Sam Edelman

The girls in this store are RUDE. I asked them if there were any holiday promos going on and they looked at me like I was crazy. I left the store and all of
is 30%. Don’t give these people your money.

This is a rating for Sam Edelman shoes. I purchased my first pair; they are gorgeous and love the style, but for the first time in my life I got blisters all over the heels of my feet.
People really need to wake up and stop manufacturing everything in China. Quality just SUCKS!
I keep trying to not buy things made in China, but for shoes it’s almost impossible.
Wake up!

I just have to preface this review with the fact that I own lots of Sam Edelman shoes. They are beautiful and stylish.
Unfortunately I went in on a Wednesday afternoon, completely empty with 5 associates and 1 security guard standing around. I tried to exchange a pair of boots that had a defective zipper. I own 2 pairs of this boot so it was random. They said the store cannot do exchanges and that I need to call customer service. I asked if we can call here. The answer was NO! The store is empty… so I was extremely confused and shocked at the lack of customer service. I left with the 1800 # and it was about a 10 min hold time before I spoke to a live person.
I got 2 conflicting responses on how to return this boot! Today someone from corporate called and tried to figure out the story. She was really nice in explaining the process and listening to my horrible experience at the soho store. I will update this once I receive my refund check for the boots.
Yes there is a great selection but really the service was terrible

It’s like I died and went to shoe heaven! I stumbled upon the Sam Edelman store by accident when I went to the Frye store. I was ecstatic since I’m a HUGE fan of Sam Edelman. Their shoes are comfortable, cute, and affordable!
The service here is average, but all the shoes are really cute! They have every color available of their Felicia flat. These are the most comfortable flats I have ever owned. They also have jewelry and clothes in the back of the store.
At first when I went into the store, the staff ignored me, but as soon as I asked for help they were very attentive. I walked out with a pair of grey booties on sale for $ 120 so I was really happy! :)
I gave them 4 stars for the great products they carry, but I deducted one star for the average service.

I’m Sam Edelman obsessed. We don’t have a store in LA so I really had to make a stop here in New York. I walked in not expecting to get anything but after looking around for just a few minutes, I saw about 5 pairs of shoes that were super cute and reasonably priced. I already own 2 pairs of Sam Edelman birkenstocks at home and I can say they’re super comfortable!
The ladies in the store made you feel very welcomed and were very patient. After trying on a pair of cute white sandals and decided not to get it, the sneaky boyfriend of mine bought the shoes for me. They got a new pair for him and rung him up at the register. THANKS BOYFRIEND! Overall, I really enjoyed my experience at an actual Sam Edelman store! I look forward to coming back if I ever get to visit NY again :) Shout out to Vanessa who’s from CA!!!

Wow such rude staff– at least the associate number 252 009 who works on Sunday. I arrived 10 minutes before closing and I told them I was FOR SURE going to buy shoes and the women gave me so much attitude. I had purchased 2 shoes the day before and wanted to exchange one my boyfriend was a few blocks away with them. I decided on my shoes and purchased them at 7:10– 10 minutes after they closed — and she made me feel so unwelcomed after purchasing over 350 worth of products it was ridiculous– my boyfriend arrived right as I was walking out and they refused to let him in and let me exchange the other pair– the girl told me to mail them to a local friend since I don’t live in the area and can’t come back on my own — so great shoes but really horrible customer service.

love love love their shoes!!! The place has a lot of variety of sizes and styles. Service is super helpful and friendly!!! They have basically everything in stock.

I saw a shoe online I was interested in trying on. I decided to call the store before heading over to make sure it was in stock in my size. They were prompt and I was not put on hold. Unfortunately the shoe wasn’t there in my size but the staff member on the phone was really helpful and friendly and answered a few other questions I had.
I’ve never been to the store which is why I’m only giving it 4 stars right now.

Super helpful and friendly staff :)
I highly recommend going in person to try the shoes on – my feet are between the half sizes depending on the shoe.

Amazing Staff Amazing Shoes!

Great shoe store with reasonable prices. I was trying to buy something a little different than my usual style and the woman helping me was very understanding, as I kept telling her how this is so different from what I usually wear. She brought a few other pairs of shoes that she thought I might like. I walked out with a pair of shoes that are unlike me, but I wore them yesterday evening, and they were comfortable and stylish. I like how the store is sort of split into 3 areas, which are differently decorated. I like that the lighting wasn’t too dim like a couple of the other stores on the strip, so that I could actually see the shoes properly and try them on.

The prices at Sam Edelman are an obvious plus, the shoes are very cute, and even though not all shoes here are comfortable, there are two important reasons to be a regular Sam Edelman shopper.
Firstly, the service is AMAZING — this place has patient and friendly salespersons that do not make you feel bad for trying on any number of shoes. They place no covert pressure on you by way of body language or weird attitudes to make a purchase. This alone scores a lot of points for me, especially given the status of customer service in others shops in the neighborhood.
Secondly, the collection is really big — you are bound to see and find something that you like!

Being a woman with small feet (I wear a size 4.5) it is extremely difficult to find shoes! Sam Edelman is one of the brands that makes my size and also carries it in their stores (which is more than i can say for Vince Camuto, who makes shoes in my size but doesn’t stock in in stores).
Walked into this Soho store knowing the brands reputation of nice shoes at a decent price point. I’m a fan of their flats and heels and had purchased a few pairs before at department stores. The salesperson I worked with was super friendly. When she found out what my size was, she walked me around the showroom and pointed out shoes she had in stock in my size. Awesome! I ended up trying on a few pairs and selected a patent nude peep toe pump. The shoe was even on sale, AMAZING! $ 60 for a pair of shoes in soho is a STEAL and I’m super happy with my purchase.
I actually went back to the store 2 weeks later and that same sales associate remembered me. A great selection, shoes in my size and helpful/​attentive sales associates mean this place gets 5 stars in my book!

I’d never heard of this place before walking into the store with the green sign in Soho. I thought it was a pretty decent price point for shoes and there were lots of fun colors for summer. I thought this place was really cute and there were no tills in the the store, we had to be rung-​in at the back of the store. The staff were a tad inattentive although it was really busy. I was quite impressed with the high heels I purchased, they were really comfy, I would love to find another pair of these shoes in my hometown, I will definitely be on the hunt for another pair! Check out this cute little store in Soho!