies.

I had a great experience here, Christmas shopping for my new beau of 3 months. What to get? Not too much, not too little, and I found myself here. I also found a sale of 50% of everything in the store. The staff was super helpful and cheerful, even singing carols.

What a great store — reasonably priced, quality gear and very helpful staff. They obviously recruit them from model agencies…

This place has fantastic clothing. Seemingly good quality and on trend. The one star rating is mostly for the lack of customer service. The staff is very good looking but not very helpful. I was ignored for at least 30 minutes and when asked for help the girl scowled at me. Also check their return policy before buying anything. I might window shop from time to time but I won’t be spending any more money here. At least not at their soho location.

Small store selling casual clothes from Holland. The prices were not cheap but there were some interesting pieces. There was a 50% sale that weekend so we got lucky. Some of the staff were friendly and some not. A new sales guy was helping us he was really nice but when we were paying at the register the not-​so-​nice woman walked up and expected to take the sale. Wow… Poor new guy.

Scotch & Soda makes great gear and I wish I had an unlimited bankroll because I could easily fill my wardrobe with rags from here and here only. Unfortunately, the clothes are quite pricey and I have to find something so unique as to surpass Uniqlo, which is right down the street and has far cheaper, just as attractive, and of equal quality clothing.
But clothes alone don’t make a store, and I’ve had some lamentable interactions with S&S staff, who apparently are in competition with Etiqueta Negra staff for snootiness and condescension towards their customers.

They have really cool clothes, but nothing really worked for me on my visit (looking for a certain type of coat). This makes it hard to review.
It’s kinda like having a good date but not finding the love of your life… there are matches here for others, just not for me at this time.
It’s not a big store by any means… you can run through the offerings in minutes. So here’s my advice…
Check it out. You’ll either find a gem or not. And it’s near enough to 2,300 other stores that you won’t be wasting a trip. While there wasn’t a match for me, they do have some unique stuff that will please others.

I never write Unilocal reviews — but sometimes you feel so strongly about preventing others from suffering the same experience that you just have to. Remember the agonizing process where you get harassed and embarrassed by sales managers to prevent you from canceling your AOL or cable subscription? Well if you want to return an item here, that is exactly the same experience you can expect. This store has a NO RETURNS policy. I repeat NO REFUNDS even though they are fairly established and accept returns online.
I bought 2 items here that I wanted to return that was in my possession for a mere 20 minutes, still brand new, only tried on when I realized it looked a lot better in the store with their dim lighting and mirrors than in reality.
When I came to the store 20 minutes later to return the item, I was harassed and embarrassed by the store manager for a good FIFTEEN minutes where other customers could watch our heated discussion — no shame. For 15 minutes:
1. I was lectured on how a slew of small boutiques similar to theirs in the neighborhood have a NO RETURNS policy. Huge blanket statement that is clearly false.
2. I was lectured on the «principle» of how I could have overlooked the fact that they had a NO RETURNS policy. The manager asked me «how could have I not seen it on the receipt?» SO let me get this straight… after I purchase the item, not beforehand, I get a receipt that tells me there is a NO RETURNS policy… GREAT.
3. I was lectured on the «principle» of how I could have overlooked the tiny font on a sign saying NO REFUNDS. (key point: the sign faces away from the customer when they are checking out). I challenged the manager to stand where the customer stands to try to read that sign… not surprisingly, he declined.
4. Finally, I was lectured on how grateful I should be that he was extending me this excruciatingly difficult courtesy that violates store policy to return anything. PUH-​LEASE
The clothes here are OK and the floor staff that helped me were friendly, but I can’t support a store with a no return policy. I understand stores legally do not have to provide refunds but even so this is easily one of the worst customer service I have ever experienced. Don’t shop at this store — full stop.

* Check out the awesome Spring 2011 collection of this pricey casual Dutch streetwear brand.
* The chic staff is very helpful in assisting you with the right size, taste, choices etc.
* Bought one tee and one full sleeve shirt. Total damage — 130. But a lovely unique addition to my wardrobe. Loving it!

I love when I stumble upon a store out of nowhere, and fall in love :) And that what this was – love at first sight! I love shopping in Manhattan and all the shops and boutiques scattering the streets.
Amsterdam Couture is definition enough. The quality of the clothes is impressive — compared to some other international stores in the area with apparel that looks good, and really, the quality is poor. Scotch & Soda is on the other end of that spectrum.
Kinda nautical, kinda edgy – preppy, yet classy and funky at the same time. There are so many pieces I could see that would look amazing in my closet and so many outfits that could be put together.
If you’re in the area, stop in and check it out — then go find a pub and get your real Scotch & Soda on ;p

Trendy. Hip. Casual. Outdoorsy. With a touch of European flair. These are some of the words I’d use to describe Scotch & Soda.
I stopped by here on a walk through SoHo and was immediately impressed with the the details and the fabric of the clothing. Sure, it’ll going to cost you an arm and a leg, but at least you know it’s gonna last. The style is similar to what you may find at Abercombie or Polo Rugby, with it’s fare share of buttoned shirts, coats, t-​shirts, vests, and blazers. It’s always refreshing to have another option.
On top of that, everything in the store was on sale. Nothing like hitting up a shop at end of season. I’d put Scotch & Soda on my shortlist of awesome places to shop at.