Safavieh Home Furnishings

Our experience with Safavieh has been amazing from design and furniture selection to delivery to the actual products themselves.
We have worked with Lorraine Gordon over the past few months in furnishing our home. She brings a great sense of design and aesthetics with a practical view of how one would actually live in the home. She has helped us select furniture and rugs that work beautifully together and are functional.
The delivery service and communications around delivery have also been seamless. The items came when scheduled and the delivery team were professional and helpful to set up everything in its proper room.
Because our initial experience has been so good, we have continued to furnish from this store. The items here are well curated and fit a transitional aesthetic that will fit a wide range of tastes.

I was lured into Safavieh during one of their giant rug sale events. I wanted to purchase a new rug for my bedroom and I was hoping to speak to one of their in-​house designers because I didn’t know where to start. The designer was very helpful and knowledgeable and I ended up buying a larger (9′ x 12′) and more expensive rug than I had planned. They were nice enough to throw in a free thick rug pad, however, so that made me feel a bit better about the purchase. The designer also gave me his cell# in case I had any issues with anything.
Fast forward two weeks or so, where I still hadn’t received the rug (even though they told me it would arrive in a few days). UPS didn’t give me any indication of when they might deliver so naturally, I was away at work the first time they tried to drop off the rug. I had to go onto their website and reschedule which fortunately worked out OK. When I later opened the package, however, I noticed that water or mud had penetrated the plastic rug wrapping, causing multiple stains on the underside and edges of the rug. I also noticed that there was no rug pad included as promised. I texted some images of the staining to the designer, but ended up having to call him when he didn’t respond. He told me to call the store about this issue and ask to speak to the store manager (Kevin).
Kevin acted surprised when I told him that a rug pad was included in my purchase — especially since it was a thick one –but he relented when I told him it was written on my invoice. He arranged to have a delivery service drop off the rug pad. They eventually did drop it off, but when I unwrapped it, I realized it was the wrong pad – it was the thin, waffle-​type pad which destroys my floor finish.
I eventually called the store again (the designer was no longer responding to my calls at this point) and explained the mix-​up. Now, I learned, that the store and warehouse did not have any of those pads in stock and that it could take a few weeks to come back in. Given that, I asked him to have somebody from the store call me when they come back in stock. All the while, my bedroom was topsy-​turvy: I didn’t want to lay down the rug without a pad since I knew it was going to be difficult to lay it under the my bed and didn’t relish having to do that a second time once the pad arrived. So, for about four weeks, I lived in there with my furniture pushed to the margins of the room and with the stained rug rolled up on the floor.
At two points during this whole debacle, I reached out to Safavieh customer service. The first time, the lady said she would «send an email» to the store to get the issue resolved which I somehow instinctively felt would not be effective. Nevertheless, I gave it the benefit of the doubt. Sure enough after about a week, I had heard nothing from customer service or the store. The next customer service agent I contacted said she would have someone from the store call me that afternoon, and that did not happen.
After those four-​and-​a-​half weeks, I called the store yet again and asked to speak to Kevin. I told him that I had still not received a call from anybody about the rug pads. This time though, he checked, and discovered that they were in stock, and had arrived the previous week.
At this point I was so disgusted by the whole thing that I decided to ignore the stains on the bottom of my rug just so that I wouldn’t have to deal with them anymore.
The finale is that when finally the rug pad arrived and I was preparing to install, I opened the package and discovered that the pad they sent we was 8×10 and not 9×12 as I had requested. I surrendered and decided to live with it, but this was quite an ordeal. Terrible experience overall; Never again.

I was looking for an couch that was well-​made/​functional yet had a touch of ‘grown up glam’ and Safavieh was a welcomed oasis in a sea of generic furniture stores on Broadway! As soon as you walk in you know both the quality and selection are beyond what you’ve seen in other stores — seriously it’s like angels started singing when I laid on the gorgeous blue sofa in the window. The layout of the store is great allowing you to explore the different offerings without feeling like you’re walking through a catalogue of matchy-​matchy pieces. This is a one-​stop shop if you want a polished look for your living space — furniture, rugs, lighting and design assistance, they have it all.
I worked with Abraham and Kevin when purchasing my couch — I came in twice and each time I was not pressured by the sales associates rather was guided to find the right fabric & finishings for me. They even sent a swatch of the fabric I chose so I could make other design decisions while I anxiously waited for my furniture to arrive. The prices are quite reasonable (especially during sales) for the quality of furniture you receive, especially when compared to other retailers both brick & online. I opened a Safavieh credit card and saved even more with their 0% interest for 12 months deal. I have recommended Safavieh to all of my friends, especially those who are looking to avoid a post-​college /​pre-​settled down look. I cannot wait to expand my square footage to come back and design another dreamy room with the Safavieh team!

Point #1: This place has beautiful carpets, and during sales, extremely good prices. I worked with Jeff, who was absolutely excellent, knowledgeable, and kind. I have a carpet I love.
Point #2: Safavieh’s customer service is a complete disaster. They didn’t call me to tell me when my piece was shipping. I called to ask when it would arrive (on a Tuesday); they told me to call back Wednesday, which would have meant I would have been guaranteed to miss the UPS. The manager (Kevin) was rude and lacked even a basic understanding of how domestic shipping through UPS works. He initially set up my order to be delivered without signature, meaning his plan was to leave an expensive rug outside a non-​doorman building in a major city. He grudgingly added a signature requirement. When the package arrived, Safavieh had forgotten to take off the security tag, forgotten to take off the price tag, and cut the rug pad shoddily so it shows under the edges of the carpet. I will need to recut the rug pad myself and get some pliers or wire cutters to get the security tag off.
So, in summary: their products and prices, excellent. Jeff the salesman, excellent. The customer service: so off-​putting I really won’t ever be going back.

I recently bought my dream sofa at Safavieh! I was amazed at the size of the store and the variety of styles. The staff was great too! I worked with Kevin and Jilian who were knowledgeable and professional and helped me find the perfect sofa within my budget. They have a great selection of furniture and will work with you to find what you’re looking for. I highly recommend them for your furniture needs!

Just bought a rug from Safavieh, and I’m thrilled! Lisa, the in-​house designer, and Abraham, the everything-​specialist, were very thoughtful and super patient. I asked a million questions and wanted to make sure I was picking the best rug, and I’m confident I did! Thanks so much guys!

I, too, wish I had read the customer services reviews. I have been dealing with Savafieh customer service, not the store specifically. Lots of emails; NO SATISFACTION. I still don’t have the chairs I ordered six weeks ago, and still no delivery date has been provided. Yes, I made a change to the original order, within a DAY of haven’t posted it. NO FLEXIBILITY — they continually quote their cancellation and delivery policies in the most robotic way possible. I need to furnish a new house. They have no idea how much business they’ve lost. I’m sure they don’t care.

I just worked with Reza to purchase two rugs. He was very informative and super friendly. I had seen the Safavieh rugs in which I was interested on sale on another website, and he honored the price for me. Looking forward to the rugs arriving soon. Thank you, Reza!

Daughter moved to the city and after our positive experience in Glen Cove we were happy to see if they had something that could work in her tiny budget. Sure enough Jeff came to the rescue and not only got her a bed sofa and dining set she loved but managed to bring it just under budget!
Service could not have been better and exactly 9 weeks later they arrived except one thing — I would happily shop there again. It’s a beautiful store but it was a little messy the day we were there though I assume it was because it was very busy that day.

I’m paying for not doing the research on Unilocal before stepping into this store and getting sucked into their extortionist trap. Hopefully, since you are smarter than I was and reviewing this place on Unilocal,you will avoid the mistake of shopping here.
Here’s what happened to me:
I went to the store, met a designer, and told him my total budget and the pieces I wanted (sofa, coffee table, artwork, etc.). We ended up finding almost everything I needed, and it came to just a few hundred dollars over budget. I paid in full on the spot. They said everything would arrive 12 weeks later.
Then, 11 days after our purchase, I get an email from the designer saying (and I quote): «I’ve attached the invoice because it was brought to my attention that I did not charge you the correct amount. I must have not added the items correctly.»
They proceeded to ask me to pay $ 3K (!!!) more because he messed up on the math. I would never have made this order at the new price, and now I’m stuck in their trap. If I cancel the order, they are forcing a bullshit 30% re-​stocking fee because it’s «after their 72-​hour cancellation window». If I want to keep the order, I have to pony up $ 3K more.
This was their mistake… and they have been the opposite of helpful and apologetic. The manager has been rude, combative, and stubborn. I’ve had to escalate this to AMEX and the BBB, and will hopefully get this resolved shortly.
Please beware of this place!

I recently purchased a carpet and am very happy with it. Lisa, the sales person was very helpful in helping me select a carpet and had it shipped to me. Reading a previous review about buying online, I would suggest you do your research first and then go into the store to purchase it. That makes a big difference.

This store is disorganized, non-​communicative, rude, and will make a joyous experience slowly transform into a miserable one. The key word is «slowly». «Slowly» in that any follow up calls they say they’ll make they rarely ever do. You’ll spend time chasing them down. «Slowly» in that the fulfillment center will finally resolve the question you’ve been asking for over a month waiting for a delivery, will tell you that the delivery crew will call 20 minutes before arrival, and then the truckers will call irate and rude to tell you they’ve been trying to call you for 10 minutes and are waiting outside. Lies. Then, the best part, they won’t even deliver all the items you ordered, and nobody will have any explanation.
By comparison, this is a moderately expensive furniture store. For the prices of their items, the business is AN ABSOLUTE DISGRACE in how it services customers.
The only thing worse in my opinion than bad service of this sort is when customer service in store is so perfect, and afterward when the credit card has been swiped and the transaction is complete that they completely disregard you. This place is the disgusting embodiment of that type of customer experience. Be forewarned.

I purchased a bed, dresser and bedside table along with 4 dining room chairs. Dining room chairs were delivered in 10 days by UPS to my concierge desk — the experience was fine.
The fulfillment center contacted me to schedule delivery and set-​up of the bedroom set. I asked about Saturday delivery and was informed «we don’t do that. We deliver in your area on M/​W/​F.» I asked if they did any deliveries on Saturday, and was told «No.» So I scheduled a Monday delivery (12/​31/​2012). Delivery crew showed up as scheduled, but I realized that they were missing the bedside table, they had a mirror instead. They suggested I call my sales person (Lorraine Gordon). While they set-​up the bed, I called the store and was advised that Lorraine was «not working, but would be in tomorrow». I told the person who answered the phone of the mistake on my order, and she advised that she couldn’t help me «because she was only the receptionist.»
I asked her if there was anyone in the store who could help me and she said I could talk to the Store Manager … I had to ask to speak to him, only to find out he had «gone to lunch.» The receptionist offered to take my name and number (and invoice number) so he could call me back. I asked her what I should do with the mirror that was mistakenly delivered and she said I should not accept it and send it back.
Here I am 2 days later with no return call, from either the Store Manager or sales person, Lorraine. And I’m still without the $ 900 bedside table I paid for.
Its inconceivable to me that the customer service level of this store doesn’t align with its position in the market as an upscale home furnishings store.
That said, it’s clear the Store Manager sets the tone for customer service by deeming it not important to return a customer’s call. This kind of role model makes it acceptable for the first point of contact on the phone to make the statement «I can’t help you because I’m only the receptionist», and for the sales person to not follow-​up on her clients’ orders to ensure they are fulfilled without exception.
Now, I am going to call the store again, see what options they’ll provide me for delivering my bedside table on a day, other than a week day, where I won’t have to take another day off from work.
UPDATE: I did not have the opportunity to call the store on ½/​2013 as I planned. However, I received a voice mail from the Safavieh delivery department on 1÷3÷2013 at 4:45PM to schedule a delivery. I called back this morning (¼/​2013) and was told that a Monday delivery was available. I asked how they would minimize the disruption to my actual work week since this delivery was a result of their error. The woman asked me to hold and came back to advise that they would schedule me for the 1^st delivery in the morning. I thanked her and then she confirmed my address, etc. She then told me that they were going to call me later today to give me a 3 hour time window for the delivery. I asked her about being the «first delivery», and she said that they were going to call any way to confirm.
We’ll see…
In the meantime, NOONE from the store, or even the delivery team has offered an apology for the error, which I find unacceptable.

Don’t let the name fool you: This place sells furniture, a lot of it, in addition to carpets. It’s a bit of a sleeper, and only an ad in the Times clued us in to the fact that it even existed.
No one style predominates in this huge, multilevel space. Some lines are ultra-​traditional and would not look out of place in a Park Ave dowager’s spread. Some are quite modern. Some are positively Trumpish. Some are solidly middle-​of-​the-​road, i.e. Martha Stewart. If you require a high level of hip for your shopping experience, Safavieh is not your spot. If you know what you want and aren’t scared off by eclecticism, you’ll do fine here.
The salespeople are cordial to the point of being unctuous, but at these price points, you expect it. The thing is, they also know what they’re talking about, and if they don’t, they research it immediately. Abraham followed through on every part of my order and even calmed me down when I became irrationally convinced I had ordered the wrong fabric. No pressure.
Prices are high, and I’m convinced they only carry mid-​range lines to compare them negatively to pricier items. But quality is high too, and they seem proud to tell you how much of their stock is made in the U.S. There’s always some special discount going on, but I don’t know whether haggling is acceptable here. Probably more for the carpet side of things.
Ordering and delivery systems ran like clockwork. (The good-​natured delivery guys did come half an hour early, but that was literally the only problem.)