RYC Orthopaedics

Get Nicole out of the way! She is ruining the entire patient experience.
My surgeon was excellent and the medical equipment provider was also helpful. However, the reception — Nicole Williams is her name — was absolutely nasty and unprofessional to myself and my health assistant.
I want to make an informed choice and work with in-​network providers and facilities. But Nicole’s attitude and unprofessionalism have caused me great suffering and miscommunication with my insurance company.
Examples: She was extremely reluctant to provide details to my insurance company, blaming me for asking too much information that they don’t normally give. She also would not give me anything in writing, saying, for instance, «the procedure code may change». When I found out (a day before surgery!) their in-​house medical equipment provider was out of my insurance network, she refused to give me a prescription so I can find an in-​net work provider.
In the end my representative got her out of the way and was able to work with the benefits person at RYC directly. I fail to understand how she could continue to hold her surgery coordinator role, as she was non-​transparent, rude, and completely destroyed NYU and the office’s reputation.

Dr. Capeci is friendly and I had a good experience with him. I went there for knee pain and left with a prescription for physical therapy. He x-​rayed my knees but no MRI bc insurance wants patients to do pt and not need one. Anyway, his reception is so rude I don’t even want to schedule the follow up appointment just so I can avoid the aggravation of speaking with them again.