Savoy Park Apartments

This place has a lot of perks. It’s the best deal in Manhattan… and it comes at a price.
Occasional roaches
Yearly to monthly bedbugs (yes, real bedbugs)
And rarely, giant roaches
I can’t imagine what it’s like to have to manage an apartment complex of this size and manage an assortment of disgruntled residents. The staff here must feel so overwhelmed and under appreciated. It is a bit difficult to get a response from Savoy for maintenance and you may have to wait days for any communication.
This was my dream apartment and I’m pretty devastated that I cannot renew as planned due to the recurring bedbug situation. It was everything I wanted — the price is right, my loved one live nearby, and close to work.

I’ve been here 3 months and referred 4 people who moved in! The team is great here the buildings are quiet; and I am seeing so many changes happening for the better! I see that there had been mixed reviews but I live here now and I don’t plan on leaving! I will continue to refer my friends and anyone that I know that is looking for a great place to live!

We all know that the search for a apartment in NYC is harsh tedious and often times very expensive!
That’s why I’m more than happy to say my apartment hunt started and ended with Savoy Park!
The staff from start to finish was nothing but helpful and professional. I know there are some extremely negative reviews on here so allow me to help clear them up.
First everything and I mean everything is listed on their website. Availability of apartments, floor plans, location, apartment number and even price. Second all necessary items or documentation needed to apply and qualify for a apartment are listed right on the site. That’s a good thing consider once you see a apartment it most likely will be gone if you don’t put in for it right then and there. You can even start your application process right there through their website which I think it’s a great and awesome feature.
My first visit to the leasing office was nothing but pleasant. I met the ever funny and great personality Ericka as soon as I walked in. Her energy and sense of humor defiantly made what I thought was going to be a negative experience very very positive. Once filling out the information form I was then introduced to Alonzo. He took me around the property showed me all the available units that I seem to have a interest in. He was nothing but professional and informative and I appreciated his honesty in all the questions issues and concerns I had! Once we got back to the leasing office to start paperwork which I already walked in, he explained what would happen next in terms of the application process.
Literally a week later I was approved to move into Savoy. The lease signing process which I will admit is A LOT of paperwork was made to be a less stressing and long process with again the great help from Ericka. Once all necessary paper work was signed I selected a move in day and was given my welcome to the community bag!
The move in/​key pick up process which was handled by the management office also went smoothly without a hitch! I would like to single out Ayana for her extreme professionalism and patience as well as Mr. Moore (director of security) for all his help with my move in!
All in all my overall experience with the staff of Savoy Park was nothing but amazing! The property is defiantly well kept/​well lit/​and extremely friendly. The move in process was so simply and easy with having literally a elevator assigned to you during the duration of your move in! If your a dog owner this is also a community that welcomes them. I’m glad to be part of this community.
Hopefully that wasn’t too much!

As a former tenant of Riverton Square, I can certainly say that I am more impressed with this property thus far. The apartments here are very spacious with wonderful views of the city. Management has also been extremely helpful; any needs that I inquired about were addressed in a timely manner. I am confident that this experience will continue to be great and I would recommend this community to anyone.

TONY HAS TO BE THE RUDEST PERSON IVE COME ACROSS IN MY LIFE. He has been extremely difficult to deal with from the start. He assures you that he will call you back and never does and when you call him he becomes even more rude. He should NOT be in this industry! RUDE RUDE RUDE!
Update: this is the nice message I received from TONY! Great staff member they have there.

We signed a lease in March 2015. By end of June 2015, no gas in all apartments above and below me (same apartment on each floor). This ruined my plans to have people over for the 4^th of July. Not to mention the day it happened I had meat already thawed out and about to cook but had to throw it away, as well as the amount of money it cost for take out food for a family every day (June 30 — August 29). Filed a complaint for lack of services (mentioned in lease) and held rent until gas was back. Needless to say, not only did we have to spend over $ 1000. on food, they added a late fee of $ 250!!! Now this year, January 19, the woman upstairs left her water on all night and flooded my bathroom. Someone finally shows up to paint in mid-​February and I’m told that it’s still wet and they’d be back that Monday (the painters). Monday came and no painters came back. Instead someone from the building showed up (a super?) saying he came to check the leak. He wasted my time by making me wait until he went upstairs to make sure the idiot upstairs didn’t still have a leak (obvious because she left her water on that entire night and the leaking stopped the next day). He comes back and says they’ll call me to set up another appointment for the painters come back. I waited two days for a call and gave up and called management instead. They said until they got the paperwork/​report back from the super, they can’t set up an appointment. Now it’s another two weeks later and my bathroom is a mess, with chunks of plaster constantly falling and me cleaning it up every day. To add insult to injury, we signed a new 1-​year lease at the end of January, because we are afraid to sign a two-​year lease because everything keeps going wrong in this building, and they’re raising our rent. Yes, when we first signed, they gave us a «preferential rent» decrease of $ 18 per month, but as soon as we re-​signed for 1 year, they took it away. If you’re looking for somewhat decent rent, and you don’t care how gross your surroundings are (this includes both the inside and outside of the building) you can move here if you’d like, but I will say good luck to you in advance.

Tony was the leasing agent who assisted me; he was polite, courteous, and efficient. The only negative if you want to call it that, was they were unable to supply the legal rent for the apartment, just the preferential rent you would be getting. The only reason I’m not currently living there is there wasn’t a layout available for the price I want to pay.

Extremely rude and obnoxious leasing office. I do appreciate that I was a couple of minutes late for my appointment but it was way before the 6:30 closing time. The leasing agent hang up on me and when I did show up he refused to see me, he only came out to escort me out. I will not be living here, can’t imagine how you get treated when you are actually a tenant.

I usually don’t post reviews but when a friend told me about a number of negative reviews I just had to post my review. I have lived at Savoy for 3 years and my family and I are happy with our living situation. My biggest requirement is safety; I am a single parent with two children and it is imperative that we live in a safe environment. The security booth is actually manned 24 hours per day every day and the security personnel monitor the entire grounds throughout the night. Lastly, the management and maintenance staff are professional and friendly which make for pleasant interactions. i am quite pleased with Savoy.

Im finally all moved in. I would like to tell readers how awesome my move into Savoy Park was from viewing to moving date.
To begin, the staff of the leasing office were extremely helpful with every step. This is my first apartment so I had many questions but the receptionist Tania was extremely patient and helpful when I came in to inquire, she was excited to see me. The gentleman Alonzo that assisted with my property viewing and lease signing made everything seamless. He gave me a very detailed tour of the campus and explained the ins and out of the property. I was impressed by how secure Savoy living is, it’s very comfortable and welcoming here.
Upon moving in, the management office was extremely efficient with getting me moved in. Also, the office is filled with a very warm staff-​they were excited to have me. The staff that assisted with my appliances and the various team members that I met walking around are all extremely pleasant and helpful-​I got a little lost finding my building :-).
All in all, I’m happy to be apart of the community. I recommend anyone looking to get started with their first apartment to consider Savoy Park, you’ll be taken care of.

I too am inclined to disagree. The customer service I received from Erika was nothing short of AMAZING. As we all know, apartment hunting in NYC can be a headache and Erika made the process the opposite. She answered all my millions of questions and was very knowledgeable of the property and current vacancies. I called flustered and Erika provided solace and reassurance that I have not received from any other being in the apt industry in NYC.
If you ever call this property and have the pleasure of speaking with Erika, believe that you’re in the right hands and that everything will be handled in a thorough manner. The NY housing/​apartment industry needs more individuals like herself!

Bedbugs.
Within 2 – 3 weeks of moving into my apartment here, a guest got covered in bites that seemed a lot like bedbug bites and there were rust colored stains on my mattress. Savoy sent an exterminator and dog to check my apartment, but assured me that there were no bed bugs and so did not treat the apartment. A few months later I finally found conclusive proof — an actual bed bug– in my apartment. Based on the fact that my guest was getting bites within 2 weeks of my move in (my previous building had no bed bug complaints and no one who ever stayed with me got any bites) and the fact that I know this complex has had an ongoing bed bug infestation (I know from my neighbors and other reviews here) — they knowingly moved me into a bed bug infested apartment without my knowledge or consent. They also refuse to cover any of my expenses in connection with remediation of this disgusting problem. $ 1800 in this neighborhood with a full on bed bug infestation is just not worth it.

DO NOT WASTE YOUR MONEY!
I lived in a «newly renovated» apt in building 630 Lenox ave for a year and a half. While the view from my apt was amazing and the apt was really spacious for NYC, it isn’t worth the amount of money they charge.
First Issue: There were ALWAYS roaches. I kept my apt clean all the time but because the building is so old and because the vents are shared, they would always find a way in. I complained often and they sent out an exterminator 3 times but to no avail. They were just always there. I feared having over guest because of this.
Second Issue: The Laundry room and lobby always smelled of mold and mildew and the washers and dryers were always dirty. Id be afraid to put my things in the washer because I could see dirt accumulated and held behind the black suction in the washer. So many GERMS.
Third Issue — No ventilation in the bathrooms and in the Hallways. The summers are especially horrible as the building gets no ventilation. Also, bathroom vents are shared so my house often smelled of cigarette smoke. It got so bad that I had to tape off the bathroom vent but I could still smell it.
Fourth Issue — The staff for the most part are extremely unprofessional. Although my lease agreement stated that I should receive my security deposit within 30 days, and I was assured, via e-​mail, that I would get it within 30 days, it didn’t happen! I didn’t get it until 3 months after. After waiting 60 days, I emailed to inquire about my check and they stated that my paper work had been misplaced so they couldn’t process my check. HEH!!! I explained to them it wasn’t my fault they were irresponsible and I was peeved that no one called me and told me anything about it. If I had not reached out, no one would’ve said anything to me. So not cool! Further, it was like I had to beg for what was due to me and they basically dragged their feet and didn’t return phone calls most of the time. Then they deducted $ 300 from the deposit! I scratched one panel on their cheap laminate floor, there was no way that cost $ 300! I decided not to argue with them about it, they are not worth any more of my energy. I prefer to just warn you guys! Don’t be fooled and waste your money here.

I have been living in NYC for the past 10years and this is by far the WORST apartment complex/​management system I have ever encountered! I have been living at Savoy for 2 years and the problems/​complaints are endless.
First, while they are quick to take your money, forget about keeping the place up, fixing the place or doing repairs. When you call to get something fixed, it takes them a WEEK or more. Everyone from management to maintenance doesn’t give a shit about you or your needs. Maintenance ONLY works from 9 – 5 M-​F and until 6pm on Wednesdays so forget if you need something done after or on the weekends. That’s only for emergencies… so your two options are leave your keys so they can do whatever they want when they come into your apartment or take off an entire workday to get a repair. Oh btw in terms of emergencies. they don’t care! My refrigerator broke down on a SUNDAY… they couldn’t get someone to look at it until on WEDNESDAY and did they provide a temporary one!!! nope they didn’t. They guy came to look at it on Wednesday and said I’ll be back but I don’t know when because you need a part that I don’t have. I called management and their BRIGHT idea was to give me the keys to a vacant apartment so that I can use their refrigerator. I swear the word STUPID and IMBECILE doesn’t even begin to describe their complete lack of know how.
The walls are PAPER THIN. You can hear your neighbor sneeze, cough and have sex. The hallways and lobby constantly smells like Marijuana. The carpets are filthy. Also do you enjoy living with roaches!!! carefully think about this one because they will become your roommates. The water is shut down CONSTANTLY from 9 – 5. They claim they are «fixing» the pipes. Given how they «fix» other things I highly doubt this.
I will be out of this dump in 18 days and CAN’T wait. Save yourself the headaches, the inconveniences and the aggravation and rent from a management company that gives a damn. ZERO Stars. ZERO Class. ZERO Competence. All they want is your money. Everything is made of CHEAP products and falls apart soon after you move in. They are ABSOLUTELY HORRIBLE! Don’t be fooled by the pictures on the website. Most of the apartments look NOTHING like them.

Ive been living here for almost 2 years and this summer is just horrible! They shut down cold/​hot water for all day, from 9 am till 5 pm. Sometimes it happens twice or 3 times a week. Many times they don’t even inform us. Like this morning I woke up and, SURPRISE! No water again! The voice intercom is off for almost a year, we called and arranged an appointment, someone came 2 months later, tried to fix it but they could not. So we don’t have an intercom.
The management is just bad, they don’t do their job at all. Even with the water issue, we complained so many times, about not telling us ahead about water shut down, they can’t help it.
The management is so bad, it’s unbelievable. I had a leak in my bathroom, they scheduled an appointment 2 weeks later since I called. They are busy. It’s crazy, the management is so delusional, useless and slow. I can’t stand them. Such a waste! People don’t know what they are doing. I can’t wait to move out

If you care about happiness at all don’t lease here currently live here and it’s an absolute nightmare, between water shut offs, smokers in the stairwells, management issues, the price tag is not worth it not renewing lease and getting out of here

I move in on Feb 9^th however I am writing this review to let everyone know what a pleasure it was dealing with Erika (receptionist) and Jennifer (leasing specialist). I’m happy to say that my search for apartments ended when I came to Savoy Park and saw the impeccably kept property, beautiful studio apartments and friendly and professional staff. My first impression was of the professionalism of Erika. She is very welcoming knowledgable, and stylish, she really represents the company well. Jennifer was informative, and knowledgable about the property and fostered open communication via email. The application process was fairly easy (just make sure you have a decent salary 40X monthly rent, two years tax returns, 3 months bank statement, letter verifying salary/​employment no outstanding debt and good credit or guarantor, and your set) some might think that’s a lot however I appreciate the Savoy Park screening applicants so thoroughly, I’m so excited to move here!!! Keep up the good work Savoy Park!!!

Though I have yet to move in, I just wanted to address those who say the application process is a «nightmare». I recently signed a lease with Savoy Park and will be moving in my new apartment soon.
Though it was a bit of a time consuming process, Jennifer the «Verifications Specialist» was VERY helpful. In fact, Jennifer went above and beyond as far as I’m concerned. Jennifer responded to every email I sent and though I feel like my specific situation was a bit of a pain, it always felt like she was there to help. There is also Erica the receptionist (and Jill of all trades), she is awesome! She is the face of Savoy Park and is incredibly pleasant and positive! It’s very refreshing. Savoy is pretty fortunate to have both of them as employees as I don’t think I could last one day dealing with all they have to deal with (exhibit #1 the people and all their complaints below my post).
What I think people aren’t understanding is that these days anyone can buy fake anything, from fake pay stubs, to fake W2’s to fake letters of employment. In my opinion, I believe the management of Savoy Park simply wants to confirm that all documents submitted are legitimate and therefore are very specific in what they ask for. Can you really blame them?
Lastly, the one thing I love about this place is that you can keep up with all the apartments that become available by checking their site on a daily basis. They do a great job of keeping it updated! Forget having to go through a broker, you can find exactly what you’re looking for right on their site.

I have never wanted to give an apartment ZERO stars before this place.
My application process was a nightmare, between no one being in the office or no response it took an entire month to get a lease here. SO if you are looking for the hardest lease agreement this is for you!
When I moved in the apartment was dirty! Some of there reviews say that they got new appliances, but they must only do that for certain units because I have old appliances.
They didn’t even repaint my walls when I got here.
AND THE WORST OF ALL OF THIS was I had an unusable bathtub for the first month and a half and they didn’t even give me credit back for it till this day.
Everyday I get the smell of someone else’s shit wafting through my apartment, weed tobacco, food etc. all through the day and when I contact management and they do absolutely nothing, I HAVE ASTHMA, I can’t just have random dust! But, allegedly, it is their policy that you can’t transfer apartments unless you are moving to a larger unit.
I have a crack in my bathroom ceiling as of three weeks ago and no one has responded even till today!
Please, if you need peace in the place you live just avoid this place at all costs.
Thank God my lease is finally up.

Just for everyone’s knowledge, this is the second time I have posted this review, they had it taken down (this management company)
Wanna apply to a management company that doesn’t respond to you? Want your new management to change their minds daily? Want your management not be able to communicate within themselves and not know what they are doing or suppose to do? The worst management company and I didn’t didn’t move in cause I had enough.
They told they need certain information one day, i submitted it the same day, then 4 days later they ask for the same information again from a different person, I forwarded the email to them again, then they tell me no, they need different information cause it’s not the letterhead they want, though they asked me for the same information 4 days prior without any response?
Pretty much this company made it impossible to apply to their apartments because they don’t know what they are doing, can’t communicate to each other, and they never direct call you or your contacts, they only email you and want you to do all their work for them. And when they email you, it’s only in the afternoon when all offices are closed, so you cant get/​give them the information they ask for because everything is closed.
I gave them direct phone numbers and emails to all my loans contacts for any further questions and they refused to actually contact them themselves, they only responded to me. So I have to spend twice the amount of time on the phone trying to give letters to the management they could get easily as they sit and do nothing infront of a phone and computer. So they are pretty much difficult and lazy.
Another thing is that the verification specialists «Jennifer» «isnt a specialist of anything besides wasting your time. she is the one that asked for the same information from me twice, and then refused my loan management company’s cover letter and screen shot of my ten year payment plan from the loan representative themselves. Gave Jennifer a direct number and email to contact my loan specialist that she ignored. I spent a hour on the phone getting that information for this management on Monday and sent it to them without a word back, now they ask for it again 4 days later but it’s not on the right letterhead?
My loan management company pays my student loans (I have two loans) and she refused them because they weren’t directly from the loan companies itself, though I don’t pay them directly, only my loan management company.
Such a waste of time. Yes it seems like a nice place to stay, with a management team trying to make ur life a living nightmare, they are beyond unprofessional.
Also they asked for this information from me again the day before the new lease signing, so they made it impossible for me to be on the lease. The previous roommate told me about how horrible they were from loving there for years, that this new policy everyone had to be on the lease, but he believes that they are making it impossible because they have to evict him so they can raise the rent, so their basically making my life hell over money.
I was excited to move in, but not till I had to deal with their management. Grade A waste of your time. So frustrating and such a disappointment.