Saikos Group

Terrible customer service.
Found this company when searching for a NYC based accounting firm that have experience helping individual from Japan file tax in the US. I called the phone number listed at the top of their website and talked to a lady who indicated the accountant responsible is out of office and I should try contacting them again the next day. I asked them to call me instead and agreed on the time next day when they would call me.
Next day, I waited for an hour but no call. When I called them later, the same lady picked up the phone and without apology mentioned the responsible accountant is still out of office and I should go to their website to send my enquiry through their online form and wait for someone to contact me…
When I shared my frustration that I waited for the call and the whole point of calling them was to talk to someone who can help me understand the service fee, she was still unapologetic and mentioned she was not aware I would be waiting for the call and she did not think it would be necessary to let me know the accountant was not available.
I gave up at this point. I never had the opportunity to talk to their accountant but if they are unable /​unwilling to invest in basic customer service, I should fine another accounting firm to help me.
最低レベルのカスタマーサービス。
電話対応をされている女性と二回電話で話しましたが、対応の稚拙さにうんざりして他の会計事務所に相談する事にしました。あれだけ誠意＆やる気のない対応は久しぶりです。詳細は英語ですが、上記をみてください。